We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
250 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frozen Brothers
We're glad you found it helpful. Thank you for your feedback.
Reply from Frozen Brothers
We are glad you had a good experience!
Great service
Great service. Arrived at stated time. Rob is a great member of the team.
March 18, 2026
Unprompted review
Reply from Frozen Brothers
Thank you! Glad everything went smoothly, and Rob will be happy to hear your kind words.
daniel was very helpful an nice
February 25, 2026
Unprompted review
Reply from Frozen Brothers
Thank you — we’re glad Daniel could help!
Reply from Frozen Brothers
Thank you — we’re really glad you had such great service.
Always a friendly visit
Always a friendly visit, always polite and nothing is ever too much trouble, A great asset to your company.
February 25, 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your kind words — they truly made our day. We’re really grateful for your support.
Daniel was very helpful
Daniel was very helpful, efficient and polite. A+ service
February 23, 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much! We're really glad you had such a positive experience with Daniel.
Great service from the engineer
Great service from the engineer and very easy to book it online.
February 20, 2026
Unprompted review
Reply from Frozen Brothers
We're really glad to hear the engineer provided great service and that booking online was easy for you.
Reply from Frozen Brothers
Thank you! We're really glad you had a good experience.
Very helpful
Very helpful, cleaned all the machine and fixed the problem. Gave good tips and told us things we didnt know.
February 11, 2026
Unprompted review
Reply from Frozen Brothers
Amazing to hear! So glad the machine’s fixed and you got such great tips — awesome job!
Excellent service by the engineer and…
Excellent service by the engineer and very friendly to
February 3, 2026
Unprompted review
Reply from Frozen Brothers
Thank you — we’re pleased to hear that!
John is the best one 👍👍
February 3, 2026
Unprompted review
Reply from Frozen Brothers
We’re delighted to hear that John made such a positive impression. He’ll be very happy to hear your kind words. 👍😊
We appreciate your feedback and are glad you had a great experience!
Technician Martin what an amazing help…
Technician Martin what an amazing help at Puttstars Peterborough on the 3/2/26. He fixed the issue quickly, had a polite conversation, gave us some tips and tricks and then signed off the job.
February 3, 2026
Unprompted review
Reply from Frozen Brothers
Thank you for sharing your experience! We’re pleased to hear that Martin provided quick, helpful, and friendly support at Puttstars Peterborough.
Clear information about service
Clear information about service and maintenance. Very satisfied. Could have been told to us sooner but we were happy Fleur was there and now we hope we can enjoy our machine for the coming years.
February 2, 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your lovely feedback — it really means a lot to us. We’re happy Fleur was able to help, and she’ll be delighted to hear your kind words. We understand you would have liked the information a bit earlier, and we’ll keep that in mind. Most of all, we hope you enjoy your machine for many years, and we’re always here if you need anything.
The machine is always breaking
The machine is always breaking, they come out to do an unsatisfactory repair and then it’s still not working. They overprice a 3 year lease at £8k but it just never works. They waste 10l of syrup every time they attend and their answer is ‘tough’ even though they charge us £150 for that 10L of syrup - and it’s wasted because their machine is faulty. The won’t replace parts - just seals and adjust the syrup ratio - and blame the syrup on being sugar free.
February 1, 2026
Unprompted review
Reply from Frozen Brothers
Hi Rahmat, Thank you for sharing your feedback.
We're sorry we have not been able to locate a corresponding case in our system. The feedback you’ve described is unusual, so we would like to look into this further and make sure everything is addressed appropriately.
To help us investigate, could you please contact us quoting your reference #223220, which was created for you? This will allow us to dig a bit deeper into the matter.
We appreciate your cooperation and look forward to resolving this with you.
Martin is a very good reliable engineer
Martin is a very good reliable engineer
January 28, 2026
Unprompted review
Reply from Frozen Brothers
Thank you — your kind message truly means a lot.
Engineer now what he is doing
Engineer now what he is doing, excellent communication
January 27, 2026
Unprompted review
Reply from Frozen Brothers
We’re delighted to hear that our engineer provided clear communication and demonstrated strong expertise during the visit. If you ever need further support, we’re always here to help.
Ryan was a star
Ryan was a star ! Really helpful and explained the issue. Identifyed the problem quickly and had us up and running asap. Credit to you your company.
January 26, 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your wonderful feedback! We’re glad Ryan could help and get everything sorted quickly. We’ll make sure he knows how much you appreciated his support.
Really helpful and polite
January 26, 2026
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback. Providing helpful and polite service is very important to us.
Reply from Frozen Brothers
Thank you for your positive feedback. We’re glad to hear that you were happy with our service. Resolving customer issues efficiently and professionally is always our priority.
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