FurniComp Reviews 

208
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were somewhat happy with their experience overall. People frequently mention that the online ordering process is completely straightforward, and many customers find the furniture pieces to be sturdy, highly stylish, and a great value for the price. Consumers also appreciate the solid build of their purchases, often mentioning helpful delivery drivers and neat packaging that protects items in transit. Some reviewers were not happy with the customer service and experienced frustratingly long shipping delays. Buyers also pointed out missing components upon arrival, alongside severe difficulties in communicating with support teams to secure timely replies, replacements, or refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality and design, highlighting a stark division in their... See more

Delivery service

Customers had ambiguous experiences with delivery_service, as opinions and timelines varied significantly.... See more

Quality

Reviewers share mixed feedback about quality, reflecting a high level of disagreement among consumers. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Customer service

Users describe negative interactions with customer_service, consistently reporting poor communication and a... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice furniture for the price, although delivery took 3 months for 2 cabinets. Order them on September 15th didn’t receive all of the 2 cabinets until December 8th . Got 1 in October then got the other... See more

Rated 4 out of 5 stars

MILANO OAK EFFECT SHOE STORAGE Looks very good and fits perfect in my hallway. Easy to put together. The only drawback is if you have shoes with a heel or trainer boots you will have to take a shel... See more

Rated 4 out of 5 stars

Good delivery time, just what I wanted, plenty of adjustable shelving. Sturdy build apart from the usual cardboard back that all modern units seem to have. Took my reluctant husband about 2 hrs to bui... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, and short delivery date. Kept well informed of delivery date and time. and item was as described. I was pleased with the shoe cupboard but found the instruction difficult to fo... See more


Company details

  1. Furniture Store

Written by the company

First established in 2005, FurniComp started off as a small retail shop in the heart of Leicester. Being a family run business with over 12 years of experience in the industry we have managed to grow year on year as an independent furniture retailer by offering a personal touch throughout your online furniture purchase. We provide an unparalleled selection of the very best quality products, an easy and comfortable shopping experience, expedited shipping offers, and exceptional customer service. Our Website enlists furniture sourced from Europe’s most highly reputable suppliers. Along with our exceptional customer service, we strive to offer you the highest quality products at reasonable prices. Our website showcases a comprehensive selection of home furniture to cater for your requirements. You will find an extensive range of furniture categories such as high quality beds, wardrobes for bedrooms, dining tables and chair sets, sideboards and cabinets, wall display cabinets, bookshelves and bookcases, contemporary coffee tables, TV Entertainment Units, and home computer desks. At FurniComp we don’t believe in hidden costs so the price shown online, is the price you pay. We offer free delivery on almost all orders and have no hidden surcharges at the checkout. All prices include VAT too.


Contact info

3.4

Average

TrustScore 3.5 out of 5

208 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(208)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and Customer Service.

From our first contact with Furnicomp, Mustafa was very helpful and always replied to our emails and returned our calls. We spent a while searching on line for a white gloss sideboard, so many to choose from, settled on this product.
It was delivered by a helpful and friendly driver. The item was packed very well, so was damage free.
The finish quality was outstanding and now it is assembled, you would not know it was a flat pack product.
Very good value for money. In stores I have seen similar for three times the price. Would buy from this company again.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Quick Delivery

Quick Delivery. Excellent product! The delivery guys were polite and they called me 1 hour they arrived so I didn’t have to wait in all day

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

I brought 2 items from Furnicomp they…

I brought 2 items from Furnicomp they arrived very quickly had a few Damaged pieces when arrived got in touch with Mustafa and his team and they replaced the Damaged items within a few days .. very helpful service and yes very happy now the furniture is of very good quality well made and it looks like it will be very sturdy once put together .. Thankyou Mustafa and the Team

March 28, 2024
Unprompted review
Rated 1 out of 5 stars

I have been waiting for a refund of an…

I have been waiting for a refund of an item I bought and realised size wouldn’t fit, asked to cancel more than 10 days ago and they won’t return my money.

Please cancel my order asap!

March 9, 2024
Unprompted review
Rated 3 out of 5 stars

Pretty cabinet but messy instructions

Ordered a tall lorenzo cabinet which is very pretty and overall decently solid, although the mirror reflection is a bit distorted from further away (unnoticeable if you're standing a couple meters away though). Delivery a bit slow but I knew in advance so no issues there. The real issue is that building the thing took probably 4 hours, and is not straightforward at all. All screws etc come in a single bag, and it has separate sets of screws that are 15, 16 and 18mm - all visually identical and not coded in any way. There are some guide holes, but not all of them, which makes it really hard to build without a drill and overall makes you doubt yourself (why would there be some guide holes but not others?). The wood print on the MDF looks good at a distance, not so much from up close, but overall I love the design and I would say the quality is ok for the price. Make sure to attach it to the wall, or the mirrored door will get stuck on the floor when you open it because it's so heavy.

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

The WORST COMPANY do not order from here!

The whole process and customer experience has been awful.

Firstly, I placed an order in early December and did not here not a wink from anybody from the company. I had no confirmation of dispatch until mid January. I received an email telling me my order was going to be delivered the next day and literally had a day to organise my schedule last min. Thank God I work from home so was able to rearrange things quickly. The courier guys are awful and do not know how to follow a basic sat nav, I spent 20mins guiding the driver to the correct address. The driver then proceeded to shout at me to hurry and sign the documents before he would release the goods. Overall I’m extremely disappointed with this company and would never order again from here. Was definitely not worth the wait at all. I’m just hoping the item isn’t damaged as they also don’t deliver to your actual door if you’re in apartments. Absolutely awful and would not recommend.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

I love this company I have brought a…

I love this company I have brought a display cabinet and sideboard from here they look amazing. I have just brought another unit from here I am sure I won't be disappointed 😊 also great communication

December 8, 2023
Unprompted review
Rated 1 out of 5 stars

No refund once constructed!!

The advice when giving reviews is to be honest, helpful and constructive. Honestly, don’t buy from this company, I will be helpful in warning you not to buy from this company and I will be constructive in advising you to take heed of the negative reviews (I didn’t). I purchased a Tall Capri shoe storage unit. After construction it was obvious the unit was not fit for purpose. The design was a pull down front panel where you place your shoes into a ‘holding’ section, and you then close. Perfect you would think. But no. The shoes slipped into the ‘holding’ section below. Not fully, but just half way down so that you couldn’t open the panel to retrieve the fallen shoes. On contacting the company with my complaint and photo evidence, I was told I couldn’t get a refund because I had built the unit and it could not be resold. They are not on the list of companies where you could take your complaint to the ombudsman, so £129 down the drain. Please do not waste YOUR money!!

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service. Ordered my items and was delivered within the time frame. Zero complaints. I will be purchasing from here again!

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Crap

Bought a bed on the 8th November, was told it was discontinued. It's now 29th Nov and I still don't have my refund. Funicomp said they have sent me my refund and that it's because of my bank (Barclays) as to why I haven't received it. Quick enough to take ya money just not quick to give it back when owed! Will never use this company again.

November 29, 2023
Unprompted review
Rated 1 out of 5 stars

Shambolic service

Shambolic service after ordering on 6th October and receiving a damaged part constant emails sent then blaming emails for going in junk folder ! Still waiting for damaged part to arrive. I will never order from this company again shame as good item but customer service is diabolic

October 6, 2023
Unprompted review
Rated 2 out of 5 stars

Quick delivery but beware of the…

Quick delivery but beware of the quality of the products. Ordered the Roma white Matt sideboards 4 door & 3 door, poor instructions and very poor quality. Looks and feels plastic and not stable. Also drawers won’t open easily, just very disappointed! Such a shame as I Iove the design and was just what I was looking for.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I called to report some handles missing and slight damage on a door, and two days later the replacement items arrived packaged and safe. All completed and looks amazing high gloss unit.

The customer service was just amazing.

September 11, 2023
Unprompted review

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