Ordered livefood from them 8 days ago. Food did not arrive. No communication from them. Phone continually has message "you cannot be connected". I emailed them and still no response. Luckily I paid th... See more
Company replied
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Ordered livefood from them 8 days ago. Food did not arrive. No communication from them. Phone continually has message "you cannot be connected". I emailed them and still no response. Luckily I paid th... See more
Company replied
Ordered last week, nothing sent out, emailed no answer. Website has been shut down for days telephone number disconnected, connected PayPal and opened a dispute. Disgraceful
Company replied
Very very slow delivery for £9 postage fee. Ordered Saturday morning received Friday afternoon. Quality of the frozen food is the same as anywhere else so not worth the £9 which actually made i... See more
Company replied
Products arrived, and mice seem fine. On delivery however, picked website for the fast next day delivery advertised. However although I received confirmation email stamped at 16.30 on Thursday, I... See more
Frozenreptile.co.uk is now owned by Livefoods By Post Ltd and reviews from 15/10/18 will be reflective of our service. *** - The original company ceased trading on the 15/10/18 and The domains have been sold - ***
76 Fairlee Road, PO30 2EL, United Kingdom
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Disappointed with slow delivery on latest order!!!

Reply from Frozen Reptile
hi i recently put in a very large order with frozen reptile, chose my despatch date 4/ 11/13, turned up 8/11/13 been in for 3 days afraid to move ruined my holiday, after a few emails to dan it finally got sorted, the quality of food excellent, delivery company brilliant kept me well informed , i may order again but they will have to inform me when they have dispatched

Reply from Frozen Reptile
Reliable service, great text service to give you that hour delivery slot
tried a few frozen reptile sites this has by far been the most efficient & the most reasonably priced. will carry on using them hopefully they will continue to provide the good service that l received.
This is only the second time I have used Frozen reptile, and I really cannot complain! So far I believe I'll be a loyal customer :)
Really fast delivery good information givern well use them again
It was very easy to order and delivered on time, but as it was delivered to a company for use in the Science labs, we could have done with some stickers on the package to identify it was frozen goods. It sat in the post room for a couple of hours as nobody knew what it was and there were no signs from where it had been posted from.
Great quality delivered when said and lots of yummy things for you snakes
placed second order and delivered faster then the first...
This is the first time I have had frozen rodents delivered, so was unsure what to expect. I chose frozen reptile on recommendation of others and was not disappointed. The order arrived at the stated time, still completely frozen and each size product in easy to use labeled bags. I will definitely use them again.
Firstly i have sent an email. And my partner sent a msg on facebook. Our order was sent a day late because the delivery driver tried the wrong house. As a result by the time we got it, it was fully defrosted and had to go in the bin as i wouldnt refreeze, we was going to make it a monthly order but am not to happy that the money we spent was wasted.
Have used frozen reptile for the last year after looking for a decent supplier of rats and after the first order I received I knew I would be ordering again. The rats are always clean and correct size great product and service well reccomended !
This is a great service and recommend it to all who loves reptiles.
Ordering process = simple .. delivery time = perfect .. sizes of rats etc as described (nothing worse than expecting a certain size and getting half the size when it arrives) .. everything still frozen when unpacked. Overall = great!
This ordering process for this company is very easy. Love the fact you can choose your delivery date. Received text message updates on where my parcel was and on delivery date for a text with the hot spot for delivery which was very helpful. The mice I ordered were good quality and size. Very pleased and have and will continue to recommend to others
I ordered frozen mice on a mon and it was at my door by midday on the tues. amazing service.
No problems encountered, delivery very speedy and on time. Wide selection and excellent value.
would reccomend this supplier to anyone good service arrived promptly well pacelled and good quality.Regards Rob
Top marks for the quality of the frozen mice.
Very speedy service.
Great communication when I had to contact them over the possibility I may have to miss delivery due to work commitments.
A convenient date was sorted.
I will use for all my pets needs and will have no second thought about recommending to everyone
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