Frozen Reptile Reviews 

367
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Ordered livefood from them 8 days ago. Food did not arrive. No communication from them. Phone continually has message "you cannot be connected". I emailed them and still no response. Luckily I paid th... See more

Company replied

Rated 1 out of 5 stars

Ordered last week, nothing sent out, emailed no answer. Website has been shut down for days telephone number disconnected, connected PayPal and opened a dispute. Disgraceful

Company replied

Rated 3 out of 5 stars

Very very slow delivery for £9 postage fee. Ordered Saturday morning received Friday afternoon. Quality of the frozen food is the same as anywhere else so not worth the £9 which actually made i... See more

Company replied

Rated 3 out of 5 stars

Products arrived, and mice seem fine. On delivery however, picked website for the fast next day delivery advertised. However although I received confirmation email stamped at 16.30 on Thursday, I... See more

Company details

  1. Pet Store

Information provided by various external sources

Frozenreptile.co.uk is now owned by Livefoods By Post Ltd and reviews from 15/10/18 will be reflective of our service. *** - The original company ceased trading on the 15/10/18 and The domains have been sold - ***


Contact info

2.4

Poor

TrustScore 2.5 out of 5

367 reviews

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2.4

All reviews

(367)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

Usually good with order delivered as stated on order, but last order very slow delivery

Disappointed with slow delivery on latest order!!!

November 9, 2013
Unprompted review
Frozen Reptile logo

Reply from Frozen Reptile

Hey,

Apologies about this, occassionally we are hit by stock shortages, and this week we were left with a small dry ice shortage due to a manufacturing error with our dry ice supplier. Please pop me an email to dan@frozenreptile.co.uk and I'll send you a coupon for money off your next order!

Sorry about that, these things are rare but do happen.

Thanks
Dan

Rated 3 out of 5 stars

dispatch date not sent

hi i recently put in a very large order with frozen reptile, chose my despatch date 4/ 11/13, turned up 8/11/13 been in for 3 days afraid to move ruined my holiday, after a few emails to dan it finally got sorted, the quality of food excellent, delivery company brilliant kept me well informed , i may order again but they will have to inform me when they have dispatched

November 9, 2013
Unprompted review
Frozen Reptile logo

Reply from Frozen Reptile

Hey,

Apologies about this, whilst most orders go out perfectly occassionally we are hit by stock orders, and in this case a small dry ice shortage that was out of our control (it was a supply problem). Please send an email to dan@frozenreptile.co.uk for some money off your next order as means of an apology and a peace offering :)

Regards
Dan

Rated 5 out of 5 stars

reptile retail at its best!!

tried a few frozen reptile sites this has by far been the most efficient & the most reasonably priced. will carry on using them hopefully they will continue to provide the good service that l received.

November 8, 2013
Unprompted review
Rated 4 out of 5 stars

Good delivery and easy websire

It was very easy to order and delivered on time, but as it was delivered to a company for use in the Science labs, we could have done with some stickers on the package to identify it was frozen goods. It sat in the post room for a couple of hours as nobody knew what it was and there were no signs from where it had been posted from.

November 6, 2013
Unprompted review
Rated 4 out of 5 stars

great quality

Great quality delivered when said and lots of yummy things for you snakes

November 6, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service from beginning to end

This is the first time I have had frozen rodents delivered, so was unsure what to expect. I chose frozen reptile on recommendation of others and was not disappointed. The order arrived at the stated time, still completely frozen and each size product in easy to use labeled bags. I will definitely use them again.

November 4, 2013
Unprompted review
Rated 1 out of 5 stars

not a happy customer

Firstly i have sent an email. And my partner sent a msg on facebook. Our order was sent a day late because the delivery driver tried the wrong house. As a result by the time we got it, it was fully defrosted and had to go in the bin as i wouldnt refreeze, we was going to make it a monthly order but am not to happy that the money we spent was wasted.

November 4, 2013
Unprompted review
Rated 5 out of 5 stars

Quality product and service

Have used frozen reptile for the last year after looking for a decent supplier of rats and after the first order I received I knew I would be ordering again. The rats are always clean and correct size great product and service well reccomended !

November 4, 2013
Unprompted review
Rated 5 out of 5 stars

How frozen food should be done

Ordering process = simple .. delivery time = perfect .. sizes of rats etc as described (nothing worse than expecting a certain size and getting half the size when it arrives) .. everything still frozen when unpacked. Overall = great!

November 2, 2013
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This ordering process for this company is very easy. Love the fact you can choose your delivery date. Received text message updates on where my parcel was and on delivery date for a text with the hot spot for delivery which was very helpful. The mice I ordered were good quality and size. Very pleased and have and will continue to recommend to others

November 2, 2013
Unprompted review
Rated 4 out of 5 stars

brilliant service

I ordered frozen mice on a mon and it was at my door by midday on the tues. amazing service.

November 2, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic quality and service

Top marks for the quality of the frozen mice.
Very speedy service.
Great communication when I had to contact them over the possibility I may have to miss delivery due to work commitments.
A convenient date was sorted.
I will use for all my pets needs and will have no second thought about recommending to everyone

October 31, 2013
Unprompted review

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