I would like to give some excellent feedback to Selma at Furniture Village. Selma was absolutely amazing from start to finish. She was extremely helpful, patient, and professional, and she went... See more
Location
Switch location222 Purley Way, CR0 4XG Croydon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had such an amazing experience with Danny Afgar, he listened to what we needed and helped us by showing images placing the sofa and dining table in our rooms. He really went above and beyond in h... See more
We were looking for a dining table and chairs. Salma was our sales rep and provided an excellent service. Started with coffee and once we had picked the one we wanted, she went through showing us... See more
Very helpful and patient. Took us 12 months to complete our house purchase and they held our order without any issues. Wilfred was extremely helpful and patient and kept in touch throughout the proces... See more
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
Felistas,
Amazing customer service, staff are very helpful, friendly, polite and professional at all times. Harry is really knowledgeable and takes time to listen.
All the furniture l have purchased is of good quality, comfortable and has lasted so long. Staff at the Croydon, Purley Way makes you feel at ease.
May 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service in store
Great service from Stacy in the store, where we were able to choose a different upholstery from that in the sample book. Delivery was just over 10 weeks, but they did arrive without legs; however, this was corrected within 2 days (hence 4 stars, not 5). The sofas are very comfortable and of great quality.
May 30, 2026
Reply from Furniture Village - Croydon
Good Afternoon, I am so sorry to hear about the issues you experienced with your delivery, I would like to investigate this further, To enable me to do so please can you send a copy of your review along with your 9-digit order number, name and address to myexperience@furniturevillage.co.uk. Kind Regards Kieran
Enquiry regarding returns
Khadija was very helpful and explained everything clearly.
May 28, 2026
Unprompted review
We had such a wonderful experience…
We had such a wonderful experience shopping for our sofa yesterday. The customer service was absolutely outstanding from start to finish. The person who assisted us was incredibly kind, patient, and genuinely helpful.
They took the time to explain which sofas would suit our needs best, gave us honest advice, and never made us feel pressured into buying anything. We really appreciated being given the space and time to think about our decision comfortably.
It’s rare to meet someone so friendly, professional, and caring nowadays. Thank you so much for making the experience enjoyable and stress-free. Highly recommended!
Thank you so much to Danny Afgar. Definitely we will be back to you soon.
Kind regards.
Dayana and Alberto
May 26, 2026
Unprompted review
Catastrophically incompetent…again
Sigh.
I took time off work today because I was told to expect delivery of sofa feet that should have been delivered OVER TWO MONTHS AGO due to Furniture Village’s own mistake only to then receive a call saying they don’t actually have them.
Since purchasing from them in November, there has not been a single stage of this process they haven’t managed to mess up. Constant mistakes, constant misinformation, constant inconvenience. An absolutely useless level of service from start to finish.
Avoid this company unless you enjoy wasting your time dealing with incompetence.
May 27, 2026
Unprompted review
Reply from Furniture Village - Croydon
Good Afternoon,
We are truly sorry to hear about the significant frustration and inconvenience you've experienced with your order, especially regarding the delayed delivery of your sofa feet and the repeated issues. This is certainly not the experience we aim to provide. Please send a copy of your review, your name, address, and 9-digit order number to myexperience@furniturevillage.co.uk so we can investigate this thoroughly.
Kind regards,
Shanice
Arrived on time and sofa was assembled…
Arrived on time and sofa was assembled fast and efficiently.
If only all deliveries were this good.
May 26, 2026
Unprompted review
The sales assistant (Salma) was very…
The sales assistant (Salma) was very helpful and offered all options of item I was looking to purchase with expertise.
May 25, 2026
Unprompted review
Mattress
Bipin who assisted us was knowledgeable, helpful, polite and gave us time to explore our options and try different matresses.
May 25, 2026
Wonderful experience
Salma has been so helpful and so patient with our queries and made our experience flawless and wonderful. She ensured we were completely satisfied with our purchase. Thank you.
May 25, 2026
Unprompted review
Always brilliant to go to FV
Always brilliant to go to FV. Great stock and prices and lovely staff.
May 20, 2026
Unprompted review
Stacey was easy to work with on our…
Stacey was easy to work with on our choice of furniture. The lolly was a bonus.
May 24, 2026
Excellent customer service
Harold @ Croydon Purley way branch could not have been any better, superb customer service, answered all our questions and made sure everything was right for us
May 23, 2026
Unprompted review
New sofas - in store experience
We were looking to replace our sofa's and after browsing online, decided to take a look instore.
We were welcomed by Danny who was friendly and knowledgeable and able to identify some sofas we might be interested in after we explained our needs. He wasn't pushy like some salesmen and was patient while we browsed and made our decision.
We walked away with exactly what we wanted at a reasonable price and look forward to going back in the future when we look to replace our dining table!
May 23, 2026
Unprompted review
Sales staff at Croydon store
Sales staff at Croydon store, were rude, just after I made the first payment, the delivery never showed up after the gave a 4 hrs slot.
Dartford delivery could not give a time, had no clue.
Shameful.
Cowboys
It was a very sorry experience, I will never advise anyone to buy from them.
May 23, 2026
Unprompted review
Reply from Furniture Village - Croydon
Good Morning, I am so sorry about your experience at the store and the the issues you had with your delivery. I would like to investigate this further for you. To enable me to do so please can you send a copy of your review along with your 9-digit order number, name and address to myexperience@furniturevillage.co.uk. Kind Regards Kieran
Great Customer Service
Harold greeted me as I entered the store and I felt welcomed. He was very attentive and explained everything well before and during the purchase.
May 23, 2026
Always a great visit to FV
Always a great visit to FV. Just bought a hallway consul table in the sale. Oak and perfect for us. Harold was a star as he found it for us. Sofas, beds, pictures, it's all here and great quality and our go to place. 👍👊♥️
May 22, 2026
Very good customer service
May 16, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.