FurniComp Reviews 

208
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were somewhat happy with their experience overall. People frequently mention that the online ordering process is completely straightforward, and many customers find the furniture pieces to be sturdy, highly stylish, and a great value for the price. Consumers also appreciate the solid build of their purchases, often mentioning helpful delivery drivers and neat packaging that protects items in transit. Some reviewers were not happy with the customer service and experienced frustratingly long shipping delays. Buyers also pointed out missing components upon arrival, alongside severe difficulties in communicating with support teams to secure timely replies, replacements, or refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality and design, highlighting a stark division in their... See more

Delivery service

Customers had ambiguous experiences with delivery_service, as opinions and timelines varied significantly.... See more

Quality

Reviewers share mixed feedback about quality, reflecting a high level of disagreement among consumers. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Customer service

Users describe negative interactions with customer_service, consistently reporting poor communication and a... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice furniture for the price, although delivery took 3 months for 2 cabinets. Order them on September 15th didn’t receive all of the 2 cabinets until December 8th . Got 1 in October then got the other... See more

Rated 4 out of 5 stars

MILANO OAK EFFECT SHOE STORAGE Looks very good and fits perfect in my hallway. Easy to put together. The only drawback is if you have shoes with a heel or trainer boots you will have to take a shel... See more

Rated 4 out of 5 stars

Good delivery time, just what I wanted, plenty of adjustable shelving. Sturdy build apart from the usual cardboard back that all modern units seem to have. Took my reluctant husband about 2 hrs to bui... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, and short delivery date. Kept well informed of delivery date and time. and item was as described. I was pleased with the shoe cupboard but found the instruction difficult to fo... See more


Company details

  1. Furniture Store

Written by the company

First established in 2005, FurniComp started off as a small retail shop in the heart of Leicester. Being a family run business with over 12 years of experience in the industry we have managed to grow year on year as an independent furniture retailer by offering a personal touch throughout your online furniture purchase. We provide an unparalleled selection of the very best quality products, an easy and comfortable shopping experience, expedited shipping offers, and exceptional customer service. Our Website enlists furniture sourced from Europe’s most highly reputable suppliers. Along with our exceptional customer service, we strive to offer you the highest quality products at reasonable prices. Our website showcases a comprehensive selection of home furniture to cater for your requirements. You will find an extensive range of furniture categories such as high quality beds, wardrobes for bedrooms, dining tables and chair sets, sideboards and cabinets, wall display cabinets, bookshelves and bookcases, contemporary coffee tables, TV Entertainment Units, and home computer desks. At FurniComp we don’t believe in hidden costs so the price shown online, is the price you pay. We offer free delivery on almost all orders and have no hidden surcharges at the checkout. All prices include VAT too.


Contact info

3.4

Average

TrustScore 3.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(208)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star service!

I recently bought some furniture from Furnicomp and honestly, I couldn’t be happier. The quality is fantastic—everything feels sturdy, looks great, and fits perfectly with my space. What really stood out, though, was the customer service. The team was super helpful, answered all my questions, and made the whole process really easy. Delivery was smooth and on time, and a few pieces even came pre-assembled, which was a nice surprise. Overall, it was a great experience from start to finish, and I’d definitely recommend Furnicomp to anyone looking for stylish, dependable furniture at a fair price.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order and dispatch time was…

Easy to order and dispatch time was fast, very pleased

June 12, 2025
Unprompted review
FurniComp logo

Reply from FurniComp

Thank you so much for your 5-star review! We truly appreciate your support and are glad you had a great experience with Furnicomp.

Rated 5 out of 5 stars

Love my new Lorenzo TV unit and…

Love my new Lorenzo TV unit and sideboard. Delivery was quick and the finished product looks amazing. Wish I had more space to buy more for living room

June 8, 2025
Unprompted review
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Reply from FurniComp

We’re thrilled to hear you’re happy with your purchase! Thank you for your kind words and for choosing Furnicomp.

Rated 5 out of 5 stars

Easy to use website and a really good…

Easy to use website and a really good selection of products. I’m always worried about ordering online. Delivery was smooth and the packaging was the best I’ve seen to date. 5 stars for the effort!

June 11, 2025
Unprompted review
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Reply from FurniComp

Thanks for the 5 stars! We work hard to make our customers happy, and we’re glad to see that reflected in your experience.

Rated 5 out of 5 stars

Second purchase from Furnicomp and I'm…

Second purchase from Furnicomp and I'm impressed again. Beautiful furniture and great service, including a helpful delivery driver.

June 9, 2025
Unprompted review
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Reply from FurniComp

Thank you for your continued trust in Furnicomp! We’re so pleased to have you as a returning customer and truly value your loyalty.

Rated 5 out of 5 stars

Absolutely blown away by this

Absolutely blown away by this! The quality for the price point is fantastic. The craftsmanship is outstanding with those wood-effect doors are gorgeous and everyone who sees it compliments the look. Already planning my next order because this company clearly knows what they're doing. Huge thanks to the FURNICOMP team for such an amazing product!

June 10, 2025
Unprompted review
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Reply from FurniComp

We’re thrilled to hear you’re happy with your purchase! Thank you for your kind words and for choosing Furnicomp.

Rated 5 out of 5 stars

Fantastic

I was a little unsure at first after reading some of the reviews here, but I’m genuinely so pleased I went ahead with the purchase. The Orlando Concrete Sideboard looks even better in real life than it does in the photos. All parts were clearly labelled, and the instructions were easy to follow. Once built, it felt sturdy and well-made. I also had a quick question before placing the order and called the customer service team, someone answered straight away and was really helpful and polite. Honestly, for the price, this sideboard is an absolute steal. And I wouldn’t hesitate to recommend Furnicomp to others.

June 8, 2025
Unprompted review
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Reply from FurniComp

Thanks for the 5 stars! We work hard to make our customers happy, and we’re glad to see that reflected in your experience.

Rated 5 out of 5 stars

Very easy to order and came quickly

Very easy to order and came quickly. I was on the first floor and the delivery guys were very helpful.

June 7, 2025
Unprompted review
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Reply from FurniComp

Thanks for the great feedback! We’re glad your order arrived smoothly and quickly. Enjoy your new furniture!

Rated 5 out of 5 stars

Great value for money

Great value for money. I was finding it hard to find a storage cupboard in the correct size for my mops and cleaning products and Furnicomp had the perfect size broom cupboard

June 3, 2025
Unprompted review
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Reply from FurniComp

Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your new product. At Furnicomp, we aim to offer furniture that’s not only stylish but also practical and built to last. We’re so glad it’s made a great addition to your home. If you need anything else, we’re always here to help!

Rated 5 out of 5 stars

Excellent Service, lots of options

Excellent Service. And lots of options. I wasn’t sure what I wanted but a quick phone call answered all my questions and the display cabinet look spot on!

May 28, 2025
Unprompted review
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Reply from FurniComp

It’s fantastic to hear that the product is both beautiful and functional for your needs. We design with everyday living in mind—thank you for noticing and taking the time to share!

Rated 5 out of 5 stars

Really happy with my purchase from…

Really happy with my purchase from Furnicomp! I ordered a sideboard and coffee table, and both pieces look even better in person. The quality is solid. Delivery was smooth and everything arrived well-packaged and in perfect condition. Great value for money too so would definitely buy from them again!

June 2, 2025
Unprompted review
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Reply from FurniComp

We’re so glad to hear you’re enjoying your new furniture! We take pride in offering stylish and practical pieces, and it’s great to know it met your expectations. Thanks for your kind review!

Rated 1 out of 5 stars

AVOID

Awful company to deal with they do not answer the phone and when you email them they take days to answer. l had to send the same email multiple times. l am informing you if you wish to return an item they charge £49.00. Make sure you use Clear pay some form of payment with a back up system in place because l had to report them to get my money back which l had forgot about and it had been weeks so be mindful you definitely want the item and get your measurements right etc therefore because of my experience. I would never order from this company again!

April 1, 2025
Unprompted review
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Reply from FurniComp

We’re disappointed to hear you had a negative experience. If you’re willing, we’d love the chance to speak with you directly and see how we can put things right.

Rated 5 out of 5 stars

Great product would definitely order…

Great product would definitely order again from them. I had a question which I had emailed them and with in a short time I had a reply and an answer to my question.
Very polite and helpful.

February 6, 2025
Unprompted review
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Reply from FurniComp

We’re smiling from ear to ear—thank you for your lovely review! It makes our day to know you’re happy with both the product and service.

Rated 5 out of 5 stars

Very friendly and very helpful

Very friendly and very helpful. Process of buying the unit was incredibly easy. Products look great. Would buy from here again

April 1, 2025
Unprompted review
FurniComp logo

Reply from FurniComp

It means a lot to us that you had such a positive experience with our service. Thank you for the amazing review!

Rated 5 out of 5 stars

FURNICOMP FURNITURE IN LEICESTER.

FURNICOMP FURNITURE IN LEICESTER..MY WIFE AND I HAD RESERVATIONS ABOUT BUYING FURNITURE ONLINE,SO I PHONED THE COMPANY AND HAD A CONVERSATION WITH MUSTAFA AND HE LISTENED TO MY CONCERNS AND MY WORRIES AND TOLD ME NOT TO WORRY ABOUT THE QUALITY OF THE FURNITURE AND DELIVERY SERVICE,HE SENT ME SOME LOVELY PHOTOS OF HIS FURNITURE AND REVIEWS FROM CUSTOMERS, SO I ORDERED A NAPOLI SIDEBOARD/CABINET ON 27/3/25 iIT ARRIVED TODAY 31/3/25 IN PERFECT CONDITION AND MY WIFE AND I BUILT IT, WE ARE ABSOLUTELY DELIGHTED WITH THE QUALITY OF THE SIDEBOARD/ CABINET, AND THE DELIVERY SERVICE WAS FIRST CLASS WE WOULD HAVE ABSOLUTELY NO HESITATION IN RECOMMENDING FURNICOMP TO ANYONE WHO IS THINKING OF PURCHASING QUALITY FURNITURE AT A GREAT PRICE…KINDEST REGARDS RONALD & SHONA MCCALLUM

March 31, 2025
Unprompted review
FurniComp logo

Reply from FurniComp

Thanks for the 5 stars! We work hard to make our customers happy, and we’re glad to see that reflected in your experience.

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