We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
253 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Martin was quick and efficient in…
Martin was quick and efficient in fixing our problem.
July 29, 2025
Unprompted review
Reply from Frozen Brothers
Quick fix, no hassle — love to hear it! Glad Martin got you sorted.
Very profesional
Very profesional, capable and that smile makes a good day for everyone.
July 29, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much, Gigi! That kind attitude and smile really can turn a day around — we’ll be sure to pass on your lovely feedback.
Reply from Frozen Brothers
Appreciate that, Moira! Always good when great service comes with a smile and some solid know-how. Thanks for shouting us out!
Best technician
Best technician. Finished the job quickly & good customer service
July 25, 2025
Unprompted review
Reply from Frozen Brothers
Great to hear everything was wrapped up quickly and professionally. Sounds like you were in good hands — thanks for sharing!
Great service from our usual engineer
Great service from our usual engineer, Martin!!!!
Hill Top Stores
July 24, 2025
Unprompted review
Reply from Frozen Brothers
Really appreciate you taking the time to share this, Yasmin. It’s great to know Martin continues to bring reliable support — we’re glad he’s someone you can trust to get things sorted each time!
Reply from Frozen Brothers
Really appreciate you saying that — great to know everything was handled smoothly and professionally!
Speedy service and fix to leaks
John clearly cares about his work and makes sure it's completed to the highest standard. Done a fantastic job today
July 16, 2025
Unprompted review
Reply from Frozen Brothers
Love hearing this — sounds like John really delivered today. We’ll make sure he knows his hard work didn’t go unnoticed!
Very Good Service
Very good service, and called in advance of his visit
July 16, 2025
Unprompted review
Reply from Frozen Brothers
Great to hear — always good to give a heads-up!
Engineer was quick to fix the site…
Engineer was quick to fix the site issue, Within 5 minutes we were back on sale after awaiting 8 days for an engineer to attend
July 15, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for your feedback! We're glad our engineer was able to fix the issue quickly and get you back on sale. While we usually aim to complete the service faster, sometimes during peak seasons or due to site locations, it can take a little longer. We really appreciate your patience and are always here to help.
martin was very professional and fast…
martin was very professional and fast and knew exactly what he was talking about.
he was polite and courteous and didn't give any problems to anyone. he fixed the machine and checked it all. what a decent lad.
July 14, 2025
Unprompted review
Reply from Frozen Brothers
Really appreciate you taking the time to share this. Sounds like Martin did a great job all round — quick, polite, and knew exactly what he was doing. We’re lucky to have him on the team, and glad he got everything sorted for you!
Our experience with Frozen Brothers
Our experience ordering from Frozen Brothers has been nothing short of a nightmare. We've attempted to place a large stock order four separate times, and each time it was cancelled simply because we weren’t logged into the email associated with the account. Not only was there no communication or warning about this policy, but they also held onto our funds for two weeks after each failed attempt.
Unfortunately, they appear to be the sole stockist for certain products, which seems to have led to a lack of accountability and very poor customer service. Their systems and ordering process are deeply flawed, and getting a response from anyone is next to impossible.
If you have other options, we highly recommend avoiding them. However, due to their monopoly on these items, many businesses have no choice but to deal with them. Overall, it’s been an incredibly disappointing and costly experience.
July 10, 2025
Unprompted review
Reply from Frozen Brothers
We wanted to get back to you, with some updates! Thanks to insights like yours, we’ve now updated our notification process so that, moving forward, a member of our team will call you directly if this situation arises again. This way, we can ensure you’re always informed and supported.
In the meantime, if you still need assistance, please don’t hesitate to contact us at customerservices@frozenbrothers.com, quoting your reference #195280, so we can support you further. Thanks!
Paul is absolutely brilliant
Paul is absolutely brilliant, his partner engineer was delayed and he went above and beyond to ensure we were not inconvenienced in any way and the job was still completed to a high standard.
July 7, 2025
Unprompted review
Reply from Frozen Brothers
Thank you so much for your kind words! We're delighted to hear that Paul went above and beyond to make sure everything was completed smoothly, despite the delay. Providing high-quality service without disruption is exactly what we aim for — thanks for your trust in us!
Martin came to Hollywood Bowl to fix…
Martin came to Hollywood Bowl to fix our tango ice blast. He communicated from start to finish about the issues with the machine. He was friendly and professional and I was really impressed with the service provided.
July 7, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for sharing your experience, Fiona! It’s great to know the visit left a strong impression — we’ll be sure to pass that on to him.
Very professional and knowledgeable
Very professional and knowledgeable.
5*
July 7, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for the 5 stars and for choosing us! We're glad our team could deliver the expertise and professionalism you expected.
Ash is a top notch engineer for the…
Ash is a top notch engineer for the company hes an asset to them
July 3, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much for the kind words — we’re proud of the service we provide, and it means a lot to have your support!
Excellent communication and service
Excellent communication and service. A credit to the company
June 30, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for the kind words about our communication and service! We're committed to continuing to deliver the level of service you can rely on.
Friendly technician Martin
Martin is a reoccurring technician and is always very friendly, timely and knowledgable. He is always happy to explain and help prevent future problems with our machines.
June 27, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for the lovely feedback! We're proud to have team members like Martin who embody our commitment to friendly, knowledgeable, and proactive service. It’s great to hear he consistently provides the support and advice needed to keep your machines running smoothly. We'll be sure to share your comments with him — it means a lot to us as a company.
Quick & Painless
Helpful, friendly and got the problem resolved . Check everything worked before leaving.
June 26, 2025
Unprompted review
Reply from Frozen Brothers
It's great to hear that the issue was sorted and everything was double-checked before the visit wrapped up. Providing a thorough and friendly service is always our goal. Thanks for taking the time to leave your review, Louise!
Quick reaction times and friendly staff
Quick reaction times and friendly staff
June 26, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much for your feedback! We're really glad to hear you experienced quick response times and found our team friendly. That’s exactly what we aim for!
we rang frozen brothers on Monday a…
we rang frozen brothers on Monday a technician arrived Wednesday morning. We wanted a service, which was done swiftly and now the machine looks brand new. Speaking to the technician he was more than happy to help with anything
June 25, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for the lovely feedback! We're so pleased we could get a technician out to you quickly and that the service met your expectations. It's great to hear the machine is looking brand new again!
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