Fringes Rugs 

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Rated 1 out of 5 stars

Cannot write a review as my order and payment was taken then a day later had an e mail saying they couldn't fulfil the order. Still waiting for my payment to be returned ,most people take payment on d... See more

Rated 4 out of 5 stars

My purchase is a special order being made to custom size and has not yet been received. However the range of rugs available from Fringes Rugs and the fact that they can be made to customer requirement... See more

Rated 5 out of 5 stars

Very pleased to report that my new rug arrived this morning and is now in place under the kitchen table.. Size, colour, quality are all perfect - and I will now have 'toasty toes' at mealtime... See more

Company replied

Rated 5 out of 5 stars

This was our first purchase from Fringes Rugs and would definitely buy from Adrian and the team again. What came across so strongly from the minute we place the order was the desire to deliver truly... See more

Company details

  1. Home & Garden

Information provided by various external sources

Fringes Rugs have been trading within the rug industry for over 20 years. Our showroom is the largest showroom in the Southwest with over 2000 rugs in stock. With our walls bursting at the seams we decided it was time to expand our horizons and move with the times. Thus, our website was born. Painstaking hours, tumbles and falls have brought us to where we are today. To think that just 15 years ago we were bringing the best quality rugs to Devon and now we're sending them to our customers all around the world.


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(210)

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Rated 2 out of 5 stars

Colour lighter than on expected and no return possible.

I ordered a 4'x4' rug in Vixen colour and was contacted to see if I would like to have a more precise size if desired. I did not need this option although I thought that it was a good service. When I received the rug it was a much paler colour than on the website. There are no labels or details attached to the back of rug. I asked if I could return it, however but was told that I couldn't as it was custom made at 4'x4'.

August 13, 2012
Unprompted review
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Reply from Fringes Rugs

Hi Sheila
Thank you for your review, and I do believe your comments are fair and helpful to all consumers who buy soft furnishings online. Sometimes, albeit rarely, the exact colour shade of the rug may look slightly different depending upon the settings of the device you're viewing it from - so its always a good idea to try and view a rug in a shop or showroom like ours if exactness of colour is required. And its worth noting that all rugs bought from us online or in store (unless custom made) can be returned for an immediate refund up to 30 days after delivery.
So, unfortunately as you rug was custom made Sheila we were unable to offer a refund sorry.
Regards
Adrian

Rated 5 out of 5 stars

beautiful rugs, excellent service

My rug arrived and is even better than I expected. The service was great. Emails and phone communication was great. I would recommend this company to anyone who wants a quality rug.

August 6, 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant rug, and brilliant service

I was really impressed with Fringe Rugs. They cut the rug I wanted down to the size I wanted and took so much care over it all, (finishing off the edge etc) without extra charge. I'd certainly recommend them and use them again. And the rug is really lovely and an unusual deep yellow, which is hard to find and just what I wanted.

August 6, 2012
Unprompted review
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Reply from Fringes Rugs

Hi Jane
I am delighted for you! As you will read in many of our reviews, our custom made rugs are truly beautiful and totally individual with the size unique to your own specifications. And of course most people do not know that delivery times are often within 2 weeks as most these rugs are made in our own workshop!!
So again Jane I am really pleased you love your rug and I really appreciate your descriptive feedback as this will reassure all new customers - thank you.
Regards
Adrian

Rated 3 out of 5 stars

Love the rug, customer service needs some work!

I am thrilled with the rug. It is the perfect size and colour for my daughters room and is soft and verycomfortable. My only complaint was the lack of customer service. My credit card was charged straight away but my rug was not delivered for weeks. When I called to ask where my rug was, the guy told me he would ring me back and never did! so I needed to call back 2 days later and spoke with the manager who was very pleasant but told me that there was further delays and it would be another 2 weeks for my rug to be shipped. I was happy to wait- it was not a rush- but I wish that someone had proactively called me to let me know about delivery and delays.

August 3, 2012
Unprompted review
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Reply from Fringes Rugs

Hi Sydney
Well thank you for your detailed review and I am pleased you and your daughter are enjoying your rug. Unfortunately, as with most independent retailers who trade online, when you place your order and press the "buy now" button and give your payment details - the acquiring (3rd party) bank do take payment immediately. I do not recall the exact reason your rug was delayed and i'm sorry delivery wasn't quicker but your feedback is fair. Maybe next time we will can get a 5 star rating and impress you with our delivery and customer service too.
Regards
Adrian

Rated 4 out of 5 stars

Very good - good communication and good service

Good products - look nice in my house. The custom rug was a real (nice) surprise - so we could get it to fit (perfectly) in the room.
We were sent the wrong rug initially but the process of getting it changed was very easy and the staff were really friendly and helpful.

August 2, 2012
Unprompted review
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Reply from Fringes Rugs

Hi Beverley
Hope you are enjoying your custom made Harlequin rug and thanks for the great review!
Regards
Adrian

Rated 5 out of 5 stars

Excellent !!!

Beautiful modern design , exciting colour combinations , manufactured from high quality materials , .... So visually pleasing !!!

August 2, 2012
Unprompted review
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Reply from Fringes Rugs

Hi David
Indeed this was great looking rug which I believe we custom made for you. Thanks for the feedback David.
Regards
Adrian

Rated 5 out of 5 stars

I will only buy rugs from Fringes Rugs!!!!!!!!!!!

This is not the first time I have bought a rug. But the first time I bought a rug and was delighted with the prompt service I received. Even as the Olympics are in full swing I received my carpet within 48 hours.

What a pleasure.

August 2, 2012
Unprompted review
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Reply from Fringes Rugs

Hi Annali
I do recall getting your rug to you super fast as requested and thank you for your amazing review!!!!!!!!
Regards
Adrian

Rated 3 out of 5 stars

5 weeks late

the buying process was smooth. but they delivered 4 to 5 weeks later than promised, in spite of having made a point that i needed the rug on the date they promised.
the rug is ok and according to specs, though. so the product was good quality.

August 2, 2012
Unprompted review
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Reply from Fringes Rugs

Hi Antonio
I completely agree and I know this was an expensive custom rug and usually this can take a few months to make and deliver back to the UK. Sometimes the factories in other countries are delayed making a rug and having it loaded onto the ship, and when this happens we have to wait for the next container hence the delay.
But again I completely agree and appreciate your comments; this I am sure will be of value to all future customers.
Regards
Adrian

Rated 5 out of 5 stars

A beautiful modern rug .

We are realy pleased with this fantastic purchase.The rug is beautiful to look at and to walk on. Everyone that has seen it has commented on it. The order was placed easily,and delivery was on time.Would recommend this rug and this company to anyone.

August 1, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality!!

I ordered two quite expensive rugs - the quality is fantastic and service was outstanding. Pretty quick delivery. All my pre-purchase questions were answered by e-mail promptly. I recommend Fringesrugs!

August 1, 2012
Unprompted review
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Reply from Fringes Rugs

Hi Violetta
As you are probably already aware, buying a rug online is not easy as you haven't the opportunity to touch and feel the rug, and sometimes it can be quite difficult to appreciate the true colour.
It is for this reason that all our staff in the office all started employment in our showroom and have acquired a great deal of knowledge and experience thus able to answer most questions and offer relevant wholesome advise which I know you appreciate. Thank you for taking the time to write an informative review.
Regards
Adrian

Rated 1 out of 5 stars

Did not match description

I would not recommend this company as description of rug and material did not match up and timescale for delivery took longer than anticipated

August 1, 2012
Unprompted review
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Reply from Fringes Rugs

Hi Alison.
I do recall our email exchanges and your dissatisfaction with the quality of your rug. And I also recall that your complaint was unfounded and just a personal opinion as to the quality of the rug and actually the rug was of perfect quality from a well established manufacturer - Crucial Trading.
Still I am sorry that you were unhappy but I am sure you will agree Fringes acted honest and fairly.
Sincerest regards
Adrian

Rated 4 out of 5 stars

Our Owl Rug

We wanted an unusual rug for a room. We had recently bought a stone owl which sits outside so when we saw an advert for a rug with an Owl pattern woven in, it captured our imagination. I ordered the rug on line, it is now inplace and looks fantastic. I am so impressed with the quality of the rug and the prompt and good delivery we had. I have seen another rug also with an owl pattern I am considering ordering this also.

August 1, 2012
Unprompted review
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Reply from Fringes Rugs

Hi Denise
I am delighted we captured your imagination with our owl rug! And what a lovely comprehensive review thank you.
Regards
Adrian

Rated 5 out of 5 stars

RuFty tufty

Rug good quality and exactly as described on website, this is our second purchase from Fringesrugs and will definitely use again. 5 star all round.

August 1, 2012
Unprompted review
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Reply from Fringes Rugs

Hi David
Loving the RuFty tufty!!! and thanks for reviewing us.
Regards
Adrian

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