Furniture Village - Cheltenham Reviews 

Karen was so lovely and the other staff as well,the atmosphere in the shop was so welcoming and made us feel at home and well taken care of.
Excellent service

We had a very helpful sales man called Craig. He listened to what we wanted and directed us to the right bed. He had excellent knowledge on all the products

Had great service from Sarah when buying my stools. Took the time to provide advice and a tape measure to ensure they fitted under my kitchen island. Nothing was too much trouble. Great customer service.

Warm friendly service didn't feel rushed or pressured to buy anything. Sarah from Cheltenham went above and beyond. Such a kind, thoughtful person. I returned in the same week and placed my order.

Damien was fab today. Viewed the sofa yesterday in another branch and came to my local branch today to order. Looking forward to the new sofa’s

The staff at the Cheltenham branch are excellent. Friendly, helpful & they know their products. Always a good shopping experience at FV Cheltenham.

Showroom well presented with quality furniture at competitive prices. Staff very helpful and not overbearing. Complimentary hot drinks and toilet available.

Staff very friendly and helpful thank you:)

Excellent customer service. Initially on the phone and in the store. The sales lady JUSTYNA was so helpful. Her knowledge of the item I purchased was impressive but there was no sales pressure at all. She made me feel she had my interests at heart and I also felt she was the finest sales person I have met in a long time . A real asset to Furniture VILLAGE.

Good friendly staff Sarah was amazing
Thank you

Well looked after by Trevor and able to view dining furniture options that interested us. Prompt and friendly service and satisfactory delivery promise. Pricing was good with sales offer.

Very poor service in Cheltenham Our daughter Purchased a book shelf in the sale was promised it would be cleaned ( Dusted) and wrapped ready for delivery when it arrived was not dusted or wrapped and even more damage the driver said sorry the shop always does this. She complained to the store the assistant said the manager said shall we collect and refund ? What a shambles. Do not take what your told in store as for the manager he would be better going back to be retrained we shall vote with our feet. As should others. No service no customer satisfaction at this store.

Thanks for response Kieran but the manager had the opportunity to make amends he needs more customer service focus.

I was able to wander round the store without anyone bothering me
Having chosen the furniture I wished to buy, Mr Dunn answered all my questions straightforwardly and was helpful without being pushy or trying to oversell. Tea or coffee was offered

Charlie was friendly, approachable yet not pressuring on our first visit which was refreshing and appreciated. On our second visit with all the family, Charlie was again friendly, patient and professional. He explained everything clearly. What an asset to your team. Thank you. A wide variety of sofas to choose from. We love our choice!

Very good service not hassled helpful Sarah was more than helpful

The staff and service in the shop were excellent.

Always friendly and efficient staff in the store, Sarah is very helpful aswell as the manager. Have brought tables, beds, lights and sofas and always great quality would definitely recommend.

Customer Service is always first rate. No pressure selling, always helpful and full of insightful information.

Installation is farcical.
After being sent a replacement sofa and waiting another 20 or so weeks after the first delivery… this time the centre leg is so short that the installation team stacked 3 plastic glider pads on top of each other to try and make it fit. They didn’t tell us they’d done that which has really really really annoyed me as it’s clearly a very dumb thing to do. If it had gone noticed then the sofa would eventually have just snapped in the middle as the leg is about an inch too short.
I initially submitted a report for furniture village because their customer service is excellent … if only the delivery teams were 10% as good.
1 last chance to get it right and then its refund time!!!

Amazing , everyone I have seen in store and spoken to on the phone have been incredibly professional, helpful and knowledgable. Would definitely use them again.