Furniture Village - Gateshead Reviews 

Just returned home from Furniture Village, Gateshead. We visited for first time on Sunday to be greeted by Tim. Tim had all the time for us as we discussed our options. He even offered us a cup of tea before we got chatting about sofa's as we entered the store. We didn’t feel pressured at all and came away without a sale as we were unsure of what option to take. Returned this evening to order our sofa. Tim again was the perfect sales person helping us out with decision making. Very professional and no heavy sales pitch talk. I now have my sofa ordered and very happy with the service received. Plus point it will be arriving a lot sooner than expected. Thank you Tim for your 5⭐️ service both this evening (22/9/2026) and Sunday gone 20/9/9/2026.

Upon arrival at the metro centre store we were greeted by Tim a member of staff he asked us if we were looking for anything particular we said a three piece suit and explained what kind he showed us were to go then said he would be at his desk when we needed him when we picked one he did the paperwork explaining each step of the way
This was our first time shopping at furniture village but will be happy to shop there again

Tim was very patient & showed me lots of options
He listened to my main need which was support for a spinal condition

Firstly the two guys who delivered the furniture, Martin and Dan were 1st class and today the lady, Amber whom sorted out the issue with the recliner chair was equally as helpful and friendly s the two guys so well done to Furniture Village and why we’ve purchased our second 3 piece sofa set

Very very bad experience.I purchased four products they two products has complaint I send the email and three times visits the Gateshead outlet also teams are playing I feel.very very shameful am purchasing the furniture here

i bought a settee chair and stool, in december 2025 in january 2026i informed them that a spring in the settee was broken and two of the casters were also broken . they replaced the casters one was sent in the post and we had to replace this ourselves, some time later the other one was changed. nothing said about the spring so phoning them a lot and messaging lots finally got them to change the settee for a new one, that was great it is now august and iam still waiting for this when their agreed to change it was 11 weeks ago, i have messaged them twice and no reply i fell like i am back to square one with them, what can i do now? it cost me £3800 so was not cheep i fell like i just want my money back for something that is not fit for purpose.

Joanne metro centre store amazing thank you for getting us sorted with our mam & dad

Everything was great, and very informative about the sofas

I loved that no one came up as soon as i walked through the door and asked could they help. They did however, noticed i was disabled and told me where everything was, and informed me where there was a lift to get upstairs.

Anja was attentive but not pushy, very helpful and obliging ,answered all questions I had ,lovely experience and she is a credit to the store

The store had everything we were looking for. The staff (Olesya) were really helpful.

The lovely man called Neil he was so helpful

Really great people working here. Lorne was really helpful and friendly.

Donna responded by telephone to my email within 24hrs . Donna presented as being very pleasant and efficient.She then promptly confirmed the conversation we had via email. The level of care we have received from Furniture Village After care has been fantastic Faultless.Pathway of dealing with customer problems is second to none.
I have to take this opportunity to commend ever member of Furniture Village staff I have had contact with.
From sales Tim
From delivery Mitch and colleague.
From After Care Lola,Sean and Donna.
I could not have wished for better service.

Had a good shop experience but bed was faulty and replacement was ordered. They had also delivered wrong coloured headboard ! Heard nothing for several weeks. Phoned the 0191 numbers but no one available 3 times left a message as all I was able to do. NO ONE got back to me
so phoned main number. Was told option 2 which I chose as waiting for delivery is actually the Warehouse. I should have picked option 1 the shop . So I said perhaps rename the choices !!! I was told
I was not the first one to complain about this and to flag it up and you had flagged it up but it had not been taken up and changed. Perhaps you should listen to your staff who have to deal with queries like this. Now been told the bed is not being made anymore and you have written to the company on more than one occasion asking if they can produce one or not would’ve been a good idea to have kept the customer informed. The lady I dealt with now was helpful, but what’s gone on has done you no favours hence the star rating.

Kev and Steve delivered my new dining table and chairs and were fabulous. On time, careful courteous and fast! They also answered all my questions about the extendable table -Thanks Kev n Steve I will use furniture village again

Very nice gentleman knew what he was talking about with reference to what we wanted
Very polite and patient
Would definitely recommend furniture village to friends and family

Seen the sofa online the day before, so went to see it in store and I wasn’t disappointed. Real lovely quality sofa, had a lovely sales assistant Rosie serving me. And we went through the colours and the payment methods and she was very helpful and knowledgeable.

Well trained and pleasant staff very knowledgeable and helpful

Really friendly customer service he was very helpful
He listened to what we needed and suggested different options available without any pressure to make a decision .