Funeral Guide logo
Visit website

Funeral Guide Reviews 472

•
TrustScore 5 out of 5

4.8

Funeral Director
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, caring nature, and professionalism, making difficult times more manageable. People found the service exceptional, highlighting its efficiency and the ease of the overall experience, especially regarding funeral arrangements and support. The website is frequently described as easy to use and navigate, offering valuable features like leaving messages, lighting candles, and finding funeral details. However, some people mentioned occasional difficulties with the website's usability, finding it tricky or cumbersome at times. A few customers also noted issues with the JustGiving donation process, specifically the automatic addition of a fee and the difficulty in adjusting it, or problems with donor names being displayed publicly despite opting for anonymity.

What people talk about most

User experience

People report positive experiences with the user experience. Many customers found the website very easy and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its helpfulness and efficiency during... See more

Website

Customers had positive experiences with the website, finding it very simple to navigate and easy to use. Many... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, empathy, and... See more

Product

Consumers find the product to be brilliant and appreciate its features. Many reviewers highlight the ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

W.E.Pinder son family funeral home since 1914 very helpful caring giving support John family staff all brilliant 🤩 🤩👏👏 memories for mothers 💕🌹day fathers 💙😍day Easter Christmas light cand... See more

Rated 5 out of 5 stars

G.Brooke are truly family mr Brooke who found the family business was an hardworking honest diligent mindful man and he's instilled that ethos in the business the staff are understanding caring and m... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Rated 5 out of 5 stars

Fantastic site it is so nice to be able to leave those left behind a message, and light a candle for the person who has passed. Also to leave a donation to, read about them and find out about the f... See more

Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site

Contact info

4.8

Excellent

TrustScore 5 out of 5

472 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fit for a Legend

A very professional and respectful funeral.
Appropriate support and kindness shown to Rita and the family.
A beautiful service co-ordinated by Esther.
Drivers were so respectful and showed empathy to all.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Comforting

At such a sad time, a lady I had the greatest admiration for passed away. She was not in my circle of friends but nevertheless I regarded her as one. I'm glad I found the funeral guide on Google as I would never have known how to pay my respects to her or information regarding the funeral. I found the page very respectful, the comments from many people must be a comfort to her loved ones, knowing she was so loved. I shall miss you lovely lady. The last time we met we talked about life is too short. It's an empty one right now.

March 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look