Furniture Village - Gateshead Reviews 

Great choice and welcoming staff . No pushy sales , very knowledgeable and helped with our choice

Ammo the sales consultant was really helpful without being pushy. Probably the best experience I’ve had whilst buying furniture

Staff were very friendly and helpful, the service fantastic.

Very helpful assistance without being overbearing.
Rosie was very helpful and knowledgeable.

We were very impressed with the layout of the store, the cleanliness and service. On entering we were greeted by Lorne, the customer advisor and we expressed an interest in a quality leather sofa and armchair on offer at a reduced price. Lorne was very friendly, pointed out the features included coil springs and allowed us time to consider a purchase. We left the shop to visit other stores nearby but returned later to make a purchase. We were very impressed with all staff involved including the manager who was very knowledgeable. I can highly recommend this store at the aMetro Centre, Gateshead.

Lovely staff .. not pushy and very helpful

Very friendly professional staff.
Thank you

The warm welcome

Sales person took the time to help 2 older people and guide them to what they wanted.

Excellent, professional service. Special mention to Tim who answered our questions with knowledge of all the products. No pressure sales

Rosie gave us very clear advice on the new furniture and accessories we have recently ordered for our new home. This built very well on the guidance given through the home design service.

The Sales Advisor Neil Armstrong at Furniture village was extremely knowledgeable about the furniture in the Metrocentre store. He advised me about all aspects of the stock making sure I had all the information I needed to choose the ideal corner unit I would need to fit into my static caravan. We were not rushed into our purchase and had plenty of his time to choose the material we wanted and chilled with a coffee. A very pleasant experience. This is the second suite I have bought at Furniture Village and would highly recommend a visit if you are looking for Furniture. As the furniture is made to order the delivery time is 12 weeks which is about the usual wait.

No hassle good service

We buy all of our furniture generally from yourselves ,as we feel you offer a better range of options and the quality has always been good.

Neil , has dealt with us for years, and we always feel he has our best interests at heart, regarding our choices and decisions.

Dianne was very helpful and made things easy

Range of goods, and sales assistant Joanne

Staff were not hanging over you while browsing but when we required assistance they were very prompt and attentive

We’ve just bought a new sofa and dining table from Furniture Village Gateshead and had a great experience from start to finish. Neil Armstrong looked after us throughout and was incredibly helpful, knowledgeable and patient, giving us plenty of time to make the right decision without any pressure. He also made a real effort with our two children, which we really appreciated.

The whole process was smooth and enjoyable, and Neil’s friendly approach made a real difference. Customer service like that deserves recognition. I have to say he made the whole experience feel out of this world!

Such a lovely store and Rosie was so
helpful , great Coffee and Cookies too.

Rosie was observant but not pushy and let us wander and then offered us further assistance with our final selection 🙏

We have dealt with Neil at the Metro Centre store a few years now , always very helpful and informative.

Would definitely recommend