Furniture For You Ltd Reviews 

190
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

When the guys delivered our bed, they were really professional, clean and fast to put the frame together for us. We also bought a new, top quality mattress that was relatively heavy, so the guys chang... See more

Rated 4 out of 5 stars

Lovely bed frame/headboard delivered on time by 2 very couteous and friendly delivery team .... first night sleeping on it was very comfortable .... the reason for the 4 star rating is it didnt take l... See more

Rated 5 out of 5 stars

We had a great experience with Furniture For You Ltd from beginning to end. From the moment we ordered our mattress, we were kept updated about the delivery time and date. It was delivered last night.... See more

Rated 5 out of 5 stars

Very pleased. Ordered the Manhattan bed frame in cream plush velvet, including assembly. The bed accurate to the pictures on the website. I had previously sent for fabric samples. Ordered the bed fra... See more

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4.8

Excellent

TrustScore 5 out of 5

190 reviews

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4.8

All reviews

(190)

13 reviews in the last 12 months

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Rated 3 out of 5 stars

Delivery service isn't customer friendly. Mattress Excellent

The mattress is excellent, but that's down to the manufacturer. However, trying to arrange a convenient delivery day not so. This is because they use an outside courier service with no communication between the customer and the courier service. Hence the shop tell YOU when the item is going to be delivered. You get back and say it isn't possible because no one will be in (at work or away). They then reschedule without asking the customer when they can be there to receive the item. Another date/time you potentially can't do! It would be much better to have a delivery date choice page where the customer can pick a date. Telling the customer that "there is no need to stay in all day as we give a 3 hour delivery window" is absolutely useless if the customer is away or at work all day!

May 27, 2023
Furniture For You Ltd logo

Reply from Furniture For You Ltd

Good afternoon Miss Fraser,

Thank you for taking your time to leave us a review.
It’s good to hear that you are happy with the mattress 😊. We do use third party courier services and we always try to work around the customer.
Initially, we did try to book you in for Saturday 27th but you were unavailable and told us that you would be in on Monday 29th. After providing you with a 3 hour time slot for Monday, you told us that you won’t be in at that time. So, we then rescheduled your delivery for a 3rd time. Your order was successfully delivered in the same week.
Please accept my apologies for any inconvenience caused.
Feel free to contact us should you require any further assistance.

Kind regards
Abdul Hamid
Customer Service
Furniture For You

Rated 2 out of 5 stars

Holes for the headboard and footboard…

Holes for the headboard and footboard Did not lineup. The Box is made of chipboard.

May 12, 2023
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Reply from Furniture For You Ltd

Good afternoon Mr Silcock,

Thank you for taking your time to leave us a review.

I am sorry to hear that you have experienced difficulty in assembling your ottoman bed. An adjustment may be needed to align the bolts with the holes on both headboard and footboard.

The majority of the UK made ottoman divan bases are manufactured using a combination of particle board and MDF.

We sincerely apologise for the inconvenience caused.

In the meantime please do not hesitate to contact us should you require any further assistance.


Kind regards

Furniture For You Ltd

Rated 5 out of 5 stars

Reinforced Double Bed

I was very happy with the high level of service I received from start to finish.
All questions I had before purchasing the bed were answered quickly as well as receiving different fabric samples within a week of requesting them. Delivery time was roughly two weeks from when I first ordered and I was also able to get a Saturday delivery which was perfect for me.
When the bed arrived the delivery guy was very polite and brought the bed into the house for me where he waited while I checked everything was ok.
The bed was wrapped up and protected very well and attaching the floor standing headboard was easy. I’m over the moon with the bed and it looks great in my newly decorated bedroom.
Will definitely use this company again 👍🏼

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great guys

Great guys, very helpful and excellent service.
Would definitely recommend.
I'm very happy with my sofas
Thank you very much lads

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service by furniture…

Brilliant customer service by furniture for you ltd. I ordered 2 Rauch wardrobes,corner sofa and 2 seater sofa. From the start they were very informative and gave great advice as it was very difficult to choose the right ones. Kept me updated with the delivery for each item and any issues with our sofas were dealt with promptly. Wardrobes were delivered within the time frame and assembled. I will be definitely using them again and have already recommended them to friends and family.

March 25, 2023
Unprompted review
Rated 5 out of 5 stars

We are so happy

Wow, what an excellent company, we ordered a heavy duty bed, the company delivered in the time frame, a lovely lad carried in the bed all by himself assembled it in no time, really impressed and the bed is fabulous, would we use them again, yes most definitely. ***** service.

March 25, 2023
Unprompted review

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