Furniture Village - Chelmsford Reviews 

I arrived late on a Sunday afternoon and was greeted and helped by Patricia.
She was really helpful i had seen on line what I wanted. She was very efficient and I didn't feel at all rushed.
The whole process was very thorough and I look forward to receiving my new sofa bed.

We had a great experience in store. Karunaker, our agent was very amicable and helpful and made our decision easier with great advice

We had excellent service from choosing our sofa in store to prompt & safe delivery.
All the staff we dealt with were friendly & helpful.
Altogether a good experience so well done Furniture Village.

Caroline the shop staff member was absolutely fantastic, we had a couple of options and she discussed everything about the sofa.

Being able to browse without being followed around.

We were served by Caroline, who was very friendly and helpful. Looking forward to our new sofa arriving!

Karunaker, Good experience
Customer service is good

Karunaker,
Service was really nice and good
Customer service is satisfactory
Thank you

We went in store just to get an idea for our living room and Patricia came straight over to offer her service (and a coffee)
She was amazing throughout and we found a perfect sofa, our kids love it too.
Thank you soooo much @Patricia

I was warmly welcomed into the store by Patricia, who introduced herself and asked if I was looking for anything in particular or just browsing. After explaining my needs, she began showing me furniture which met my requirements, which was great. Other stores had left me to trail around trying things which did not. Patricia provided all the information Necessary, without being pushy, and allowed me plenty of time to make sure the furniture was really comfortable. Having taken a fabric sample book home, I returned a couple of days later, and asked if I could spend 30 minutes just relaxing in the chair to make sure it was really comfortable. ( I have major spinal problems so this was essential) This allowed me to confirm my choices.
Patricia was brilliant throughout the whole process. I never felt pressurised into buying something, was given all the space needed to make a considered decision, and was delighted to be able to order a chair and sofa which are perfect for me. She is a credit to you. Thank you Patricia. I’m really excited about my purchases and looking forward to their delivery. The Recycling opportunity you provide for unwanted goods is brilliant, and very important in these days of needing to protect our environment. Well done.

Visited the Chelmsford store on 27th June to select a new suite, we were helped by Tammy, a very helpful and polite assistant, she made the process really easy plus gave us a very good deal, highly recommend this store.

Very good sales service in store, fast efficient helpful delivery

I was served by Caroline in Chelmsford store. She was so friendly and helpful! Looking forward to my new sofa 🩷 thank you

The customer service was brilliant Lynne was so helpful and helped us make a great choice
Would definitely recommend my friends and family

A seamless purchasing process, ably assisted at every turn by Tammy.
Great selection of products at affordable prices. Thank you once again.

Tammy made us feel at ease and was very hospitable, Tammy was very helpful with the sizes and in the end she got us a good deal.

Tammy was very helpful and polite. Helped my parents pick the sofa set up that was right for them and even done the a good deal. Overall very impressed with the customer service received 👍

Great experience in store, Lynn made purchasing our new sofa so easy, left us to browse and supported when we had made a decision. Quick and easy process, will return for our next furniture purchase

Great service with delivery guys really helpful but the rest of service
Awful. We had a change circumstances beyond our control I spoke to store to see if they could delay it they where very rude and unhelpful we have now had to store it in a garage. I can believe if a issue you can’t delay it before it has been sent very bad