The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... See more
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Review summary
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Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
Company replied
Delivery was on time. Only one man who found the parcels very heavy. He did manage to do it alone.
Company replied
Easy to order and great customer service, nice products and fast delivery, communication was also great.
Company replied
Company details
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2K reviews
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Replied to 100% of negative reviews
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Farnham recliner sofa and…
Received Farnham recliner sofa and chair but very disappointed with the look of the 'leather' I think it looks very plastic ! and not like it looks in the photo and the colour looks like a dull dark brown. I had seen this named product in a store and it looks nothing like it ?
Also the one side of the sofa makes a scratching noise when it is being reclined to close
This review is a bit late as I've been ill for over 2 weeks.
April 14, 2024
Unprompted review
Reply from Furn-On
Hi Jan,
We are sorry to hear that you are disappointed with your Sofa and Armchair delivered. Generally the feedback on your item is very positive regarding the leather air upholstery in terms of the appearance, quality and longevity.
We have reviewed the images of your furniture taken by the delivery company and compared against the website images of the product and can see that the colouring does appear to be consistent across this. As we do not have a physical store, we cannot comment on other sofas you have viewed with a third party company.
In terms of the sofa making a noise when reclining if you would to contact us directly and we can look to assist you further with this.
Furn-On Customer Services
Reply from Furn-On
Hi Russell,
Thank you for your 5 star review and letting us know we offered you great value for money.
Furn-On Customer Services
Reply from Furn-On
Hi Vanessa,
Thank you for your review and sharing that you received excellent service on your recent order from us.
Furn-On Customer Services.
Excellent!
Excellent service. Delivery date was spot on and delivery driver was lovely. Furniture beautiful and very reasonably priced. Delivery free to Aberdeen which isn’t always the case. Will definitely use this company again.
March 14, 2024
Reply from Furn-On
Hi John,
Its wonderful to hear that you received excellent service from us and that we offered you great value for money.
We are delighted that our free delivery service included your location and that delivery was made to you within the advertised lead time.
We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Reply from Furn-On
Hi Ronald,
Thank you for taking the time to leave a review, its wonderful to hear that our Customer Service team were so helpful with your order and that the delivery was seamless.
Furn-On Customer Services.
Very pleased with my new glass coffee…
Very pleased with my new glass coffee table,looks really nice.Very impressed with the delivery how quick it arrived and easy to put together. Thank you
March 15, 2024
Reply from Furn-On
Hi James,
Thank you for your 5 star review. its great to hear that your new Glass Coffee Table looks great now that its set up in your home and that delivery was made to you as expected.
Furn-On Customer Services.
EXCELLENT SERVICE,GREAT PRICES,TOP…
EXCELLENT SERVICE,GREAT PRICES,TOP QUALITY SINTERED STONE TABLE,ARRIVED WELL PACKAGED,WOULD RECOMEND TO ANYONE.
March 14, 2024
Reply from Furn-On
Hi Ross,
Thank you for sharing your experience of purchasing through ourselves. Its great to hear that you received excellent service and that you are so happy with your new table.
We are also delighted to hear that you would recommend us to others.
Furn-On Customer Services
Lovely product
Lovely product. Great communication. Would definitely order from them again.
March 14, 2024
Reply from Furn-On
Hi Fiona,
Thank you for your review and sharing that you received great communication from us on your recent order.
We look forward to you shopping with us again in the future.
Furn-On Customer Services
Highly Recommend
Chair is fantastic and exactly as described. Delivery was bang on the timeline given when ordered. Great value for money and would definitely recommend and buy from again
March 13, 2024
Reply from Furn-On
Hi,
Its wonderful to hear that you have found your new chair to be of such fantastic quality and offered excellent value for money.
We are pleased that delivery was made to you as expected and thank you for your recommendation.
Furn-On Customer Services
Good quality bed and quick response
Good quality bed and quick email allowing me to pick a date of my delivery and a safe spot for it to go in really happy with it
March 13, 2024
Reply from Furn-On
Hi Kirsty,
Thank you for taking the time to leave a review and share that you found the delivery process to be seamless.
We are delighted to hear that you have found your new bed to be of great quality.
Furn-On Customer Services.
Save your money
Save your money. Really bad quality, ordered a wardrobe and the quality was so poor for the price, but tried to close my eyes on this matter. However, it’s been a year and that piece of wood is in my room unable to use, parts are falling apart. Have asked for help from the company, what I get for reply is that they won’t assist me. Really unprofessional.
March 13, 2024
Unprompted review
Reply from Furn-On
Hi Arzo,
Thank you for taking the time to share your feedback. We have spent some time going through our orders to locate your order.
We can see that your order was placed 10 months ago. You have since contacted ourselves to assist with the item as this is coming apart. Having provided images to ourselves, it is evident that the product has not been assembled correctly. We have directed you to several obvious areas which need to be revisited in line with the assembly instructions however you have declined to do so.
We have not stated we are unable to assist as we are more than happy to help you in resolving your issue with the wardrobe. As a first step however, we ask that you complete the assembly as per the assembly instructions, for example correctly attaching the hinges the correct way round.
Thank you
Furn-On Customer Services
Well designed flat packs & good customer service
Although it was a little disappointing that the two packages in the consignment became separated but it didn’t matter. The instructions for assembly are excellent and everything is packaged with great thought I regret not finding you before now.
February 20, 2024
Reply from Furn-On
Hi David,
Thank you for your review. We apologise that the courier split your delivery resulting in you receiving your items on different days.
We are pleased to hear that the assembly was straight forwards and look forward to you shopping with us again in the future.
Furn-On Customer Services.
Delivery was good staff was polite but…
Delivery was good staff was polite but scratch on wardrobe n wrong piece in so the top of the wardrobe is just bare wood and should be black
February 16, 2024
Reply from Furn-On
Hi Joanne,
Thank you for your feedback. It great to hear that you found our team to be polite.
I have checked your order and cannot see that we have been advised that it was delivered with a scratch or incorrect part. If you would like to contact us directly so that we can look to assist you with this further.
Furn-On Customer Services.
great prices from this comany
great pricing delivery on time and item very well packaged. would certainly use again
February 20, 2024
Reply from Furn-On
Hi,
Thank you for sharing your experience of purchasing from ourselves. We are delighted that we offered you a competitive price and provided delivery to you within the advertised lead time.
We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Fair price
Fair price
Arrived on time
However the nevada 3 sliding door wardrobe -
*quotes 2 people to assemble , However I would say 3 people as a min
*Very heavy to move
* missing pilot holes
* instructions were not very clear at the end
* cheap looking stickers to cover screw holes
Overall assembly is not for the faint hearted or average diy’er !!!!
February 12, 2024
Reply from Furn-On
Hi,
Thank you for sharing your feedback about your recent purchase of the Nevada 3 Door Sliding Wardrobe. We pleased that you found us to offer this for sale at a competitive price with delivery completed within the expected lead time.
I have checked your order and cannot see that we have been advised that some parts were missing the predrilled holes required for assembly. If you would like to contact us directly so that we can look to assist you with this further.
We are sorry to hear that you found some of the instructions to be unclear and will ensure to feed this back to our supplier.
Furn-On Customer Services
Avoid
Placed an order more than 4 weeks ago and delivery date was in stock and delivered by 18 February. Advised last week that the courier company vehicle broke down and was waiting on part, then told part arrived and ordered would be delivered, then told the part for vehicle didn’t arrive and I would get order delivered yesterday or today. Told yesterday that it wasn’t out for delivery but passed to courier and I would get today. Received email to advise that order wasn’t going be delivered today however they would cancel as I had requested and feedback comments to courier. Indeed I cancelled the order after placing 4 weeks previously and you guys were unable to deliver on stated delivery time. Overran by two days and only being told on the day I was told it would be delivered that it once again wasn’t going to be delivered, so yeah I cancelled the order. I had to escalate to PayPal for refund as your customer service wouldn’t confirm I would receive refund. Your customer service team are not the most customer focus and the tone of their emails are rude. I managed to get the same table from Sterling Furniture who were excellent and delivered within two days. My advise to other shoppers is avoid at all cost.
February 20, 2024
Unprompted review
Reply from Furn-On
Hi Allison,
Thank you for taking the time to share your feedback. Having reviewed this for you, we can see that we overran on the delivery lead time and we apologised for this. As your order was 2 days over this lead time you had opted to cancel your order for a full refund and shared your negative feedback later that day.
You are correct in that we had been advised by the courier managing delivery to your area that they had a vehicle failure which prevented your order from being delivered within the advertised lead time.
We can see that your order has been cancelled and refunded in full and apologise for the inconvenience caused.
Furn-On Customer Services
Reply from Furn-On
Hi Colin,
Thank you for taking the time to leave a review and let us know you received your delivery in the advertised lead time.
Furn-On Customer Services.
Reply from Furn-On
Hi Mat,
Thank you for your 5 star review and recommendation. We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Urban Elegance Reclaimed Bookcase
Urban Elegance Reclaimed Small Bookcase. I bought 2 of these. I love them. Made from reclaimed wood they look great and I would call them medium size (which is what I wanted) rather than small. Great customer service and delivery - I was able to arrange delivery to my upstairs room of choice - they are quite heavy.
January 31, 2024
Reply from Furn-On
Hi David,
Thank you for sharing how delighted you are with your new bookcases and that you received excellent customer service.
We are pleased that on this occasion when you contacted us that we were able to accommodate your special request for an upstairs delivery.
Furn-On Customer Services.
Read the one star review before…
Read the one star review before ordering, the customer service is terrible ,I was left without money and the item ordered, they lie in the answer that they give on trustpilot. I don’t think I ever encountered worse customer support than with Tony from this company.
February 8, 2024
Unprompted review
Reply from Furn-On
Hi,
Thank you for your feedback. We are unable to accept the return of an item which has been assembled and have provided evidence to demonstrate that this is the case.
We have had communication directly and requested details regarding the poor customer service you referenced so that this can be fully investigated however this has not been provided.
Please get in contact directly if your require additional assistance.
Furn-On Customer Services
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