Furniture Village - Enfield Reviews 

From the start to the end very polite and very professional.

I am satisfied with the salesman services that I was offered. He has done the required paperwork to complete the purchase.

Beautiful quality furniture, helpful staff and great delivery team

Very helpful in finding the right product and the price was excellent
The service was great

Good quality furniture, seems solid so far, arrived on time and delivered and assembled with care. Store had a good range of products to view and sales person was helpful and friendly.

A huge thank you to Asif Ferdous at the Furniture Village Enfield store. He was extremely professional, helpful, and friendly. He made our shopping experience seamless and enjoyable. Truly excellent customer service!

I came and as soon as I arrived an employee called Asif ferdous came to us and offered us coffee and water. He helped us get great furniture and a great discount, much appreciated with the help.

Arafat was very knowledgeable, friendly and helpful. Great experience and I will definitely recommend him and this store to others.

Naj was very efficient and courteous. His customer care skills were 10/10

Alfred and Sein were attentive and delivered and assembled our goods at pace, whilst Raheem recommended the products on shop floor and went above and beyond in his customer care and service. We are happy with their service!

Arafat was wonderful, he was very knowledgable and kind

Ryan and Stuart was very friendly and very good team player. They have installed the furnitures in very well and removed all rubbish and boxes gently. Well done to both of them for they great service

Having had a brand new suite delivered the first week of January 2026 we were so disappointed that one of the recliner chairs broke literally three months later. Reporting this to customer service was a complete joke. However we eventually had someone call round to our house to take a look at the defective chair only to be told that a new part had to be ordered for the motorised part of the recliner and that when it arrived, he would go come back to our home and dismantle the chair to put the part in and then would sit on the floor and sew back all the leather from the side of the chair that would have to be removed. That was in April. We chased and chased customer service and eventually yesterday (18/05/26) we were sent an email saying the part had been ordered and would be with them on 27th July and then they would arrange for the repair to be done at our home. This is totally unacceptable. The time this is taking, their route for correcting this issue and the attitude displayed by both customer service and the original shop’s manager, who we went back to yesterday to ask for help, is tantamount to a joke. This chair has been broken now for longer than it worked. We understand that sometimes these things happen but no one is actually bothered by unhappy customers. Once they have your money, this do called family owned business are just as bad, if not worse, than the big stores who hide behind anonymity.
Will never buy from Furniture Village again.

Excellent services by manuals

Great deals
Good communication

I have visited the Furniture Village Enfield store twice and both the times Arafat has been a pleasure to talk to. He has been greatly helpful in choosing two beds and sofa and other furnitures. If there was an option to provide 10 stars for his consultations and services, I would have given 10 stars. Thank you Arafat!

Arafat was incredibly helpful from the moment we entered the store. He was friendly, polite, professional, and extremely knowledgeable about the products. His customer service was amazing throughout our visit. We highly recommend visiting Furniture Village.

There was a wide variety for us to chose from. Asif the saleswoman was very helpful and knowledgeable.