We have used Frontier Pitts for over 10…
We have used Frontier Pitts for over 10 years across multiple buildings, but our recent experience has raised concerns.
After reporting an issue with a barrier, we arranged an engineer visit. The call-out fee was high, and following the inspection, we were advised that multiple components required replacement, along with further works at additional cost.
Given the extent of the recommendation, we sought a second opinion from an independent contractor who maintains identical Frontier Pitts barriers nearby. Their findings differed significantly. They identified that a key component had simply been disconnected, confirmed there were no faults with the system, and restored the barrier to full working order within minutes—at a lower cost.
We raised this with Frontier Pitts; however, the response did not fully address the discrepancy or reflect the level of customer care we would expect from a long-standing provider.
While we recognise that technical issues can sometimes be complex, this experience has impacted our confidence, and we would recommend others obtain a second opinion where possible.