Furniture Village - Enfield Reviews 

1,264
TrustScore 4.5 out of 5

4.6

198 Great Cambridge Road, EX1 1UJ Enfield, GB


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Rated 5 out of 5 stars

Asif was a very helpful gentleman he explained everything was prepared to wait why we took our time never pressured us went through everything a pleasure to do business with.

Rated 5 out of 5 stars

Products and delivery was great. All staff was so friendly and helpful that’s why as soon as we received our sofas, we have ordered bed and mattress yesterday.🤣

Rated 5 out of 5 stars

we went there on 2x consecutive days to check out mattresses and bed frames. on day 1 our queries were answered patiently by the customer service agent in the beds section we returned on the followi... See more

Rated 5 out of 5 stars

Asif was able to accommodate everything my wife and I needed. Provided excellent advice/service, built rappor which shows he knows what he is doing. Very professional and patient. Will definitely purc... See more


Company details


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  • 198 Great Cambridge Road, EX1 1UJ, Enfield, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,264)

66,878 reviews in the last 12 months

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Rated 3 out of 5 stars

Service is unsatisfactory.Promised date…

Service is unsatisfactory.Promised date for delivery was not kept. Base for the mattress was not defective.A picture of the defect was taken by the delivery person.Hopefully the will take note of the defect. One of the base holders was broken. The delivery person has informed the company and it will be replaced but no date has been given. One mattress protector was missing. Delivery person asked me to contact the store and collect the missing protector. The mattress is not of the same size of the base. The mattress is smaller than the base

August 20, 2026
Rated 5 out of 5 stars

Products and delivery was great

Products and delivery was great. All staff was so friendly and helpful that’s why as soon as we received our sofas, we have ordered bed and mattress yesterday.🤣

August 11, 2026
Rated 5 out of 5 stars

Exceptional Customer Service from Asif

We recently purchased a beautiful sofa for my mum from Furniture Village in Enfield, after looking at so many different options elsewhere. From the very beginning, we were lucky enough to have Asif helping us and his exceptional customer service was one of the main reasons we chose to purchase from Furniture Village and particularly from him.

Asif was incredibly patient, kind and knowledgeable, without ever being pushy. My mum will be 80 this year, and when making a big purchase like this, it’s so important that elderly customers don’t feel rushed or pressured. Asif understood this completely and gave Mum all the time she needed to make her decision.

He was thorough with every detail, even taking the colour swatches outside into the daylight so Mum could see how the colours looked in natural light. He was always offering us refreshments, and today we were even treated to freshly baked cookies with our hot chocolate, such a lovely touch!

The whole experience was relaxed, personal and enjoyable, and Asif genuinely went above and beyond our expectations.

We would highly recommend Asif to anyone looking for a new sofa. His customer service was exceptional and he is a real credit to Furniture Village. Thank you Asif, for making what could have been a stressful decision such a lovely experience for my mum!

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience at Furniture…

I had a great experience at Furniture Village, especially thanks to Manuel. He was very friendly, helpful and professional throughout the whole process. He took the time to understand what I was looking for and made everything easy and stress-free. I really appreciated his excellent customer service and would definitely recommend Manuel and Furniture Village.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

I am happy with the sofa I picked.

Asif was very professional, kind and helpful . It took time to listen and waited patiently as I went through the colours and designs of fabric . Through his guidance I believe I have found a sofa I will be very happy with when it arrives.He even threw in a few extras for good measure. I am happy that I chose my sofa from Furniture Village.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Nice welcome and we were left to browse…

Nice welcome and we were left to browse until we needed assistance. The gentleman was very helpful and answered any questions we asked.

Didn’t feel pressured. The service was very good and we purchased the sofa bed we wanted. The very kind assistant was called Manuele Temestini

August 8, 2026

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