Fresh Motors Reviews 

Really good service and their care is second to none, nothing is too much trouble.

I purchased my audi a5 from fresh
Process was so easy and no pressure sale.Keiran went above and beyond to advise me and answered all my questions professionally.I definitely recommend fresh for your future vehicle purchase
Thank you so much I'm loving my new car

I had a great experience buying my car from this garage. From start to finish, the whole process was smooth, professional, and stress-free. The staff were friendly, knowledgeable, and never pushy—they took the time to answer all my questions and made sure I was completely happy before moving forward.

A special mention has to go to Kieran, who sold me the car. He was brilliant throughout—honest, patient, and really helpful. He made sure everything was clearly explained and went the extra mile to make the whole experience easy and enjoyable. You can tell he genuinely cares about doing a great job and looking after customers.

The car was exactly as described and in excellent condition, with no hidden surprises. It’s refreshing to deal with a garage that’s so trustworthy and customer-focused.

I wouldn’t hesitate to recommend this place to anyone looking for a reliable car and top-class service. Thanks again, especially to Kieran!

I’ve had a great experience with Fresh Motors since purchasing my Nissan. From my first visit having a look round at the cars, to having a test drive to actually then buying one. Kieran was very kind and professional with my purchase and also trad in. I ended up buying my dream car and have been very pleased with the service received. The customer service is always very polite and they try to get you booked in as soon as possible.

Fresh motors and particularly kieran have been amazing, from the initial vehicle request and the detailed video i received from kieran was all great. I arranged a test drive and there was no pushy salesman spiel you usually get.

I was kept in the loop every step of the way with updates, the car was handed over in the condition I had hoped for. Fresh had made sure it was in great condition and even had to have an issue corrected before handover which was extremely professional in my opinion (some companies would of given me the car and washed thier hands with it).

Overall, highly recommended if you are on the lookout for an upgrade or a new to you vehicle. I've only had the car for a day and I'm over the moon.

Thank you 👍.

Very professional company, really good sales team.
Very happy with the car , 5star purchase.

I went 2 weeks ago to do my MOT and it failed and Dave was very kind and helped me to find a place where to fix it near where I live as I live very far from Fresh Motors.I went back the last weekend to retake my MOT and Grace was there, she was very friendly and this offered me a coffee (Dave also did but at that time I didn’t fancy one) and she made it perfectly! She was surprised of how much sugar I put on it!
Previous time David was the one dealing with other issues and he was also great!
I will recommend Fresh Motors 100%.
Even though I live about 1h 10minutes from there I always go there. Thank you!

Absolutely fantastic as always but this time they all went above and beyond. Turned up without an appointment as was concerned due to a noise in the car. They kindly investigated it, found the problem and got us in for it to be repaired the following day urgently. Couldn’t have asked for anything more. This to me just goes to show why we keep going back, when you receive above and beyond service in an emergency. Thank you all so much for taking care of me, my kids and getting the car back on the road.

Very welcoming from arriving to departing. They gave my vehicle a full check for me and I found the Customer service 10/10. Would recommend using fresh motors for all your car requirements

Kieran was very friendly and helpful from the minute I entered the forecourt. Nothing was to much trouble from test drive and finance agreements to after sales. I would highly recommend Fresh Motors in Watton, Norfolk.

Excellent customer service, accurate description of vehicle and overall a pleasant transaction. Thankyou

Just purchased a ford kuga in December from fresh motors. Adam was great from viewing the car on a Sunday with no appointment all the way though to collection. Very professional so thanks again Adam. Thoroughly recommend.

Very easy sale. Sold to them and the communication and fairness was top notch. Constant communication - arrived when they said they would and no unexpected haggling. Could not recommend them enough.

The whole staff are really dedicated and will do everything possible to help! I’ve had a great experience with all the staff

Answered my questions quickly

I got a complimentary MOT when joining the RAC, so used Fresh Motors for the first time as they are RAC approved. Extremely impressed with the customer service, it will now be my go to place.

I purchased a car from Fresh Motors about 2 months ago and are happy with the professional aftercare and experience Ive received. Although a few hiccups in actually getting my car, I was kept up to date and informed. Nothing is too much trouble when I call to query something and all the staff have been excellent. A pleasure when dealing with car dealerships that actually care.. I cannot recommend them enough..
Thank you 👍

Really nicely presented VW Polo. Exactly what we were looking for at a fair price. No pushy sales staff, just friendly & helpful service from Kieran. Would definitely recommend.

Thanks to the team for continued great service I bought a new car from them in march and it’s lovely. Tickety boo

I bought my car from another RAC registered dealer much further away. When something went wrong I took it to Fresh for diagnosis. I agreed that there was a fee to be paid for this service with each fault having its own cost.
The stop/start system wasn't working and the Adblue tank wasn't showing how much it was holding.
Fresh diagnosed a faulty battery and charged me £197. They couldn't fit a new battery at the time and I couldn't get back there for a week because of work.
I did grumble a bit that I'd paid for the diagnosis of two faults when both were put down to the same thing. The faulty battery.
I expressed some concerns and was referred to a local specialist however they couldn't fit me in. I did wonder though, if Fresh were so confident in their diagnosis why was I referred to another workshop?
I went to Halfords the same day to get a battery. They didn't have one in stock but did their own test and told me there's nothing wrong with my battery.
Next I contacted the supplying dealer who would need the car for 'a couple of days' but turned out to be complicated and took a week but didn't involve the replacement of the battery. Instead a number of sensors were replaced to make the car run as it should.
I wrote to Fresh saying that I felt 'robbed' of £197. Not only had I been charged for the diagnosis of two symptoms that they claimed were caused by the same fault, meaning I paid two diagnostics charges totaling £197, but the actual fault wasn't as simple as changing a faulty battery. I asked for a partial refund acknowledging that they had also done another job for me but not charge me. I asked for the headlamp alignment to be checked.
What I got was a slightly patronising reply that completely overlooked the contents of my email. Sending me a photo of their test system showing the car needed a new battery and a picture of the job card showing what they'd agreed to do just overlooked my claim that a new battery wasn't needed and that I'd been charged a fee for both faults when the problem, they claimed, was caused by the same thing. They didn't test the battery twice did they? Besides that I now have a car that runs perfectly on the old battery but with the reported faults fixed.
There whole reply was a total cop out and summed up by saying they wouldn't be issuing a refund, partial or otherwise.
My plan was to put up a fight but honestly, I've got too much going on to have the energy to deal with it. Fresh, keep the £197 you've robbed me of and your patronising email reply. It's a shame you so neatly fitted the stereotype for car dealers and mechanics.
I have a feeling this won't be the last word on the matter. I expect to see a smart reply in your own defense. Anyone reading it will know it's just empty words trying to save face.

Further to their reply dated 20/11:

You're right, of course there were no surprises at the cost. The point has been totally missed and not acknowledge that a second and third opinion disagreed with your own. That's where the surprise came, being expected to pay for something I didn't get. An accurate diagnosis, yours being disproved by two others.

About the Adblue, you now admit that you weren't 'certain enough' but happily charged me for a non diagnosis and then go on to justify this by speculating that an 'illegal system delete' had been carried out at some point. The truth is that you, nor I, have a clue about this. At that point I had only owned the car for a few weeks but you feel your speculation takes any heat off you.

You end by telling me that my frustration should be aimed at the warranty company and the suppling dealer and it was however being charge £197 for the non diagnosis of the battery, remember two further opinions were sought, and your pure speculation that the Adblue system had been subject to a system delete were down to nobody other than Fresh Motors.
Go on, you keep arguing to save face and you'll feel better but sometimes just saying 'you know what, I see how this might have made you feel, let's try and put it right' can make everyone feel better. Empathy!
You win though, you got the £197. Winning matters more than all else right? Prove to the reader that you're right. It's a hollow victory though because the vast majority of readers will get my point, through empathy.