Furniture Village - FC Southampton Reviews 

2,813
TrustScore 5 out of 5

4.9

West Quay Retail Park, Harbour Parade, SO15 1BA Southampton, England, GB


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Rated 5 out of 5 stars

Shane & Luke delivered and built our replacement bed. Arrived at the specified time. They were courteous, efficient and quick with the build. Any questions were answered in a professional and polite m... See more

Rated 5 out of 5 stars

Both Mac & Scott were absolutely brilliant really friendly chaps, phoned me half an hour before they arrived. They made sure my floors were covered before offloading the sofa. I am thrilled with my n... See more

Rated 5 out of 5 stars

We were a bit nervous ordering from Furniture Village as the independent store we have used closed John Lewis had a very poor selection instore.From the initial contact and ordering ,delivery times ev... See more

Rated 5 out of 5 stars

We were first told from the distributor what to expect time approximation day before the delivery . Then a text that you could tract how soon the delivery would be done. Rich and Luke who delivered... See more


Company details


Contact info

  • West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,813)

63,275 reviews in the last 12 months

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Rated 5 out of 5 stars

Shane & Luke delivered and built our…

Shane & Luke delivered and built our replacement bed. Arrived at the specified time. They were courteous, efficient and quick with the build. Any questions were answered in a professional and polite manner. A full and comprehensive brief was given on completion. Very pleased with the service.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery

Quick and efficient delivery both Rich and Luke introduced themselfs to us and were friendly and talkative throughout.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Alex and Joe were helpful delivery men…

Alex and Joe were helpful delivery men they helped me arrange my other furniture to make room for the sofa and put it in the best spot. Both friendly. Also delivered ahead of time by about 2 weeks!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

We ordered our dining table and chairs…

We ordered our dining table and chairs and was given a 3-5 week delivery time within 2 weeks it was delivered and assembled by 2 lovely men Luke and Rich who were very polite and worked very fast was given 7-10am slot and were here by 8am quickly and efficiently job done will definitely go back to furniture village again

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery day given then updated to a…

Delivery day given then updated to a time window which on the day the guys arrived within that slot. In fact they arrived within the first 15 minutes of the three hours so this was great and not have me waiting
Polite, tidy and set up item then placed in room of choice so all good 👍

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Luke and Rich were superb

Luke and Rich were absolutely brilliant. Took a lot of care not to damage anything and were very courteous. They were a credit to Furniture Village and would recommend to anyone.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

I had a message back from furniture…

I had a message back from furniture village I sent back what they asked for and have heard nothing from them 😞

August 27, 2026
Unprompted review
Furniture Village - FC Southampton logo

Reply from Furniture Village - FC Southampton

Good morning, I’m sorry to hear you haven’t received a further response from us. To enable me to investigate this for you, please email a copy of your review, along with your full name, address and order number, to myexperience@furniturevillage.co.uk.Kind regards, Gabriel

Rated 5 out of 5 stars

Both Mac & Scott were absolutely…

Both Mac & Scott were absolutely brilliant really friendly chaps, phoned me half an hour before they arrived. They made sure my floors were covered before offloading the sofa. I am thrilled with my new corner sofa fits perfectly in my living room.
No negative comments 100% customer service. Would recommend Furniture village to friends and family.

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Slumber sofa set

Looked all over online for a good 2 seater and a 3 seater sofa bed set
Other websites were "cheap" or too expensive
Furniture village was not the cheapest but a fair price for what it is and very glad we made that choice!
The delivery guys Mac and Scott were on time, well presented and left everything clean and tidy, also took all the packaging with them!

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

The delivery guys

The delivery guys, Luke and Rich were great, careful and quick. Really pleased with FV and would definitely purchase from the again. Karen

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

We were a bit nervous ordering from…

We were a bit nervous ordering from Furniture Village as the independent store we have used closed John Lewis had a very poor selection instore.From the initial contact and ordering ,delivery times everything went well. The sales person in store very knowledgeable.Luke and Rich who delivered our item today was great.Arrived within the time slot given . Recieved a text stating they would arrive within a 20 minute window and arrived on time.Both were polite and professional All packaging taken away with them.I have heard and read reviews of bad service from Furniture Village. In our case everything has been perfect and we are very happy with our new leather sofa.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

We were first told from the distributor…

We were first told from the distributor what to expect time approximation day before the delivery . Then a text that you could tract how soon the delivery would be done.
Rich and Luke who delivered and assembled our dining table and chairs. Were professional, fast made sure table was level. I was happy with it. Took away all the packaging as well.

August 20, 2026
Unprompted review

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