We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
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Review summary
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Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
254 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
we rang frozen brothers on Monday a…
we rang frozen brothers on Monday a technician arrived Wednesday morning. We wanted a service, which was done swiftly and now the machine looks brand new. Speaking to the technician he was more than happy to help with anything
June 25, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for the lovely feedback! We're so pleased we could get a technician out to you quickly and that the service met your expectations. It's great to hear the machine is looking brand new again!
Engineers waste the expensive syrup in…
Engineers waste the expensive syrup in order to fix the machine ! What a con.
June 18, 2025
Unprompted review
Reply from Frozen Brothers
We're sorry to hear about your concern. Our engineers always aim to repair machines with minimal waste and in the most cost-effective way. If you'd like us to look into this specific case, please contact our customer service team at customerservices@frozenbrothers.com with your reference number we created back in May - reference #186239. We have not heard back from you yet but we're here to help and would appreciate the opportunity to resolve this for you.
Adam P was friendly and very helpful
Adam P was friendly and very helpful. He is always is when he visits :)
June 16, 2025
Unprompted review
Reply from Frozen Brothers
It's always great to hear such positive feedback — thank you! We're really glad Adam continues to provide such helpful and friendly service during his visits. We'll make sure he knows his efforts are appreciated!
A demonic company
A demonic company, ignore the fake reviews on this page. Do not get locked into one of their contracts!!!
June 9, 2025
Unprompted review
Reply from Frozen Brothers
We're sorry to hear you haven’t had a positive experience. We’re proud of the service we aim to provide, and the reviews we receive reflect the genuine experiences of many of our customers. That said, we always want to do better — so if there's anything we can do to put things right, please contact our Customer Service team at customerservices@frozenbrothers.com. We’d really appreciate the chance to help.
Thank god our usual engineer came back…
Thank god our usual engineer came back to fix this machine!
The one who came out last time left my machine leaking syrup all over the floor which has cost me!
June 13, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback, Azeem, and we're really sorry to hear about the previous experience — that’s certainly not the level of service we aim to provide. We're glad to hear your usual engineer was able to get things back on track. We were able to locate your account and will make sure to review what happened on the previous visit, to ensure it doesn’t happen again. We appreciate you bringing this to our attention.
Martin was great
Martin was great, very knowledgeable with the tango ice blast machine and all round great guy. The machine was leaking badly all week and Martin came within 48 hours after I logged the service call and fixed it. He even swept up the shop and cleaned the machine so very happy with his service.
June 11, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for sharing such positive feedback! We're delighted to hear that Martin was not only knowledgeable with the Tango Ice Blast machine but also went above and beyond with his service. Resolving the issue quickly and leaving the area clean really reflects the standard we aim for. We'll make sure Martin hears your kind words.
Martin is a legend
Martin is a legend! He’s fixed the issue straight away without any wastage with our tango ice blast, we are now back up and running Thankyou very much Martin 😁
June 10, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for the great feedback, Kelly. We're really pleased to hear that Martin was able to resolve the issue quickly and efficiently, getting your Tango Ice Blast back up and running without delay. We’ll be sure to pass on your thanks to him!
Jamie was very efficient
Jamie was very efficient, great service from him, thank you
June 6, 2025
Unprompted review
Reply from Frozen Brothers
Really appreciate you taking the time to share this! We're so pleased Jamie made a great impression and delivered the level of service we aim for.
Reply from Frozen Brothers
It's great to know you were also left with useful advice — we truly appreciate your kind words! Thanks, Jake.
Martin was amazing super helpful
Martin was amazing super helpful, very polite and very friendly! What an amazing guy to have on your engineer team!
June 5, 2025
Unprompted review
Reply from Frozen Brothers
Thank you so much for the kind words, Natasha! We'll be sure to pass along your praise. Feedback like this truly means a lot!
Reply from Frozen Brothers
Thanks for taking the time to let us know that you found our team member helpful and pleasant to deal with. We really appreciate you sharing your experience—it means a lot to us.
The engineer arrived
The engineer arrived, fitted new part, he said this should now start freezing and left. Machine did not start freezing very annoyed that the engineer never waited to make sure.
June 3, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback. This is certainly not the level of service we aim to provide.
We’ve looked into our records but unfortunately have not been able to locate your case. Please contact us at customerservices@frozenbrothers.com and quote reference #187774 so we can investigate this further and resolve the issue as quickly as possible.
Your satisfaction is important to us, and we would appreciate the opportunity to put things right.
Martin is a great engineer
Martin is a great engineer. Very friendly character and more importantly knows his job properly. He managed to fix a leak on my ice blast machine which other engineers couldn’t on the last handful of visits.
June 2, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for your kind words! We're glad Martin got the issue sorted. We'll make sure your feedback is shared, both with him and with the rest of the team, as a valuable point for training opportunities.
Up & Running & awesome service
Was kept informed of all process on the visit from it being logged to ETA of visit to actual time of visit , Jason talked me through the issue with the problem & how it's resolved & again up to date all follow ups
May 31, 2025
Unprompted review
Reply from Frozen Brothers
We’re really glad to hear you had such a smooth experience, Francis— from booking to resolution. It’s great to know Jason kept you fully informed and got everything back up and running for you.
We’ll make sure he sees your kind words!
What a difference with an engineer who knows his job
Finally after 8 months and various call-outs from the same engineer a new guy came out and sorted the issue straight away. Man needs a raise as finally we have problem sorted
May 30, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback, we’ll definitely pass your comments along to the team. We’re really sorry to hear that it took so long to get things properly resolved as this is unusual. We completely understand how frustrating that must have been, and we truly appreciate your patience throughout.
Should you need anything else down the line, our Customer Service team is just a call or message away and always ready to help quickly.
Fantastic service off Adam stay with us…
Fantastic service off Adam stay with us until we were happy the slush was working at its high standard customer friendly couldn’t do enough and cleaned all down after he had finished his work and super sexy
May 30, 2025
Unprompted review
Reply from Frozen Brothers
We're so pleased to hear Adam took such great care of you and made sure the Frozen Brothers machine was running at its best before calling it a day.
We’ll be sure to pass on your lovely (and cheeky!) comments! 😄
Incredible Flavours
I don't normally write reviews, but Frozen Brothers deserve a shout out for their incredible Tango Ice Blast. It's the reason I visit Vue Cinema. My absolute favourite is Raspberry & Cherry, but the new limited edition flavours never disappoint!
May 9, 2025
Unprompted review
Reply from Frozen Brothers
Carol, thanks for taking the time to write this, especially as someone who doesn't usually leave reviews. We're thrilled to hear you're such a fan of our Tango Ice Blast – the limited Mango edition is already getting a lot of love, sounds like you’re ahead of the game!
Tango Ice Blast at Vue
Visited Vue at Leeds and had Tango Ice Blast. It was so nice! Had to Blue and Red flavours and they were so nice. Went a treat with the film. Think I may be addicted!
May 26, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much, Pablo, for your lovely review. We're thrilled to hear you enjoyed your visit to Vue Leeds and that the Tango Ice Blasts hit the spot – blue and red is a classic combo! 🍓💙
Martin was great. His work was clean and tidy
Martin was great clean and tidy. Explained how to keep the machines maintained properly. Really helpful
May 21, 2025
Unprompted review
Reply from Frozen Brothers
Thank you Tony, for the great feedback! Keeping the machine clean is easy but essential for performance and longevity, so we’re glad he could guide you on that. If you ever need more tips or support, we’re always here to help!
John C 10stars
John was fantastic what a nice man if I could give him 10🌟 stars I would top man
May 21, 2025
Unprompted review
Reply from Frozen Brothers
We're thrilled to hear that John made such a great impression — he truly is a top man, and we’re lucky to have him. Your kind words mean the world to us. If we could give you 10 stars, Vikas, we would!
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