We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
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Review summary
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Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
251 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Frozen Brothers
Thank you for your positive feedback. We’re glad to hear that you were happy with our service. Resolving customer issues efficiently and professionally is always our priority.
Reply from Frozen Brothers
Thank you very much for your review! We’re pleased to hear that you were happy with the efficiency of our service.
Reply from Frozen Brothers
Thank you — we’re pleased to hear that.
quick and efficient
Raymond was quick, efficient, and had the ice blast machine back in action in minimal time.
January 20, 2026
Unprompted review
Reply from Frozen Brothers
Thanks so much for the lovely feedback! We really appreciate you taking the time to share this -Raymond will be delighted to hear it.
Rob is excellent but timescale was…
Rob is excellent but timescale was ridiculous left without any tango for weeks over our busiest period
January 7, 2026
Unprompted review
Reply from Frozen Brothers
We sincerely apologise for the prolonged timescale and the disruption during such a busy period. We understand how frustrating this must have been and are actively reviewing our processes to improve service times going forward. We’re pleased to hear that Rob’s work was excellent.
Fantastic Martin
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them. Both have now been fine tuned.
January 10, 2026
Unprompted review
Reply from Frozen Brothers
Thank you for your kind feedback. We’re pleased to hear that Martin worked efficiently and ensured everything was fully operational. His attention to detail truly reflects his professionalism.
Reply from Frozen Brothers
Thank you, glad to hear that!
Reply from Frozen Brothers
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience and are delighted to hear your positive comments.
We look forward to supporting you again in the future.
Discovered problem and fixed in good…
Discovered problem and fixed in good time and manner
January 6, 2026
Unprompted review
Reply from Frozen Brothers
Thanks for letting us know! We’re pleased the problem was spotted and resolved in good time.
great service
January 6, 2026
Unprompted review
Reply from Frozen Brothers
Thanks so much — glad you were happy with the service!
ROB from Tango visited to service our…
ROB from Tango visited to service our Tango Ice Blast machine and did an excellent job. He carried out a thorough cleaning and fixed the machine properly. Very professional, efficient, and reliable service. Highly satisfied.
January 6, 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your lovely feedback. We’re really pleased to hear that Rob did such a great job on your Tango Ice Blast machine. He’ll be delighted to know his professionalism and attention to detail were appreciated.
Thanks again for taking the time to share this.
Reply from Frozen Brothers
Glad he made a great impression - thank you for sharing!
2 Visits Needed again
Yet again had to have 2 visits from the engineers as the first came and “fixed” the problem, for it to start again 10 minutes after he left. Thankfully Martin is sent for the 2nd visit as he always does a brilliant job and fixes the issue.
December 5, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback. We’re sorry for the inconvenience of needing two visits and appreciate your patience. We’re glad Martin was able to resolve the issue and will review this to prevent it happening again.
Polite and friendly service
Polite and friendly service. Got the job done with minimum fuss, to the staff and customers.
December 3, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your kind words! We’re glad our team provided polite, friendly service and got the job done smoothly. We appreciate your feedback!
Worst service ever
November 27, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for sharing your feedback — we’re really sorry to hear your experience hasn’t been a positive one.
We take pride in the level of service we aim to deliver, and the reviews we receive are a reflection of the genuine experiences of many of our customers. That said, we know we can always improve, and we’d really like the opportunity to make things right for you.
If you’re open to it, please get in touch with our Customer Service team at customerservices@frozenbrothers.com so we can look into this further.
We truly appreciate the chance to help and put things right.
very nice and attentive technician
November 26, 2025
Unprompted review
Reply from Frozen Brothers
Thank you. We’re so glad you’re happy with our technician!
The technician’s very professional
The technician’s very professional. Everytime, machines work very well after his intervention. And he’s very kind and gentle.
November 26, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your wonderful feedback—we’re thrilled to hear our technician’s professionalism and kindness make such a positive impact!
Reply from Frozen Brothers
Thank you for your feedback! We’re very glad to hear that you’re satisfied with our work.
Rob always gives us 5 star treatment &…
Rob always gives us 5 star treatment & is very pleasant & always does his job to a high standard & checks machine is in full working order & cleans it every time also
November 19, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback! Providing high-quality service and ensuring machines are clean and fully operational is part of our standard and a key strength of our company. We’re glad Rob delivered on this commitment.
Customer service has improved so much!
I’ve had issues with this company before, but it looks like they’re making real progress. I called for an engineer, and Martin arrived within four hours. He was excellent—he fixed my problem and offered some valuable advice. I’m optimistic that our collaboration will be great moving forward, especially since it seems their customer service has improved significantly!
November 17, 2025
Unprompted review
Reply from Frozen Brothers
Thank you so much for the kind feedback! We're thrilled to hear that you had a positive experience with Martin and that our service is making a difference. We’re committed to continuing to improve and providing the best support possible. Looking forward to working together more in the future!
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