Furniture Village - FC Southampton Reviews 

2,827
TrustScore 5 out of 5

4.9

West Quay Retail Park, Harbour Parade, SO15 1BA Southampton, England, GB


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Rated 5 out of 5 stars

Luke and Rich gave us a great service. Second floor flat and nothing was too much trouble. Furniture unpack and assembled. Guys were very friendly and professional,made the whole experience with furni... See more

Rated 5 out of 5 stars

We bought a lovely sofa from Furniture village in Southampton the staff were helpful and gave us time to discuss our needs. The sofa is fantastic, and the delivery to the isle of Wight was faultless,... See more

Rated 5 out of 5 stars

We are extremely happy with the delivery of our furniture. Everything was delivered, assembled and carefully tested to make sure it was working perfectly. Once everything was finished, all the boxes... See more

Rated 5 out of 5 stars

We had our new sofas deliverd this morning by Shane & Scott, they were both very friendly and polite. A credit to Furniture Village. Tina & Michael Whitlock.


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  • West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,827)

65,147 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivery day given then updated to a…

Delivery day given then updated to a time window which on the day the guys arrived within that slot. In fact they arrived within the first 15 minutes of the three hours so this was great and not have me waiting
Polite, tidy and set up item then placed in room of choice so all good 👍

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Luke and Rich were superb

Luke and Rich were absolutely brilliant. Took a lot of care not to damage anything and were very courteous. They were a credit to Furniture Village and would recommend to anyone.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

I had a message back from furniture…

I had a message back from furniture village I sent back what they asked for and have heard nothing from them 😞

August 27, 2026
Unprompted review
Furniture Village - FC Southampton logo

Reply from Furniture Village - FC Southampton

Good morning, I’m sorry to hear you haven’t received a further response from us. To enable me to investigate this for you, please email a copy of your review, along with your full name, address and order number, to myexperience@furniturevillage.co.uk.Kind regards, Gabriel

Rated 5 out of 5 stars

Both Mac & Scott were absolutely…

Both Mac & Scott were absolutely brilliant really friendly chaps, phoned me half an hour before they arrived. They made sure my floors were covered before offloading the sofa. I am thrilled with my new corner sofa fits perfectly in my living room.
No negative comments 100% customer service. Would recommend Furniture village to friends and family.

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Slumber sofa set

Looked all over online for a good 2 seater and a 3 seater sofa bed set
Other websites were "cheap" or too expensive
Furniture village was not the cheapest but a fair price for what it is and very glad we made that choice!
The delivery guys Mac and Scott were on time, well presented and left everything clean and tidy, also took all the packaging with them!

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

The delivery guys

The delivery guys, Luke and Rich were great, careful and quick. Really pleased with FV and would definitely purchase from the again. Karen

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

We were a bit nervous ordering from…

We were a bit nervous ordering from Furniture Village as the independent store we have used closed John Lewis had a very poor selection instore.From the initial contact and ordering ,delivery times everything went well. The sales person in store very knowledgeable.Luke and Rich who delivered our item today was great.Arrived within the time slot given . Recieved a text stating they would arrive within a 20 minute window and arrived on time.Both were polite and professional All packaging taken away with them.I have heard and read reviews of bad service from Furniture Village. In our case everything has been perfect and we are very happy with our new leather sofa.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

We were first told from the distributor…

We were first told from the distributor what to expect time approximation day before the delivery . Then a text that you could tract how soon the delivery would be done.
Rich and Luke who delivered and assembled our dining table and chairs. Were professional, fast made sure table was level. I was happy with it. Took away all the packaging as well.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Super polite and helpful guys

Super polite and helpful guys!
Had a couple of questions and problems with quality of the table and chairs delivered. He answered all our queries very fully and professionally and told us very clearly options and next steps
Tha k you for the great service

August 20, 2026
Unprompted review

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