We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
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Review summary
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Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
253 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Frozen Brothers
You're very welcome! We're always happy to help—glad we could respond quickly.
Morrisons Daily
got to Morrisons daily Whitehills in a timely manner, really nice and friendly, knew exactly what he was doing, completed service quickly and efficiently - Martin P
October 8, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much, Martin! Providing exceptional service through our skilled and friendly technicians is one of our biggest strengths—glad to hear everything went smoothly at Morrisons Whitehills!
John was very helpful as always when…
John was very helpful as always when called out
October 8, 2025
Unprompted review
Reply from Frozen Brothers
John’s always happy to help—great to hear he delivered again!
Reply from Frozen Brothers
Thanks for the feedback — always great to know our service met expectations.
Reply from Frozen Brothers
Thanks for your feedback! Great to hear John was so helpful — we’ll be sure to share your feedback with him.
Very Friendly & Helpful
Review for John A.
Very friendly to all staff members he encountered, gave the time of day to explain why he was visiting here in a friendly way, explain what they had done to both machines afterwards. He even took the time before he left to take myself through something I wasn't sure about, and ordered us new filters that we much need. 5 star service all round. Thank you
October 2, 2025
Unprompted review
Reply from Frozen Brothers
We’re truly grateful to have you as a customer, and we can’t thank you enough for sharing such a thoughtful review. Feedback like this is incredibly valuable to us and to our service technicians — it really means a lot.
We’ll make sure to pass this on to John — he’ll be delighted to see how much his work is being recognised and valued by his customers.
Reply from Frozen Brothers
Great to hear everything has been fixed perfectly — thanks for taking the time to share with us!
VERY HAPPY......
September 26, 2025
Unprompted review
Reply from Frozen Brothers
We’re so happy to hear that, Leon — if you’re happy, we’re happy!
Reply from Frozen Brothers
Always a pleasure to hear your service experience was a good one again — thanks for sharing!
Reply from Frozen Brothers
Thanks for taking the time to share about your experience, Alex. It's nice to hear about our technicians who leave a positive impression with their politeness and professionalism.
Great engineer
Great engineer, best one we have had out. Told us some good information about the machine for the future
September 24, 2025
Unprompted review
Reply from Frozen Brothers
Always great when our engineer not only fixes the issue but also shares useful tips for the future. If you’re happy to share their name, we’d love to celebrate their efforts — recognising our team is something we really value.
Jhon is the guy he helped us a lot
Jhon is the guy he helped us a lot
September 24, 2025
Unprompted review
Reply from Frozen Brothers
John made a real difference — thanks for sharing!
Martin was very efficient and promt
September 22, 2025
Unprompted review
Reply from Frozen Brothers
Appreciate the feedback, Nikesh! Great to know Martin handled everything so promptly and efficiently.
i wish your sales team new as much as the engineer who came out
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far
i have more contact with you asking how my experiences have been, which has been rubbish
September 19, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for taking the time to share your feedback, Ian. We’re pleased to hear the visit went smoothly.
That being said, we're sorry to hear that you were not satisfied with the service received prior to this visit. We can see that the case has now been resolved, after clarifying the subscription arrangement. We can also see that you received the POS requested, but please, don't hesitate to get back to us if you still require any further assistance!
Very helpful and friendly and polite!
September 18, 2025
Unprompted review
Reply from Frozen Brothers
Great to know the visit left such a positive impression — helpful, friendly, and polite is exactly what we aim for!
Great service
The Frozen Bros booking in service is very easy. They keep you informed when the engineer will come. The engineer who came was very helpful, knowledgeable and fixed all the problems swiftly.
September 17, 2025
Unprompted review
Reply from Frozen Brothers
We’re so pleased to hear this, Mr Patel! It’s great to know our updated communication process has made things easier for you — that was a big focus for us this year, and it’s wonderful to see it making a difference. Delighted the engineer could also get everything sorted swiftly for you.
Wow wonderful service from Peter.
Wow wonderful service from Peter.
September 17, 2025
Unprompted review
Reply from Frozen Brothers
Fantastic to hear Peter made such a great impression — we’ll be sure to share your kind words with him! Thank you, Tara, for taking the time to share this with us.
Great guys
Chris & Martin did our install. Very helpful and friendly. Answered all the questions we had
September 12, 2025
Unprompted review
Reply from Frozen Brothers
Sounds like Chris and Martin made the install nice and easy while making sure you had all the info you needed. Really glad the team could help!
Kevin is absolutely amazing
Kevin is absolutely amazing. He does the job quickly and knows what he is doing.
September 11, 2025
Unprompted review
Reply from Frozen Brothers
Great to hear, thanks for sharing! Kevin will be pleased to know his quick work and expertise made such a positive impression.
Ash is great
Ash is great, very helpful, always does a great job. Shame the machine is a lost cause unfortunately
September 9, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for sharing your feedback, Kelly! Really glad to hear Ash continues to give such great support. Sorry to hear about the machine though — if you’d like to discuss options, our Customer Services team would be happy to help. We've created a case for you, so you can contact them quoting your reference #204564.
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