Fresh Motors Reviews 

388
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely polite, friendly, and genuinely helpful throughout the entire vehicle purchasing process without any sales pressure. Many people also greatly appreciate the very smooth communication and the informative personal videos sent by the team when buying cars remotely. Consumers consistently note that routine service appointments and regular MOT checks are handled very professionally, leaving them feeling confident and well looked after. Some reviewers were not happy with minor issues such as occasional delivery delays, imperfect interior vehicle cleaning, or unexpected mechanical noises after maintenance work.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, polite, and... See more

Service

Clients share profound satisfaction on service, frequently highlighting efficient response times and... See more

Product

Customers consistently note positive experiences with product, emphasizing that their vehicles arrived in... See more

Customer service

People report positive experiences with customer service, highlighting staff who are exceptionally polite,... See more

User experience

Consumers find user experience to be delightful, praising the seamless, professional, and genuinely enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more

Rated 5 out of 5 stars

I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old c... See more

Company replied

Rated 5 out of 5 stars

Kiran was very helpful and made us feel at ease and he sorted all the necessary paperwork and everything went smoothly making us feel confident we were in safe hands all in all an A1 plus service than... See more

Company replied

Rated 5 out of 5 stars

I purchased a car from Fresh Motors about 2 months ago and are happy with the professional aftercare and experience Ive received. Although a few hiccups in actually getting my car, I was kept up to... See more


Company details

  1. Car Dealer
  2. Car Repair and Maintenance

Written by the company

We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(388)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really impressed with fresh motors

Really impressed with fresh motors.
Great communication throughout with updated videos and costs and options for work.
We had a lot of work done and were presented with cost options and priorities for the work.
All our work was done quickly and they accommodated collection at a time to suit us.
Highly recommend and have shared their details with friends

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT & FANTASTIC SERVICE

EXCELLENT & FANTASTIC SERVICE - I recently purchased a CLA 180 AMG Line Coupe.From initial contact Kieran Alzate was an absolute gentleman to deal with. No pushy sales just honest, great communication & trustworthy person.
I would like to thank him for the exceptional deal he did for me on the car and wouldn't hesitate in recommending Fresh Motors Ltd for the place to go -
Thanks again Kieran.

June 2, 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Blaise,

thankyou so much for your extensive review based on your recent purchasing experience with us here at Fresh on your new CLA!

The car was a true gem and you and your family were fantastic to deal with.

We wish you all of the best for the future with the new car and we hope to see you again in a few years time to get you into another!

Many thanks,

Kieran Alzate

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish! Purchased remotely, personal video of car sent. Delivery made to Bristol (Jonathan the delivery driver was a pleasure to deal with and a credit to the business) car exactly as described and presented nicely. Kieran made the whole process easy. Would purchase from them again. Thank you!

June 5, 2026
Fresh Motors logo

Reply from Fresh Motors

Good morning Gary,

thankyou so much for your outstanding review based on your recent purchasing experience with us here at Fresh Motors.

Your level of detail certainly makes us proud of what we do and to hear that everyone across the board made the experience hassle free is what we are all about!

We wish you and your daughter all of the best with your Audi A1 and hope to do business with you again in the future.

Kieran Alzate

Rated 5 out of 5 stars

Very professional and Kieran in…

Very professional and Kieran in particular was extremely helpful, informative and what was really good was there was no pressure, he literally looked after us throughout the sales process. Thanks to him and the staff jn general.

June 5, 2026
Fresh Motors logo

Reply from Fresh Motors

Good morning Giles,

thankyou for your 5* review. It means a huge amount to us as a local business and it also means a lot to see that we have hit the nail on the head with your recent purchase!

The car you purchased was an absolute gem and we can only see you having many many miles of joy throughout ownership!

Many thanks,

Kieran Alzate

Rated 5 out of 5 stars

Absolutely first class treatment van…

Absolutely first class treatment van was done and ready for me to collect on the day we arranged.

May 19, 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Trevor,

thankyou for your review based on your recent van purchase with us!

We hope that the upgrade has ticked all of your boxes and that you can enjoy your final years of working in comfort and style.

Many thanks,

Kieran Alzate

Rated 5 out of 5 stars

Kiran was very helpful and made us feel…

Kiran was very helpful and made us feel at ease and he sorted all the necessary paperwork and everything went smoothly making us feel confident we were in safe hands all in all an A1 plus service thanks oh and the car is great! Would highly recommend Fresh Motors all day long

May 30, 2026
Fresh Motors logo

Reply from Fresh Motors

Good morning Ian,

thankyou so much for your 5* review based on your recent BMW purchase! We are so happy to have had the opportunity of being able to provide you with your next vehicle and a massive upgrade from your last at that!

Enjoy the car and we hope to welcome you back soon!

Kieran Alzate

Rated 5 out of 5 stars

Superb service

Superb service. Happy customer. Good communication, very accommodating to my schedule on the day and made me feel well looked after.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fresh Motors diamond in the rough used car market!

Just wanted to say a big thankyou to Danny, Adam, Kieran and Jonathan for sorting out my BMW 3 Series and cannot recommend these lads enough.

Always had PCP cars so this was my first time buying used. Danny and Adam got me a very good deal and looked after me right the way through. I was told all the details about the car over the phone and everything was spot on when I took delivery this morning. Car was immaculate and runs so smooth, gave me all the service history documentation and the transaction couldn’t of went any smoother. Also they went the extra mile and had all the wheel refurbished (diamond cut), new set of tyres and had the cars paintwork detailed, and a full, fresh and advisory free MOT before delivery at no extra charge. No products was heavily pushed on me either which is a welcomed change, just lightly suggested and I took out their platinum warranty cover which was a no brainer and actually a decent price.

Jonathan delivered the car early this morning and cannot thank him enough for a smooth handover, got alot of time for people like him and the service he provided was very professional and we had a great conversation about cars. Again guided me through the very few documents I needed to sign and had me all set within 15 minutes. He went out of his way to drive 5 hours early hours through the morning to bring the car to me and trust me your not getting service like that hardly anywhere else, even Ford would not deliver my new PCP cars for me over the years, but these lads did with no hesitation.

Honestly if your like me and your new in the used car market then I would heavily recommend and suggest you speak to the lads from Fresh Motors, if its a BMW your after then I recommend Adam Moss as he has 12+ years experience working at BMW and knows them inside and out, guarantee they will find you a car and give you the same service.

Thanks again to everyone at Fresh Motors and I will definitely be dealing with you all again whenever I’m after another car. 👍🏻👍🏻👍🏻

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very quick responses to any queries. Highly recommend

May 20, 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Garry,

thankyou for your 5* review on your recent Volvo purchasing experience with us here at Fresh!

We are more than happy to have had the opportunity of providing you with your fantastic new car and we are especially thankful for you driving all of the way from Scotland to conduct business with us!

All of the best,

Kieran Alzate

Rated 5 out of 5 stars

Thumbs up

We travelled from Northern Ireland to Thetford to collect our car, and the whole experience was excellent from start to finish.

Kieran looked after us and was very helpful, friendly and easy to deal with throughout. The team made everything straightforward, and they even ran us into town so we could get the car taxed before setting off on the long journey home.

The car was lovely, the service was great, and we really appreciated the friendly welcome after travelling such a long way. Would happily recommend them.

May 19, 2026
Fresh Motors logo

Reply from Fresh Motors

Good morning Diarmuid,

thankyou so so much for your extensive 5* review provided on your purchasing experience with us here at Fresh.

You were one of two extensively long distance sales on this particular collection and we are so happy to have had the opportunity to provide you with such a lovely example.

We hope that you manage to enjoy the new car for many years and we hope to welcome you back for the next in a few years!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

Will definitely use again

Will definitely use again. Adam made the buying of the car a really easy experience. Car was clean and had been valeted when collected. Mark S

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast, personal and succinct

May 15, 2026
Fresh Motors logo

Reply from Fresh Motors

Hello James,

thankyou for your 5* review based on your recent purchase!

We hope that you enjoy the car and please do not hesitate to get in touch if we can be of any help in the future!

Kieran
Senior Sales Executive

Rated 5 out of 5 stars

Very professional

Very professional, friendly and helpful throughout purchase of car, made it an enjoyable experience, large selection of cars to choose from. Would recommend Fresh Motors.

My other car developed a fault, which they identified quickly and repairs carried out quickly, again friendly and professional service.

May 8, 2026
Rated 5 out of 5 stars

Outstanding service

I brought my Audi A8 in with an annoying suspension noise that had been getting progressively worse — a clunking sound over bumps that I’d been putting off for too long. From the start, the experience was reassuringly smooth.

The repair was completed the same day — ahead of schedule — and the A8 rides flawlessly now. Quiet, composed, exactly as it should.

For a dealership service department to genuinely impress me is rare. This team managed it effortlessly. Highly recommend.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fab Customer Service

Staff are fantastic, in particular Dave, I have two vehicles which are serviced and mot here, Dave is always really helpful and knowledgeable and takes the time to explain everything.
In past experience when a garage has said they have checked my car often other things come up which have been missed , at fresh motors they are really thorough and go through all with you in detail.
Highly recommended

May 5, 2026
Unprompted review

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