Furniture Village - Croydon Reviews 

Excellent service thanks

Our experience today was exceptional from start to finish. The store was clean and easy to navigate, the staff were very welcoming and provided us with support instantly. Thank you to Sean for all your help and guidance throughout our experience today, we look forward to lay on our brand new mattress today and hopefully be back soon with friends and family for the next pieces of ours and their furniture.

NEVER EVER GOING BACK AGAIN. THEY DONT DESERVE A SINGLE STAR. Horrible Experience. WOULD SUGGEST ALL TO AVOID Furniture village. Below is what happened
1. Order for an ottoman bed (Order no 0391BP327) placed on 30th April
2. Bed gets delivered 3 weeks later BUT INSTALLATION GUYS REALISE A PART IS MISSING.
3. They rewrap the BED and put in my garage and assure me that SOMEONE will contact and send the team with missing part to REINSTALL bed
4. It's been more than 30 days with at least 25/30 attempts to contact them. Everytime the response is - Will take care of it and contact back. Nobody responds or calls back - EVER
5. On the other hand the FINANCE payments scheduled to start in 2 days

We were looking to buy a new sofa after 20 years so did not want to be rushed into making a decision. We were given plenty of time to try several sofas out, and tge staff answered all our questions re fabrics, cost and delivery. We did buy in the end and was easily guided the order explaining everything in detail. They made us feel at ease throughout.

Danny does a great job, Great customer service no hard sell. just professional.

Am very happy I like me sofa thank you fournitures village

From the very informative very pleasant Salesman Danny to the very helpful and nice delivery men a seamless experience

Wilfred who help me buy my sofa and dining table was brilliant. He was pushing us to buy and gave us good advice. The disappointment has come with the delivery twice i received a call to say that my sofa was going to be delivered, first time on the day I was called my the delivery company to say it wasnt in the van, second time there is transit issues. Still no further forward and still without the sofa. At least the dining table expectations were managed with a 5 week lead time. If there wasnt any issues with the delivery I would have given 5 stars.

Our requirements were noted and we were able to find the perfect sofas.

Great customer service by Sean duplessis at the Corydon branch he was helpful ,understanding , polite , and attentive a great representative to your company

I went to different places before I came to Furniture Village. The moment I walked in I knew I would get what I wanted . The store assistant was friendly and very helpful. He took his time and showed me around till I spotted what I was looking for. A very comfortable and stylish sofa. And when it arrived I was never disappointed. I love my new Sofa.

Helpful information about the product, explained the pros and cons.
Salesman was polite and friendly and service was great

Excellent service from Stacey
Very relaxed manner and fun to deal with too.
She had great knowledge and made the entire transaction painless.

The service we received from Harold was first class. He was helpful and very attentive....unusual in most retailers!
Coffee and cookies were a nice touch during the admin process, and Harold actually made the whole experience enjoyable. Thank you.

Well made furniture we was asked if we wanted a drink and shown around

Brandon so friendly and doing very good job. Thank you so much and I’m very happy for the services

Our salesperson was great. Very friendly and knowledgeable.

Excellent experience with Sean Duplessis who guided us through the purchase of a bed, mattress and headboard, making the process straightforward.

A completely positive experience from start to finish. I was assisted by Angela who showed me all the options available for what I wanted and patiently helped me to make a decision. I left the store fully informed and happy.