Furniture Village - Chelmsford Reviews 

1,346
TrustScore 4.5 out of 5

4.7

Unit B, Clock Tower Retail Park, Westway, CM1 3BG Chelmsford, Essex, GB


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Rated 5 out of 5 stars

This is our first visit to furniture village. Mathew, one of the staff in here wished us first and given an overview which was an icebreaker for us, felt like welcomed and made our selection easier... See more

Rated 5 out of 5 stars

Very happy with our sale consultant Karunaker, he explained the option for dining room chairs and colour options to match the Lewis table. Helpful but not intrusive which was great. Very happy with... See more

Rated 5 out of 5 stars

We visited the Showroom at Chelmsford, where we were looked after by Karunaker, what a great guy to deal with. His relaxed attitude and knowledge of products made the decision to buy from Furniture... See more

Rated 5 out of 5 stars

Very helpful member of staff who carried dining chairs into a different light for us so we could see the colour. Also was respectful and moved away from us when we were discussing the prices and de... See more


Company details


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  • Unit B, Clock Tower Retail Park, Westway, CM1 3BG, Chelmsford, Essex, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,346)

65,147 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Satisfied

I walked into Furnitire Village looking for wardrobes. Patricia in the Chelmsford branch helped me obtain the wardrobe I was looking for and also a headboard for my bed. She was very helpful and I made my choice with her help and came out of the shop very satisfied.

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Visiting furniture village to purchase…

Visiting furniture village to purchase a sofa for our first home together. Was greeted by Patricia who was very helpful, Patricia explained all our options available and made the process very smooth, thank you for all your help.

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Very good welcome. Got exactly what we wanted Tammy was really good. Knowledgeable about the products. Would visit again

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful friendly staff

Popped into Chelmsford store just to have a. browse around. Always find the staff attentive but not pushy which is a perfect combination for me. Tammy was available to answer any questions we had and was very helpful. Such a bubbly personality who obviously is very knowledgeable and enjoys her job. Although we didn’t purchase anything this time, we will be back.
Thank you Tammy

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service with a smile

I had a fantastic experience with Tammy at the Chelmsford Furniture Village store. She was incredibly helpful, friendly and welcoming from start to finish. Tammy took the time to listen to what we were looking for, gave us great advice without being pushy, and made the whole experience so easy and enjoyable.

Her customer service was absolutely brilliant, and she really went above and beyond to help us. It’s so refreshing to come across someone who genuinely cares about their customers and is so bubbly and outgoing

Thank you so much, Tammy — you were amazing!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

We visited Furniture Village

We visited Furniture Village, Chelmsford, to purchase a double mattress, Ian, the salesman looked after us very well, he was most pleasant, and very professional. We were shown a number of mattress in our price range, before, with his help, and advice, able to make a decision, as always, excelent service from the staff at the store.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Karunaker

Karunaker - 5 Star service! Excellent customer service experience. Karunaker was very friendly, patient, supportive and eassisted me to select the best product for my needs.

I had a great experience. The best service ever! He is a Star!

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

The Sales Advisor, Caroline, was extremely helpful and knowledgeable providing a truly professional service. The quality of the products is of the highest standard and prices are very reasonable

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Ian was very helpful and nice

Ian was very helpful and nice. He showed us lots of options and helped us to find a lovely mattress. We are really looking forward to it being delivered!

August 8, 2026
Unprompted review

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