Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.
Contact info
Norwich Road, IP25 6HW, Watton, United Kingdom
- 01953 797272
- sales@freshmotors.co.uk
- www.freshmotors.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Service & Sales departments were…
The Service & Sales departments were both excellent.
The vehicles offered for sale are all of a very good standard& I would thoroughly recommend thsi garage to anyone requiring a service or looking to purchase a vehicle.

Reply from Fresh Motors
Go to Fresh Motors!
Went and viewed a car on a Saturday, all staff were friendly and helpful. Went away to have a think and came back Sunday to test drive. Again staff were brilliant and handed me the keys without any problems. I put down a deposit and within 3 days the car was fully valeted and had a lovely ceramic coat applied making it look amazing.
Kieran handled the sale/paperwork and was a pleasure to deal with so thank you for that. Would recommend to anyone looking to buy a car to pop down and have a look round Fresh Motors.

Reply from Fresh Motors
I found the dealership to be excellent
I found the dealership to be excellent, was left alone to pick and choose which models I was interested in, then given all updated information, found the staff to be courteous and professional, gained a great deal and trade in, lots of extras and the experience was completely stress free, I would not hesitate to recommend or indeed purchase again from Fresh.
Vehicle was exactly what was described
Vehicle was exactly what was described, in good condition and was delivered without fuss. Good vehicle, good service.

Reply from Fresh Motors
Keiran was a pleasure to deal with from…
Keiran was a pleasure to deal with from start to finish , helping me with online stuff that a 60yo isn't great with.
Will definitely deal with them again 👏👏

Reply from Fresh Motors
Great service and happy customer :)
Purchased my car from Fresh Motors in August 2025. I'd visited a few times and liked the feel of the garage who were very friendly. I had a particular car with requirements/ features I knew I needed due to my remote location in Yorkshire. It was like finding a needle in a haystack but I kept an eye on their website which was easy to navigate and was delighted when I saw what became my new car. I was able to part exchange my car and they were able to accommodate my request in purchasing the car on the Monday to then drive away on the Thursday as I had come down to visit family. We're really enjoying the car and hope to be back to visit soon for the cars service and MOT.
Second BMW purchased
Second car I’ve purchased from this dealership and both times were a great experience. Adam Moss was fantastic to work with. He was professional, timely, informative and courteous. Pleasure to work with him and the dealership.
The way to buy a car ......
Name of the Movie: "How to buy a car at Fresh Motors Watton"
Directed by: Me
The Script and the Actors:
1) Me. I prefer horse drawn carriages to cars. And I know more about horse drawn carriages than cars.
2) My old car. Horrible and terrible for two years, despite being patiently looked after by the Fresh Motors Team. It must go!!!
3) Service Advisor Dave on Reception. An excellent listener and a very patient man, who is listening to me a lot because I have much to say about my old car.
4) Technician Matt. Looks at the old car, preforms a test drive, listens to engine sounds and has tears in his eyes when he sadly confirms death by multisystem failure. Throughout the procedure he stays cool and collected with the occasional sprinkle of humour.
5) Dave. More listening.
6) Sales Executive Adam. Personality of a reassuring older brother. Fully aware that it will be difficult to achieve a sale because I am in a state of shock after losing my not-loved old car. Several attempts to console me fail until he thinks outside the box and offers me something I would have never thought of.
7) I fall in love with a second-hand car. Very emotional scene.
8) Dave. More listening. Still smiling.
9) After-show party and congratulations. Also present Service Manager Ricardo (the invisibly visible trouble shooter in the background) and Director Danny (who is always there, I do not know how he does it).
10) Dave. Still listening.
THE END ( ..... and I am driving my wonderful new car into the sunset of Watton's High Street .....)
Apologies if I have missed out on any of the actors involved. Fresh Motors: You are a fantastic team! Thousand thanks for all your help and getting me mobile and happy again.
Purchased a camper van from Fresh…
Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director to a service technician we were received & treated warmly. Every part of the purchase process was explained in easy terms. A few mechanical problems were highlighted during the prep of the vehicle, which was explained, addressed & rectified by the team before being handed over or the vehicle was booked to have the work carried out, so we could still drive off on the agreed date. I technical problem found after driving away a few days later has been handled professionally at no costs to us. Thanks especially to Danny Williams, Ricadro Nunes, Dave on service reception.
After having a bad experience with a…
After having a bad experience with a big dealership company I was sworn off but after driving to work and seeing the A3 and looking on the website to see the Q3 I knew I had to have a look. Adam looked after me and my partner so well getting us booked in asap. I am so glad I decided to buy my car through fresh motors they have been brilliant and I couldn’t recommend them enough
Very friendly helpful service would…
Very friendly helpful service would definitely recommend
Buy from them again
Went to see the car very helpful and engaging.went to pick it up they met us at the railway station and very so nice and again friendly
After an unfortunate experience…
After an unfortunate experience purchasing a used car from a main dealer, and then having to return said vehicle within a week of purchasing I decided to try Fresh Motors.
At this point after a very disappointing experience I was a pretty picky buyer but throughout the process they were unfailingly courteous and helpful. They have dealt with some minor initial niggles with the vehicle.
Without hesitation I will go back to them for my next car.
Very easy to deal with
Very easy to deal with . Adam was great and arranged a free delivery as well. I bought the car online without seeing it and was not disappointed with it at all.
I would deal with Fresh Motors in a heart beat
Customer service 👌…
We were interested in a Kia xceed at fresh motors, we were aware of a couple of things that were putting us off. We didnt need to worry though as Fresh motors did the jobs so the car was perfect for us. The whole experience from taking it on a test drive to signing the paper work (online before we picked it up) was super easy. The online paperwork made it feel effortless to pick it up. Kieran who dealt with the sale was so nice and really friendly, this kind of service makes all the difference when your purchasing something. We traded in our car which again was simple, they gave us what we wanted for ours with no stress, we forgot the parcel shelf when we exchanged but they were fine and said bring it when you come this way. This kind of service you wouldn't get from a big car company.
Altogether a really great experience with Fresh motors, we highly recommend 👌

Reply from Fresh Motors
Saviours again
Not that I break down a lot …. But when I do these guys are my safety net .. thanks again for getting me back on the road today 😘
Hmmm......
Customer service was brilliant, love the car that I bought, dropped one star as the valet wasn't great, found a dirty teaspoon under the seat, along with some rubbish, and water marks on the windows. The second star is because in the clause of buying a car from Fresh Motors they charge you £79. This apparently is for accessories??? Not sure what.... oh yeah the basic service and MOT which didn't even cover topping up the washer bottle or the Adblue, oh and a quarter of a tank of fuel...

Reply from Fresh Motors
Great car, great experience
Great car, excellent, smooth buying process. Highly recommend

Reply from Fresh Motors
Easy as pie
Bought a 2022 Renault Zoe for my daughter and while I was apprehensive doing it all online, the whole process was smooth and simple. The car was well prepared and top quality and my daughter couldn't be happier.

Reply from Fresh Motors
Excellent service from Kieran a very…
Excellent service from Kieran a very easy process

Reply from Fresh Motors
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







