Furniture Village - Gateshead Reviews 

We have not been told about the home event reductions. We had to come back to the store to find out what our discount had been which we already paid full price

Excellent service from the delivery drivers Mike & Danny. They arrived on time, assembled the furniture efficiently, and cleaned up afterward. Professional and polite.

Shop was friendly and professional. Just had mattress delivered promptly within the time specified. Unfortunately i did not get the delivery guys names but the were fantastic. Friendly and helpful they put mattress on the base for me and took all packaging. Couldn’t have asked for a better service

Fantastic service from first going to shop to receiving our dining table and chairs.Great communication fast delivery and friendly staff.

Initially ordered a sofa as I was moving house but the sale fell through. Tim at Gateshead branch was very helpful in allowing me to keep my order until I found a new property. Found a new house and updated Tim. When I moved house I updated Tim again with the new address. For some reason their system was unable to update the new address and I must’ve made at least 7 phone calls and numerous emails and eventually had to call into the store with evidence of the new address. My sofa was delivered to the correct address but realised today I have been charged for “care and protect for upholstery” which I never agreed to. Rang customer services about this, who had no recollection of my new address and was told I needed to be transferred to shop floor but that they would update my address on their notes.Call got cut off. Tried another 4 times, every time call was cut off. Spoke to customer services again who refused to have a conversation as didn’t recognise my address. Absolute fart on. Wouldn’t buy from here again!

Neil the sales was so helpful he phoned me when he was off work to arrange delivery for my furniture

Diane was very helpful and knowledgeable. She gave us space to look and think about what we wanted. Thanks for all your help.

Fabulous experience, thank you so much. Went above and beyond. Got exactly what I asked for.

Very helpful Staff member who helped us pick out our dining room table. Made us sure that he was there to help. Super helpful

Ammo was Professional, efficient, listened to our requirements, knowledgeable and approachable . Made our experience a memorable one. Thank you

Richard was very helpful and knowledgeable about the furniture we bought. At the same time he wasn’t at all pushy and gave us space to make our decisions. Very polite and friendly. Thanks.

Great sales lady fast and efficient

Great service from Neil Armstrong at the Gateshead store. We were looking to buy a couple of leather sofas and he made our buying experience so easy, no pressure and answered all of our questions.

We received our new ottoman bed which we were so excited about. Obviously turned the house upside down to remove what was under our previous bed, and when the new one was installed it was twisted. The bottom section has come away and the bed is twisted. Upon ringing customer services, told a third party would come and see (presumably try to fix). Obviously buying a new bed, wouldn’t expect this. If faulted, should just en a case of return and send new one. This is nearly £3000 worth of bed.

Everything was as it said into all the time on time lads that delivered were fantastic friendly professional an so quick

We were left alone without any bother from sales people until we had decided what we wanted. Then we sort there help and finalised our decision to buy. Thank you Furniture village.

Extremely helpful, knowledgeable staff (Joanne Little) who welcomed/acknowledged me but then, after initial advice, gave me space and time to look and decide. When I proceeded to make a purchase she was very thorough and informative.

There's a really lovely feeling when you walk through the door of Furniture Village, despite the size of the store.
Rosie came over straight away and made us feel very welcome. She was so helpful and went out of her way to give us excellent advice and loads of information and demonstrations of the furniture we were choosing. She gave us plenty of time and even made us a cuppa while we discussed our options. Absolutely outstanding customer service from Rosie with no hard sell just a genuine willingness to help.