Furn-On Reviews 

Such a poor experience, after waiting for a months since placing my order, had to cancel the order and back to square one. Chased them up multiple times, was offered a refund of 30 and 50 pound as a good gesture, company still couldn’t give me a date for delivery perhaps that’s why I had to cancel the order. Once I received a refund, they deducted the amount from full price I paid that they offered for the inconvenience. Month later, still living in boxes.

I am still waiting for this company to address the ongoing problems I have with the sofas I purchased 24th December, 2025 then will only communicate via email, there customer service is the worst I have come across and now they are saying I caused the 4 month delay because I was not available!, I am a housebound person, I never leave my home, so how could I have caused this delay? FURN-ON caused the delay due to taking days to reply back to emails because they do not want to talk to you over the phone and secondly the repair company they use either changed appointments or their technicians failed to call out or just cancelled on the day of the appointment. Everytime you chased this you had to wait another 4 weeks for another appointment when they where in my area. You do not blame your customer to cover up your mistakes.

The only email I have received from yourselves was 26th August, 2026 blaming me for causing all the delays, all this back and forth with emails is not addressing the ongoing fault with my sofas , you give the impression on Trustpilot you are a genuine sincere company but your not as if you where my ongoing fault would have be addressed and sorted out months ago and what sort of company gets its customers to chase its suppliers that's your job not a customers.

I am extremely disappointed with this company.
I ordered and paid for two bookcases with a 10 working days delivery promise. I trusted them because they had good reviews- in fact they were praised for their fast delivery…!

Sadly I was wrong… After receiving an email telling me that they have my order in their warehouse but the delivery would be by the end of the month I contacted them to clarify. The person I was talking to was helpless as she tried to help… She told me that the goods are not in the warehouse - contrary to the message I receive and it still was in Poland!!! She offered me a compensation of £50! Yes seriously! £50!
I am now having to find someone who can give access in my absence so that the book cases will be delivered. I don’t even know what quality the items will be and whether they are as described.

Had I known this would I have ordered… Definitely no.

THIS IS AN UPDATE ON MY INITIAL REVIEW… AFTER THE DELAY ISSUE-WHICH WAS CLEARLY UNFORESEEN I WAS CONTACTED BY THE COMPANY, UPDATED OF DEVELOPMENTS REGULARLY AND COMPENSATED FOR THE INCONVENIENCE. I HAVE RECEIVED THE BOOKCASES A FEW DAYS AGO AND THEY ARE ABSOLITELY AMAZING QUALITY. I AM SO GLAD I DIDNT CANCEL. AND THANK YOU TO ALL AT FURN.com

Came in the stated timeframe. Parcel was in excellent condition.

I purchased a wardrobe, but one of the doors arrived faulty. After a lot of back and forth, a replacement was finally ordered on 20th July and didn’t arrive until 18th August—even though it was replacing a defective item.

To make matters worse, the replacement door is also damaged. This suggests there is little to no quality control, which is incredibly disappointing.

I was given a £20 refund for the delay, but that completely misses the point. I didn’t want compensation—I simply wanted the wardrobe I paid for to arrive in good condition.

I am beyond disappointed with both the product and the customer service. I won’t be buying from this company again, and I certainly wouldn’t recommend them to anyone.

Keeping me undated every step of the way, purchase was delayed ,so added discount to order which was appreciated.
Good product looks great in my apartment.
Thank you.

Easy to navigate site, great customer service and product looks great

Superb experience with this company, everything packed really well, delivery took longer than expected, but everything else was 💯

I bought the TV stand Comfivo Citrus II. It's beautiful and instructions were easy to follow for assembly. A drill is required.
Only reason I'm not giving 5 stars is because delivery was delayed. I placed my order on 10 July with an estimate delivery of 10 days. I received it on 6 August. However, I was kept well informed throughout by both email and phone call regarding delivery. I would buy from here again as they have some beautiful pieces.

Honestly, hats off to the customer service team via Messenger. They responded almost instantly to all my queries, and after the order was placed, I found the same item cheaper, and they honoured their price match guarantee with no questions and I had the refund within an hour.

The desk I ordered looks great, nothing even close for the price range - I will edit this review once it arrives. But I just wanted to give credit to the customer service team beforehand.

EDIT!

The desk has since arrived. The website tracking was a bit rubbish, as it said the desk was finally in the UK with the delivery provider but it was in-fact still with Furn-On, where it stayed for a few more days before being moved and delivered. All in all, the desk was ordered on the 30th July and arrived on 18th August, so only an additional 3 working days from quoted on the website.

Regardless, their delivery partner was fantastic, confirmed a time the day before and rang 25mins before arrival.

The box itself was damaged, and unfortunately 1 piece of the desk was damaged too (not severely only cosmetic) but I was unlucky enough that it was a piece visible from the front. But again, hats off to Furn-On customer service who offered a partial refund for the issue which was processed right away.

The instructions were mostly straight forward, and aside from the few bits of the desk with damage (not visible when built), the craftsmanship is great and the assembled desk looks fantastic.

Would definitely use these guys again, thank you.

Very good service the units where a tad difficult to put together but once done perfect delivered within time
Phoned customer service very good will highly recommend

Quality furniture for the price

Very disappointed beyond words i placed an order end of June with a 10 day delivery slot. Still nothing… rang so many times the driver apparently has my Stuff but not delivered my items so upset and disappointed. How can a company take your money and not deliver your items in starting to think this is a scam and they are taking advantage of people. So so upset.

Very disappointing experience.

I was originally told that my order would be delivered within 10 days. After those 10 days had passed and I still hadn’t received it, I called customer service. The lady I spoke to simply told me it would arrive the following week. When I pointed out that the original 10-day timeframe had already expired, her response was just, “Okay, then it will arrive next week.”

I then explained that I was leaving for a one-month holiday and asked what would happen to my order. I was told that I would only receive it after I returned from my holiday—a full month later.

This level of service is completely unacceptable. If a company cannot meet the delivery times it promises, it should communicate proactively and offer customers a reasonable solution rather than expecting them to wait indefinitely. I found the customer service dismissive and unhelpful throughout.

Based on my experience, I cannot recommend this company.

Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.

Great product and quick delivery, easy to assemble and.would definitely recommend Thankyou

Wen I got my comferm.ation on a time for delivery it arrived on that time and the deliver men were polite and plesent

Ordered the desk/dressing table very good value for money and easy to put together,very sturdy and loads of room in the multiple draws, customer service very friendly, only slight niggle was the time it took for delivery