Furniture Village - Enfield Reviews 

One of the best companies I’ve ever seen.
Great staffs and lovely manager
I would definitely recommend it to my friends

Service with a smile

Quality & comfortable x2 3-seater leather sofas chosen with advice from Raheem & the Manager .Surprised @ the time length they will be ready;otherwise, 5yrs insurance taken for extra safety & security ; no facilities offered for old item to be taken away. Looking forward to an uplift experience @ our domicile

Your delivery men were very good quick a tidy an shop assistant are very good an patient

Arafat was brilliant and really helped us with our queries. Would highly recommend.

Excellent service
Very helpful salesman
Thank for all the care and attention you gave us

Excellent customer service. Very friendly and helpful.lots of choice

A huge shout-out to Asif at Enfield Furniture Village! From the moment we started working with him, he provided truly personalized service. He even shared his mobile number so he could keep me updated with pricing, which made the whole process so easy and stress-free.

Asif went above and beyond my expectations—he was never pushy, always genuinely helpful, and extremely professional. His knowledge, patience, and attention to detail made a potentially overwhelming shopping experience effortless and enjoyable. I’m so grateful for his support and would highly recommend him to anyone looking for excellent service and guidance. Thank you, Asif!

Arafat was fantastic! Took a lot of time to answer our questions and helped us choose the mattress and bed frame that were the right fit for our new home. He was very friendly to chat to and made the process fun. Thanks so much!

The salesman was very helpful and answered to all my question clearly
He was very pleasant and did not put any pressure and left it to me to make my decision
He was a pleasant man

Very helpful salesman , no pressure , left us to decide and was there when we needed him. A smooth transaction

We had a great experience, time well spent with Arafat explaining everything step by step making it easier for us to understand breaking things down, he’s a great asset to Furniture Village.

Good service, great customer relations, good choice of furniture. Plenty of parking space.

The sales person was helpful and answered our questions. He also demonstrated the sofas features. He then took us through the whole process and assisted us with arranging delivery, dismantling and disposal of our existing sofa.

Was helpful n polite throughout which was much appreciated

If I could give 0 stars it would be too much. I never met such an incompetent store , the sales people only nice to you until you’ve paid and than any problems no one there to help. You can’t find help non existent after care and coustomer services non existent. I wish I’ve never heard about this company my advice stay away from this company as if you occur any problems you’re left to bang your head against a very nasty wall.

Very disappointed on the slow delivery for just a side cabinet more that 6 weeks- I told them we need it for Chinese new year at Feb 12 but they didn’t nothing to help.

Dear Furniture Village Customer Care Team,

I am writing to formally complain about the deeply unsatisfactory service and significant issues experienced with my recent order, placed on Wednesday 7th January 2026. This is my first purchase with Furniture Village, and I am extremely disappointed with the level of service provided thus far.

The initial delivery of my order, which included a bed frame (ordered in Forest Green) and a mattress, was scheduled for Thursday 15th January 2026.

I received both a call and a text message confirming the delivery for 15th January. However, I then received a second text message approximately 5 minutes before the scheduled delivery window informing me that the delivery had been cancelled.

Upon contacting the branch immediately following the cancellation, I was informed that the cancellation was due to the bed frame being ordered in the incorrect colour. I was told the mattress was in stock, but delivery would be held until the correct bed frame arrived.

After chasing the store, I received a call on Thursday 22nd January stating that the delivery had been rescheduled and that the delivery team would contact me. Following this, I heard nothing for one week.

Upon contacting the delivery team in Dartford myself, I was informed that no delivery order had been scheduled and I was advised to contact the customer care team.

The cumulative effect of these repeated failures and the lack of urgency has caused significant personal distress and inconvenience:

I had proactively arranged for the removal of my current bed frame and mattress prior to the initial confirmed delivery on 15th January. As a direct result of the cancellation and subsequent failures, I have been forced to sleep on the floor since Thursday 15th January 2026.

This extended period of sleeping on the floor has led to the development of back issues, for which I am now seeing a doctor.

I am highly frustrated by the constant need to chase updates, as no one within your organisation seems to be proactive or bothered to ensure I am kept informed about the status and delivery time of my order.

I require urgent action to rectify this situation. I request:

An immediate and accurate update on the expected delivery date for the complete order (Forest Green bed frame and mattress).

Confirmation of the steps being taken to expedite the delivery of the correct item.
Details on what compensation will be offered for the significant disruption, the health issues incurred, and the extreme lack of customer service.

I expect a prompt response detailing the steps you will take to resolve this matter immediately.

Sincerely,

Order Number: 479133050

Clean with a good choice of furnishings. Staff were welcoming and polite. Very professional and assisted us with our questions and choices.

Great service overall, am a regular customer. Arafat Akbar was very attentive and took us through everything. Recommended to everyone.