Furn-On Reviews 

Read the one star review before ordering, the customer service is terrible ,I was left without money and the item ordered, they lie in the answer that they give on trustpilot. I don’t think I ever encountered worse customer support than with Tony from this company.

Ordered late evening but still despatched following day. Keep informed from start to finish and arrived in good condition.

Very happy with my table - quick delivery

An excellent company to deal with. All instructions were followed for delivery. The parcel was in two separate pieces and when I advised I only received one parcel Furn-on went out of their way to ensure delivery of the second parcel. They were an excellent company to deal with. I was updated with emails and they followed up as promised. The wardrobe is very good quality and very good value for money. I would definitely use Furn-On again. Thank you so much

Great product at a very good price .Item was exactly as advertised really pleased with all round service.

The delivery of our flat pack wardrobe went very well, everything arriving intact.In fact, extremely well packed in the factory.

Great delivery guys as well.

It is now up and I am delighted with it. I was pleasantly surprised at the high. quality and general sturdiness of the item given the price ....excellent value for money.

I shall be back .

I like this seller. Prices are very competitive compared to other outlets for the exact same goods. Tony is very helpful and good to deal with.
The only criticism is that the bed ( which came direct from wholesaler) is supposed to be brown and it is more like black. A very bitter dark chocolate colour. Think this could be noted on the description, otherwise all good

Absolutely beautiful sofas would definitely recommend furn-on to anyone delivered very quickly and driver was an absolute pleasure very helpful and polite would definitely buy from them again

Easy to order, great communication and delivery as promised

Was a bit sceptical at first as never heard of them, however, they were brilliant. Great communication and even managed to get a quicker delivery. Will definitely pass on to friends and family for future purchases.

Easy to order on line and delivered when promised.

The packaging was pretty good, the boxes were slightly damaged externally which was due to courtiers/transit but contents inside were very well protected. 5* for that. The wardrobe itself was exactly as expected and looks lovely in place. It’s not the most expensive so is not expected to last the 25+ years my last one did but we’ll see. Will buy from furn on again I'm sure. Andrew

Fine for the money dose what we need it to do. Just not very well made
Don’t like that there’s gaps round the drawer fronts.

100% happy customer here! I was very dubious about ordering from this company as I’d never heard it before and they had the same chest of drawers that I wanted for £100 less than other websites. I bit the bullet and I couldn’t be happier. The deliver driver was an absolute gentleman. The chest of drawers is of really good quality, with really easy to follow instructions and all the pieces fitted in perfectly. Thank you for making me a happy girl!

Delivered on time and prompt. The communication was really good. Emails providing details what will happen and if needed, how to get help. The item was put up, all pieces there, no damage. Looks great. Thank you

Overall the product was good. However, one side panel of the wardrobe was very warped. I didn't notice until I'd started building, so kept on going. In the end, the warp didn't stop it working. However, the back panel sticks out where the side panel curves inward and getting the drawers and door to fit that side was harder to do. Shame about this as it's a substantial wardrobe, besides the issues caused. Maybe you need to check quality better or check how products are stored. I'd advise customers to check carefully before starting build - unlike me!

In reply to your reply - that's v kind but if I were to take the wardrobe apart to put in the replacement it would tear the joints etc to bits. I appreciate you would have replaced the part at an earlier stage but it's just too late now. Thanks all the same. Not all companies even try to help. 👍

My wardrobe was delivered when I was told it would be. Product was in excellent condition. I have now purchased something else from the company. Definitely will use them again.

Received wardrobe end of October and had issues from the start of assembly. The door hinges are too big to fix to the edge of the cupboard. They have 3 screw holes, unfortunately the 3rd hole cannot be used because it hangs over the edge so there is nothing to fix/screw it to. The overhanging hinge is a health and safety issue as you can scratch/cut yourself on the sharp edges and also damage your clothes. There are 6 hinges in total. Furthermore the hinges do not take the countersunk screws which stand proud on the hinges and stop the doors from closing. I had to counter sink all of the hinges to make a better fit. The plastic brackets holding the internal rail have both broken so I had to replace with stronger metal ones. One of the doors was warped and does not close fully. There is no support under the wardrobe base. If you accidentally stood on it or put any weight on it, it would give way quite easily. There is a no return policy if you have started to assemble it. Unfortunately you only become aware of issues when you assemble. (I had raised the hinge issue with Furn-On.) Very disappointed with the quality of the materials used and the fixtures and fittings. The wardrobe looks better in a photo than in reality. This is my first time using Furn-On and it will be my last.
I have only had 1 set of assembly instructions, which was adequate, and for some reason a second set of fittings the same as the first. To say "the issue was solvable once given the correct assembly instructions" is incorrect and not true. The assembly instructions were never an issue to me which is supported by the e mails between us. The fixture and fittings were the problem. Rather this seemed to be an issue between Furn-On and its supplier. Furn-On didn't seem to understand what my issues were possibly because they don't manufacture these wardrobes. Furn-On's response does not mention the ill fitting hinges (and screws) nor the sharp edges at the back of the hinges. The rail brackets broke in December and as the whole of November was taken up with the hinges I didn't want to spend another month discussing these. It became evident through use that the unsupported base was a weakness and again this was not mentioned in Furn-On's response. Similarly the warped door. On a positive the lady I communicated with was as helpful as she could be.