Fresh Motors Reviews 

389
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely polite, friendly, and genuinely helpful throughout the entire vehicle purchasing process without any sales pressure. Many people also greatly appreciate the very smooth communication and the informative personal videos sent by the team when buying cars remotely. Consumers consistently note that routine service appointments and regular MOT checks are handled very professionally, leaving them feeling confident and well looked after. Some reviewers were not happy with minor issues such as occasional delivery delays, imperfect interior vehicle cleaning, or unexpected mechanical noises after maintenance work.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, polite, and... See more

Service

Clients share profound satisfaction on service, frequently highlighting efficient response times and... See more

Product

Customers consistently note positive experiences with product, emphasizing that their vehicles arrived in... See more

Customer service

People report positive experiences with customer service, highlighting staff who are exceptionally polite,... See more

User experience

Consumers find user experience to be delightful, praising the seamless, professional, and genuinely enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more

Rated 5 out of 5 stars

I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old c... See more

Company replied

Rated 5 out of 5 stars

Kiran was very helpful and made us feel at ease and he sorted all the necessary paperwork and everything went smoothly making us feel confident we were in safe hands all in all an A1 plus service than... See more

Company replied

Rated 5 out of 5 stars

I purchased a car from Fresh Motors about 2 months ago and are happy with the professional aftercare and experience Ive received. Although a few hiccups in actually getting my car, I was kept up to... See more


Company details

  1. Car Dealer
  2. Car Repair and Maintenance

Written by the company

We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

389 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(389)

152 reviews in the last 12 months

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Rated 4 out of 5 stars

The Service & Sales departments were…

The Service & Sales departments were both excellent.
The vehicles offered for sale are all of a very good standard& I would thoroughly recommend thsi garage to anyone requiring a service or looking to purchase a vehicle.

March 11, 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Hello Keith,

thank you for your review based on your experience with us here at Fresh!

We hope that after a couple of days with the car, that you are enjoying it to the fullest.

I am sorry to hear that you didn't find the handover to your standards, if you feel there is anything in the car that you don't quite understand, please feel free to call or pop in, we do always ask if you need a hand before you head off, as I remember helping you with your bluetooth before leaving site.

Hopefully we will see you soon when you come to collect the parcel shelf that we are sourcing and we can run through any questions that you may have then!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

Go to Fresh Motors!

Went and viewed a car on a Saturday, all staff were friendly and helpful. Went away to have a think and came back Sunday to test drive. Again staff were brilliant and handed me the keys without any problems. I put down a deposit and within 3 days the car was fully valeted and had a lovely ceramic coat applied making it look amazing.

Kieran handled the sale/paperwork and was a pleasure to deal with so thank you for that. Would recommend to anyone looking to buy a car to pop down and have a look round Fresh Motors.

March 4, 2026
Fresh Motors logo

Reply from Fresh Motors

Hello Matthew,

thank you so much for leaving such an in-depth 5* review, it sounds like you are over the moon with your purchase and I hope that this feeling continues for a long time to come!

If you require any help throughout ownership, please do not hesitate to get in touch and we would be more than happy to provide a hand!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

I found the dealership to be excellent

I found the dealership to be excellent, was left alone to pick and choose which models I was interested in, then given all updated information, found the staff to be courteous and professional, gained a great deal and trade in, lots of extras and the experience was completely stress free, I would not hesitate to recommend or indeed purchase again from Fresh.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Vehicle was exactly what was described

Vehicle was exactly what was described, in good condition and was delivered without fuss. Good vehicle, good service.

March 2, 2026
Fresh Motors logo

Reply from Fresh Motors

Good afternoon James,

thank you for leaving a 5* review based on your recent purchasing experience with us on your new to you Land Rover Defender 90!

We are so happy to have had the opportunity of providing you with this great vehicle and hope that it remains fantastic for you throughout the duration of your ownership on the estate.

All of the best!

Kieran Alzate
Senior Sales Executive

Rated 5 out of 5 stars

Keiran was a pleasure to deal with from…

Keiran was a pleasure to deal with from start to finish , helping me with online stuff that a 60yo isn't great with.
Will definitely deal with them again 👏👏

February 24, 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Hello Christopher,

thank you so much for leaving such a positive review based on your selling experience with myself and our driver Clive.

We are more than happy to have completed such a hassle free, straight forward purchase and that you found everything very simple.

If you know anyone/have another car to sell, or even looking to purchase, please don't hesitate to get in touch.

I wish you and your family all of the best.

Kind regards,

Kieran

Rated 5 out of 5 stars

Great service and happy customer :)

Purchased my car from Fresh Motors in August 2025. I'd visited a few times and liked the feel of the garage who were very friendly. I had a particular car with requirements/ features I knew I needed due to my remote location in Yorkshire. It was like finding a needle in a haystack but I kept an eye on their website which was easy to navigate and was delighted when I saw what became my new car. I was able to part exchange my car and they were able to accommodate my request in purchasing the car on the Monday to then drive away on the Thursday as I had come down to visit family. We're really enjoying the car and hope to be back to visit soon for the cars service and MOT.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Second BMW purchased

Second car I’ve purchased from this dealership and both times were a great experience. Adam Moss was fantastic to work with. He was professional, timely, informative and courteous. Pleasure to work with him and the dealership.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

The way to buy a car ......

Name of the Movie: "How to buy a car at Fresh Motors Watton"
Directed by: Me
The Script and the Actors:
1) Me. I prefer horse drawn carriages to cars. And I know more about horse drawn carriages than cars.
2) My old car. Horrible and terrible for two years, despite being patiently looked after by the Fresh Motors Team. It must go!!!
3) Service Advisor Dave on Reception. An excellent listener and a very patient man, who is listening to me a lot because I have much to say about my old car.
4) Technician Matt. Looks at the old car, preforms a test drive, listens to engine sounds and has tears in his eyes when he sadly confirms death by multisystem failure. Throughout the procedure he stays cool and collected with the occasional sprinkle of humour.
5) Dave. More listening.
6) Sales Executive Adam. Personality of a reassuring older brother. Fully aware that it will be difficult to achieve a sale because I am in a state of shock after losing my not-loved old car. Several attempts to console me fail until he thinks outside the box and offers me something I would have never thought of.
7) I fall in love with a second-hand car. Very emotional scene.
8) Dave. More listening. Still smiling.
9) After-show party and congratulations. Also present Service Manager Ricardo (the invisibly visible trouble shooter in the background) and Director Danny (who is always there, I do not know how he does it).
10) Dave. Still listening.
THE END ( ..... and I am driving my wonderful new car into the sunset of Watton's High Street .....)
Apologies if I have missed out on any of the actors involved. Fresh Motors: You are a fantastic team! Thousand thanks for all your help and getting me mobile and happy again.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a camper van from Fresh…

Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director to a service technician we were received & treated warmly. Every part of the purchase process was explained in easy terms. A few mechanical problems were highlighted during the prep of the vehicle, which was explained, addressed & rectified by the team before being handed over or the vehicle was booked to have the work carried out, so we could still drive off on the agreed date. I technical problem found after driving away a few days later has been handled professionally at no costs to us. Thanks especially to Danny Williams, Ricadro Nunes, Dave on service reception.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

After having a bad experience with a…

After having a bad experience with a big dealership company I was sworn off but after driving to work and seeing the A3 and looking on the website to see the Q3 I knew I had to have a look. Adam looked after me and my partner so well getting us booked in asap. I am so glad I decided to buy my car through fresh motors they have been brilliant and I couldn’t recommend them enough

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Buy from them again

Went to see the car very helpful and engaging.went to pick it up they met us at the railway station and very so nice and again friendly

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

After an unfortunate experience…

After an unfortunate experience purchasing a used car from a main dealer, and then having to return said vehicle within a week of purchasing I decided to try Fresh Motors.
At this point after a very disappointing experience I was a pretty picky buyer but throughout the process they were unfailingly courteous and helpful. They have dealt with some minor initial niggles with the vehicle.
Without hesitation I will go back to them for my next car.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with . Adam was great and arranged a free delivery as well. I bought the car online without seeing it and was not disappointed with it at all.
I would deal with Fresh Motors in a heart beat

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service 👌…

We were interested in a Kia xceed at fresh motors, we were aware of a couple of things that were putting us off. We didnt need to worry though as Fresh motors did the jobs so the car was perfect for us. The whole experience from taking it on a test drive to signing the paper work (online before we picked it up) was super easy. The online paperwork made it feel effortless to pick it up. Kieran who dealt with the sale was so nice and really friendly, this kind of service makes all the difference when your purchasing something. We traded in our car which again was simple, they gave us what we wanted for ours with no stress, we forgot the parcel shelf when we exchanged but they were fine and said bring it when you come this way. This kind of service you wouldn't get from a big car company.
Altogether a really great experience with Fresh motors, we highly recommend 👌

November 15, 2025
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Claire,

thank you so much for such an indepth 5* review based on your recent purchase with us of your Kia XCeed!

Not only am I extremely proud to hear that our extensive preparation met your standards to the highest level, but that you were also comfortable throughout the process and breezed through it all with ease!

We appreciate your kindness and we hope that you and your family enjoy the Kia for many years to come!

As always, if you require any assistance going forward, please do not hesitate to get in touch and we would be more than happy to help.

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

Saviours again

Not that I break down a lot …. But when I do these guys are my safety net .. thanks again for getting me back on the road today 😘

January 29, 2026
Unprompted review
Rated 3 out of 5 stars

Hmmm......

Customer service was brilliant, love the car that I bought, dropped one star as the valet wasn't great, found a dirty teaspoon under the seat, along with some rubbish, and water marks on the windows. The second star is because in the clause of buying a car from Fresh Motors they charge you £79. This apparently is for accessories??? Not sure what.... oh yeah the basic service and MOT which didn't even cover topping up the washer bottle or the Adblue, oh and a quarter of a tank of fuel...

December 19, 2025
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good afternoon. Firstly, thank you for leaving a review, not only does it help provide our customers (new & old) with honest feedback, but it also enables us to be able to provide a better experience each time. I am glad to hear that the car was excellent, this is always the biggest stepping stone when stepping into a new car purchase.

In relation to the valet, I can only apologise and certainly wish that you had brought this forward to us so that we could have gotten the car re-booked and had a second full clean, we never wish for our customers to feel disheartened and this definitely isn't something that we are happy to hear when missing crucial parts of the clean such as what you have disclosed, so I do apologise deeply for this.

In relation to the Support Fee, this is something in which is clearly advertised in all websites that our cars are on, ranging from the Fresh individual adverts under the price of each car, in the descriptions and also in the photos of each of our fantastic cars. This isn't only to provide you with a great array of benefits to new ownership with your car, but something that enables us to prepare your car to the highest of standards ready for your ownership. We are extremely extensive and will always disclose any key areas that we have completed.

To be completely transparent, the cost that we spent in relation to preparation on your car a total of £947 to ensure that your car was prepared to the highest of mechanical standards. This is without the additional costs of advertisement fees, paying staff and much more.

In relation to the AdBlue, we would only top this up if the tank is significantly low, as topping up small amounts time to time can cause damage to sensors and potentially lead to vacuum issues within the system, as well as overfilling causing leakage and potential damage to surrounding components.

Whilst your car may have not required as much preparation as some others, this is also a great sign as it shows that the car has definitely been well kept before your ownership. I hope that this clears everything up and again, thank you for your review, we appreciate every single one that comes through and this will allow us to develop as a business and also provide a better experience every single time.

Kind regards,
Kieran Alzate

Rated 5 out of 5 stars

Great car, great experience

Great car, excellent, smooth buying process. Highly recommend

January 28, 2026
Fresh Motors logo

Reply from Fresh Motors

Good afternoon Mark,

thank you for your 5* review based on the experience provided by us on the purchase of your son's first car!

We are so happy to have been able to have had the opportunity of being able to provide such a precious moment and we hope that he manages to enjoy the car for many years to come!

Kind regards,

Kieran

Rated 5 out of 5 stars

Easy as pie

Bought a 2022 Renault Zoe for my daughter and while I was apprehensive doing it all online, the whole process was smooth and simple. The car was well prepared and top quality and my daughter couldn't be happier.

November 1, 2025
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Warren,

thank you for your 5* review on your purchasing experience with us on your daughters Renault Zoe!

We are so happy to hear that after a few months of ownership, you are still happy with the experience provided and with the car and as always, if you need any assistance in the future, please do not hesitate to get in touch!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

Excellent service from Kieran a very…

Excellent service from Kieran a very easy process

January 26, 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Kieran,

thank you for your 5* review based on your recent experience with us upon the purchase of your Ford Fiesta.

If you ever require any assistance in the future, please do not hesitate to get in touch!

Happy driving!

Kieran Alzate

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