Fringes Rugs 

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Rated 1 out of 5 stars

Cannot write a review as my order and payment was taken then a day later had an e mail saying they couldn't fulfil the order. Still waiting for my payment to be returned ,most people take payment on d... See more

Rated 4 out of 5 stars

My purchase is a special order being made to custom size and has not yet been received. However the range of rugs available from Fringes Rugs and the fact that they can be made to customer requirement... See more

Rated 5 out of 5 stars

Very pleased to report that my new rug arrived this morning and is now in place under the kitchen table.. Size, colour, quality are all perfect - and I will now have 'toasty toes' at mealtime... See more

Company replied

Rated 5 out of 5 stars

This was our first purchase from Fringes Rugs and would definitely buy from Adrian and the team again. What came across so strongly from the minute we place the order was the desire to deliver truly... See more

Company details

  1. Home & Garden

Information provided by various external sources

Fringes Rugs have been trading within the rug industry for over 20 years. Our showroom is the largest showroom in the Southwest with over 2000 rugs in stock. With our walls bursting at the seams we decided it was time to expand our horizons and move with the times. Thus, our website was born. Painstaking hours, tumbles and falls have brought us to where we are today. To think that just 15 years ago we were bringing the best quality rugs to Devon and now we're sending them to our customers all around the world.


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(210)

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Rated 5 out of 5 stars

Really delighted with everything

I am absolutely thrilled with this rug. It is beautiful and exceeded my expectations . The price was extremely competative and it arrived 3 days after I ordered it. I would recommend the company and product to anyone

January 28, 2014
Unprompted review
Rated 5 out of 5 stars

Absolutely first-rate customer service - would highly recommend!

This was our first purchase from Fringes Rugs and would definitely buy from Adrian and the team again. What came across so strongly from the minute we place the order was the desire to deliver truly great customer satisfaction...terrific attention to detail, strong focus on customer service and a strong sense of wanting to make sure the team meet and exceed our expectations...and all for the best price around too! Cannot praise highly enough! Look forward to ordering from you next time.

January 28, 2014
Unprompted review
Rated 5 out of 5 stars

Just what I wanted, delivered when I wanted it!

The best looking 'Road Playmat' I could find on line. Easy to order and track. Arrived on time helped, I think by a helpful chap I spoke to at Fringes Rugs who ensured it arrived on my Grandson's birthday ( who loves playing on it!) A very successful order.

January 28, 2014
Unprompted review
Rated 5 out of 5 stars

BEST CUSTOMER SERVICE EVER

I cannot thank Adrian enough for going 'above and beyond' in ensuring I received my rug on Saturday. He rang me on Thursday to say that as they were stain proofing my rug, he noticed it was shedding more than it should and he didn't want to send me a sub-standard rug, so he was going to order a new one from the suppliers, but it may take some time for it to arrive. I was gutted that I wouldn't have the rug for Saturday, but appreciated that he wanted the best for me. He rang me again on Friday to say the rug had arrived, it was being treated and dried and he would have it to me on Saturday. It arrived at 9am Saturday morning in perfect condition. I can highly recommend this company and shall tell all my friends.
Sue Carter

January 27, 2014
Unprompted review
Rated 5 out of 5 stars

CINDERELLA's Beautiful New Rug ...

I'm Cinderella and I recently had an accident with my old rug. I was so afraid that the Ugly Sisters would find out, so I searched and searched online for a replacement and came across several websites selling the one I wished to have. Fringes Rugs was one of those sites, only they offered so much more than any of the others. This included free stain protection, free anti-slip mat, free delivery and a flexible price, but most importantly of all, Fringes provided a made to measure service for my chosen rug which no-one else offered. I phoned the store and had my first conversation with Prince Charming, better known as Adrian to those who work there. He was delightful and supportive with a most helpful clear manner, explaining the process to me. Within days my beautiful new rug was couriered to me. And it fits perfectly, just as the glass slipper had done in the past. Thank you to Fringes and of course to Price Charming for such a highly professional service and a stunning quality rug which I shall treasure for so many years to come.

January 25, 2014
Unprompted review
Rated 5 out of 5 stars

WONDERFUL FUNKY FANTASTIC RUG

I love this rug. It looks fantastic and classy but really funky .The colours are brilliant and go wonderful in the room. Very pleased that I ordered from Fringes and will use them again if I need a rug. Brilliant.

January 23, 2014
Unprompted review
Rated 4 out of 5 stars

excellent product

Very pleased with rugs, however delivery poor. TNT did not act on instruction to changedelivery date so missed first delivery items finally arrived a day later at 5.30pm causing me to waste an entire day waiting for them

January 22, 2014
Unprompted review
Rated 5 out of 5 stars

up date from my last review

After being contacted by Fringe Rugs I now know that I should have been more patient with the service ,as the rug I ordered has to be hand made.
I received a courtesy call from the excellent customer services department on an update on my order.
On reflection I am now very happy with the professional service from Fringe Rugs

January 20, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

After a successful first order this second one had a couple of issues. However the test of a good company is how well they handle problems and I cannot fault Fringe's response. A telephone call was all that was needed to sort everything out and I am now very pleased with my purchase. Having put their customer service to the test, I would say don't hesitate to use this company.

January 16, 2014
Unprompted review
Rated 4 out of 5 stars

Perfect Product Just as Described

My new rug arrived today and I must say I'm absolutely delighted with it. After seeing the same product pictured in what I guess to be a lower resolution and darker light on another website I was a bit concerned but it's exactly as pictured on Fringes Rugs' website. I would definitely recommend the product and the Company.
The only reason I can't give a 5 star rating was because the delivery postcode was incorrect and the rug was initially sent to London whereas I am in South Wales, however that was quickly resolved and the rug was redirected for delivery the next day. Hopefully Fringes will look into this to ensure that it doesn't happen again to someone else.

January 15, 2014
Unprompted review

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