Furniture Village - Enfield Reviews 

Staff very polite and friendly
Manuel very informative and helpful

Drivers were on time. Also very efficient and professional and installed quickly

We were served by Asif, who was great and well focussed on understanding our needs and making good suggestions. He also tried to give us the best deal and knew the products well. We enjoyed meeting him and our experience in the store and are quite happy with our purchase of the sofa and dining table. We would recommend the store and Asif.

Joseph, the sales person was excellent; very knowledgable and helpful.
The young chap who was assembling the dining tables was really friendly and went out of his way to help us.

we went there on 2x consecutive days to check out mattresses and bed frames. on day 1 our queries were answered patiently by the customer service agent in the beds section we returned on the following day having made our decision to make a purchase . LEIGH TAYLOR was very helpful, she was very patient , gave us a lot of information and advise re: the mattress we chose.

Happy with the furniture we bought. We researched before visiting the store so we knew what we wanted. Salesman was good, very supportive and enthusiastic in the support.

The only room for improvement id point out is the sales pitch. While we appreciate his position it was very long winded and time consuming. It felt like charades rather than listening to our needs and executing.

DO NOT BUY FROM THEM!
The staff and the sales manager are not honest especially Mr Khan.
Scammers, will explain something and charge maximum but will deliver something totally different, smaller but still will charge you more and when you complaint will respond that you signed the happy customer sheet and you agreed, which is not true.
Very poor customer service and the staff lie ones you paid.
Horrible service please check properly what you pay for and what you sign for, very bad sales people .
They will not listen to the customer and will speak fast and over you when placing the order.
Will make you believe that you are in good hands until you pay then they will not care of what you received or what was delivered to you.
Please when you sign anything check if you signed for a number of the seats and the units also check prices many times as they keep lying all the time.
Very bad experience with them and no one helps when you complaint .
If you buy from them be prepared for the worse after that .
They not taking complaint seriously!

Don’t bother buying from them their sofas are rubbish and when they ask you to send eveidnce in won’t respond because they know their service is crap just like their sofas.

Great experience !!!
Highly recommended
Sales staff professional
Delivery guys very helpful also

Best customer service I've had in a long time. Joseph at the Enfield branch went above and beyond to make my purchase so easy. Highly recommend

Kush in the product aftercare team gave us excellent service.
He fully understood our concerns and quickly made us feel comfortable, acting promptly to rectify the problem we were experiencing.
He quickly followed up with email confirmation confirming our discussion.
Brilliant service!

The person who installed the sofa in my front room did a good job . He was professional and explained the construction and added some use care information . He listened to my concerns about my wooden floors and adapted accordingly.

The second person who was with him will well advised to let the first person do the inside construction and explanations as there is a noticeable difference in their communication skills .

Worst company and customer service experience I’ve ever had.

We ordered a mattress that was due to be delivered within 3 weeks, and delivery was scheduled. On the day it was supposed to arrive, we were suddenly informed that the mattress was “missing” and they were unable to locate it.

Two weeks went by with absolutely no updates. I had to call them myself, only to find out that they still hadn’t located the mattress and would need to reorder it — meaning another 28-day wait.

The most frustrating part is that not a single person contacted us during this entire process. We were left completely in the dark and only found out what was happening because I chased them for an update. Expecting customers to wait another month after such poor communication is unacceptable.

We cancelled the order because we completely lost trust in them, and to make matters worse, it has now been 3 weeks and we still haven’t received our refund.

Extremely disappointing, especially from a company like Furniture Village.

We bought a king size bed from FV Enfield. Arafat was very attentive, listened carefully to our requirements and suggested some excellent options. It felt very personalised and he really invested time in helping us decide. We have bought from this store before and have always been very satisfied with the service. Thank you, Arafat!

Great in-store customer service, friendly, helpful and professional.

Great selection. Attentive service. Coffee not bad.

We ordered on 22nd March.
On 8th April we received an email saying there was a delay until the beginning of May. No contact from the branch.
On 28th May another email to say further delay till end of May. Still no phone call or apology from Enfield branch.
On 3rd June I emailed to make an official complaint.
Later that day received a phone call to book a delivery.
I complained again and was told she would get someone to call me.
The bed was finally delivery on 6th June.
The headboard was damaged.
The delivery driver were excellent however in the whole process.
Ive waited before completing this review in anticipation of someone actually phoning me to apologise and offer some form of good will gesture for the awful service but still nothing

Asif was great. Attentive but not pushy and very helpful in guiding us to buy what was best for us.

Great customer service

Good choice of furniture and friendly staff.