FUDGE & SONS Reviews 300

Able to speak to a 'real' person on the phone and a very fast service

Helpful on the phone, very prompt delivery, excellent seller

Excellent company, easy to use the website and order goods which you can track so you know when your getting it. Good value too!!

Ordered the scooter for my son on Sunday and it was delivered on Tuesday. We haven't opened it yet as his birthday is next month but it was a good price and very quick delivery

Very good!
With fast delivery
Without any defect

Graceful items,
Exactly as descrived,fast shipping,The Greatest seller,Thanks!

To my surprise my order arrived the following day, very pleased with the service

The purchase, online experience and staff were all 5 stars, as was the customer service. Only given it 4 because the bike had a couple of scratches on the frame.

I cannot praise the staff and manager Mark in the Harrow Road branch enough. Nothing is too much trouble we bought two new tyres 10 days ago only to get them home and find there was not enough clearance in the forks for the wheels to fit (our fault as we didn't take the frame with us). We returned 7 days later, Saturday, at our first available opportunity to find the correct tyres had to be ordered and would be in today, Tuesday. We left the bike at the store and today were able to collect one bike with two tyres fitted and ready to go, I now have one very happy husband 😁 Helpful, knowledgeable and friendly staff I would recommend this store to anyone 😁

I ordered a pair of alloy guards from fudges but the accidentally sent me two rears and no front. They told me to post them back and they would refund me the postage and and send me a new set out. When I got to the post office I was told the postage would be £11.99, I rang fudges to make sure this was fine and I was told yes. As I paid by paypal I raised an issue with them in case anything went wrong and so I could log the return.

They then said they will only give me £5 back for postage (even though I was charged £8 when I placed the order) and will not send the mudguards until I close the paypal close the paypal case. I rang up and asked to speak to the manager and was told I would be called back. This hasn't happened but they have refunded my return postage. I can only assume my mudguards are in the post.

I understand mistakes happen and it should have been easy to sort out. Never heard one sorry.

EDIT: To reply to your response, I did pay but it was in holding by paypal as I had to make a return due to you mistake. I was the one out of pocket for two weeks. You said you would send them until I told you I wouldn't lift the paypal hold as it was my only protection, then I was informed you have no stock.

Clear and reliable information. Seller are friendly and helpful.

I live in New Zealand. I couldn't get this helmet from any other website delivered here. Fudges online had what I wanted and got it here within the week. Absolutely brilliant service. Highly recommended.

Ordered on Monday and the bicycle arrived on Friday in Germany. Perfect!

This is the second bike I've bought from Fudges - the first (a few years ago) went brilliantly but this second one arrived cosmetically damaged.

Had to chase the order as the email response to my web order was unclear. Item took a while to arrive as it was despatched later than I'd hoped given I paid for Express Delivery. Price was very high too but I could not find UK stock anywhere else for this particular model / frame size. When product arrived it had been well assembled and checked so fair play on that front but the packaging was damaged, thankfully without consequences to the contents. Got the same bike in a different frame size for £160 less from another dealer.

Delivery of my bike parts was swift and easy. Price for the parts was good. Cost of delivery options to the continent (Netherlands) were okay for the quick service provided (just a few days), but I would have liked to see a cheaper, somewhat slower option too. Also, somehow the (default) budget delivery option was more expensive than the standard one. But the bottom line is: Fudges Cycles had parts that others couldn't easily provide and they easily did. Thanks for that!

Clear confirmation of what I needed over the phone, fast delivery, expert packing and great product. Thanks

After some minor confusion , both bikes , one a Montague Paratrooper and the second a Paratrooper Express arrived quickly and well packed , ready to use.

The best thing was that seemingly , only Fudges could obtain supply of these products when no one else in the UK could! ( They are the only heavy duty folding mountain bikes that seem to be made anywhere... )

Smooth easy transaction. Tracking facility for delivery, so you always know what's going on.