We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
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Review summary
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Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
253 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service provided
Excellent service provided. The engineer was punctual, knowledgeable, and efficient, ensuring everything was completed to a high standard. Highly professional throughout.
September 6, 2025
Unprompted review
Reply from Frozen Brothers
Thank you, Ash, for taking the time to share such wonderful feedback! We’re delighted to hear the engineer provided a punctual, knowledgeable, and professional service. Always happy to be here whenever you need us.
Great Service
Arrived on date given. Fixed the machine and give advice on correctly placing the syrup boxes into the machine. Thank you Mark D
September 3, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for sharing your feedback, Sharon! Great to hear the appointment date was kept as promised and that Mark not only fixed the machine but also gave you useful advice for the future.
Always to pleaser to see martin,very…
Always to pleaser to see martin,very helpfull and fraindly
August 28, 2025
Unprompted review
Reply from Frozen Brothers
Really glad to hear Martin left such a positive impression. He’ll be pleased to know his friendly approach is appreciated!
Done a great job fixing the new machine…
Done a great job fixing the new machine and explained everything detail and cleared all the doubts and question that was asked .
Thank you
August 28, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for the lovely feedback, Jay! Great to hear the machine is up and running smoothly and that everything was explained clearly — we’ll be sure to pass this on.
Great guy and very polite.
August 27, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for your comment! We’re really pleased to hear the visit was handled with such politeness and care.
Reply from Frozen Brothers
Thanks for taking the time to share your feedback! Glad the CO₂ issue got sorted and that you had an helpful experience with our engineer.
Reply from Frozen Brothers
Thanks for sharing! Always great to hear our engineers leave a friendly impression.
Reply from Frozen Brothers
Thanks for your feedback! Glad to hear the service was excellent. While we usually aim to respond faster, sometimes during busy periods or depending on the site location, it can take a little longer. We really appreciate your patience.
HE DONE GREAT JOB .HE FIX ALL ISSUE
HE DONE GREAT JOB .HE FIX ALL ISSUE . VERY GOOD
August 21, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for the feedback, Naga! Great to hear the job was done well and all issues were fixed — we’ll make sure the team knows your kind words.
Reply from Frozen Brothers
Glad to hear it’s all sorted — thanks for letting us know!
Great service
Great service, friendly engineer. Machine is on its last legs though unfortunately
August 18, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for your feedback! Great to hear the service went well, even if the machine is showing its age. If you’d like us to take a closer look, please reach out to our team at customerservices@frozenbrothers.com
with your case number #202127 so we can review it and see how we can help!
Excellent Service
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGHLY RECOMMENDED
August 14, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for such brilliant feedback! Great to hear Martin got everything running smoothly and left such a positive impression — we’ll be sure to share your recommendation with him.
Great job by the installation team…
Great job by the installation team really knew his job. Well done that man.
August 12, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for the feedback, Sam. Sounds like the installation team really delivered — we’ll make sure the praise gets to the right person.
Reply from Frozen Brothers
Thanks for the kind words! Always happy to hear our engineers are delivering great service.
Reply from Frozen Brothers
Quick, friendly service is exactly what we aim for — glad we could help!
great service again
great service again, always a pleasure to have John here, hes talkative but in a professional manner, he explains what he is doing while here and gives tips and advice
August 6, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for the lovely feedback! Always great to hear John’s visits are both helpful and enjoyable — sounds like the perfect mix of professional and personable. We'll be sure to pass this on!
Martin was a pleasure to have in store
Martin was a pleasure to have in store, well mannered polite and easy to talk to.Very knowledgeable about his field of work fixed an ongoing issue. Top bloke 👍🏼 Lewis One stop Ernesford grange
August 5, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much, Lewis! Really glad to hear Martin was such a positive presence in store and got that ongoing issue sorted. We’ll make sure your feedback reaches him — much appreciated from all of us at Frozen Brothers!
Easy install
Easy install, good communication via emails and friendly engineer at The Priory, Wellingborough
August 4, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for taking the time to share your feedback — we really appreciate it! We've been working hard to improve our communication, so it's great to hear that's coming through.
Thank You Martin!
Martin was great! Came in here at The York Dungeon, got straight to work on fixing our machine. He offered great advice on how to maintain the machine and keep the slush product at the correct level. Professional and very quick at his job.
August 1, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much for the detailed feedback! Great to hear Martin got you sorted quickly and shared some helpful tips along the way — we’ll make sure he sees your kind words. Always a pleasure to support The York Dungeon!
Went above and beyond
Went above and beyond. Gave clear information and was accommodating and helpful.
July 31, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for sharing, Grant! Great to hear the extra effort didn’t go unnoticed.
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