Furniture Village - Enfield Reviews 

Very good service and amazing furniture at Enfield. We love it.

Asif was very helpful and provided great customer service. Quality of sofas is great.

The delivery guys Brenya and Alfred were very professional. They secured the floor and I was very surprised as never had that before. The guys had consideration entering my property and were very respectful. After setting up my sofa, they advised me on how to operate my recliner and when they left. I was a very satisfied customer.
Well done Brenya and Alfred, you are an asset to the company. Keep up the good work.

I called furniture Village Customer Service department the evening of 20th February 2026 at 18:31pm to report the issue.

A gentleman named Sean was extremely knowledgeable and very helpful.

He guided me through what I needed me to do on my end.

Thank you so much Sean.

Raheem khan was really helpful in selecting our sofa set, he answered all our questions and made us feel comfortable

On 16.02, my family and I visited the Furniture Village store, where we purchased furniture for our home. We would especially like to thank Asif for his outstanding assistance. He was extremely helpful, patient, and kind throughout our visit, and we are truly grateful for his support.

We would also like to say a special thank you for the gifts — that was a very thoughtful gesture and much appreciated.

Once our order arrives, we will definitely leave another review to share our experience.

8 weeks and still not received table - 2 huge mistake for delivery and no compensation / apologies.
Very good until you pay the money, then they dont care about you and treat the customers very badly.
I have had 2 failed deliveries: first one after 4 weeks, the table was completely broken in many pieces, second one 3 weeks later it was the wrong colour. Called me 2 days later, no apologies, to tell me I had to wait another 10days for delivery. and worst of all calling me back to tell me that they cant reember the delivery date, this is beyind ridiculous! I was promised some floor protector by sales man, but no one seems to recall this. Waiting time is one avarge 30minutes to talk to someone!!! I am extremely frustrated and upset about the whole experience.... no apologies or compensation offered after all of this.

I brought a lovely 2 and 3 seater sofa from furniture village which arrived 2 weeks ago. I love these sofas but unfortunately I've noticed a clicking sound when I sit on them. I called the care team and spoke to Kieran who helped me within minutes. He was pleasant and helpful and explained all the next steps. He put my mind at ease by organising a technician to contact me.

I would have given 5 however, my order has not been completed yet. Mattress has not been delivered today - Sleep Story Memory Pocket Mattress, until I asked the lovely gentleman about it and called their office, and they said tomorrow.
I am still not sure whether it will be delivered as I have not got any update from them, or time slot. Very disappointed. I am more worried if the right thing would be delivered.

Update: 19/02/2026: Mattress delivered yesterday. My order now completed.

Though my free- Sleep Story Pair of Pillows was included in the order was not delivered, but it is not a big deal.

Thank you Furniture Village, thank you Joseph at Enfield, the 2 gentlemen who assembled the bed, and the who delivered the mattress. Everyone I encountered in this process has been professional. Finally thank you Shanice for you response.
Many thanks

Arafat Akbar was very professional and helpful

Really good service appreciated all the help from Asif

Excellent customer service received from Mark who was quick and efficient at dealing with our needs resulting in a very pleasing experience and purchase.

My family and I had the pleasure of visiting Furniture Village a few days ago and the experience exceeded our expectations.
From the very entrance you see a beautifully arranged showroom with carefully selected high-quality products. The craftsmanship is outstanding , with wonderful materials and finishes that reflect real expertise.
What we really liked and were pleased with was the bespoke and personalised customer service they provide - something that most companies have forgotten nowadays.The team take the time to truly understand what you are looking for and offer thoughtful advice and guidance without being intrusive or pushy.
From the moment we walked into the showroom, our consultant Mr. Asif Ferdous gave us a warm welcome and made us feel valued and special. He carefully listened to our preferences and ideas and then transformed them into something even better than we imagined by giving expert and tailored advice, explaining the pros and cons of each choice we made thus helping us to pick the best options for our needs and budget. We highly appreciated the outstanding service Mr. Asif provided.

The salesman was very polite knew how to help us when choosing our dining table

Asif was amazing today, really warm a friendly to talk to. Went above and beyond for us for a great deal. If we need any furniture in the future we’ll definitely come back

Our sales consultant Mr. Asif Ferdous was extremely helpful and made our visit incredibly smooth, enjoyable and comfortable. He recommended the best products for our needs.
Top notch service!

Asif served me today. He provided excellent product knowledge and great customer services. My family have shopped at Furniture village for many years, very happy customer

Good choice of products at reasonable prices compared to elsewhere.
All staff helpful but not pushy.
Particular thank you to Raheem Khan for his advice, guidance and patience.
Will no doubt buy again for the next room we update.

The assistant knew his stuff and once I’d explained what I was looking for, he immediately showed me what was available.