Left alone to walk around and look at different options. Once we decided on what we liked it just look a couple of questions to change design of the chairs and place the order. No pressure or rush, ac... See more
Location
Switch locationWill Adams Way, ME8 6BY Gillingham, GB
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Great selection of sofas were on display. A warm and welcoming store. Able to walk around and have relaxed look. Darhys our sales man acknowledged us with a friendly welcome and offered us a drink whi... See more
Darhys Nugent at your Gillingham store provided excellent customer service. He was extremely helpful and patient whilst we narrowed down our choices to a preferred option. He the explained without e... See more
Absolutely delighted with our new dining room table and chairs. Very professional from start to finish. The salesman was very helpful which I know you expect when purchasing item but we had no pressur... See more
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Friendly staff
Friendly staff. Tom was very knowledgeable about the products. No pressure to buy. A wide range of sofas to choose from. Our dogs was welcome to join in with the sofa choosing experience. She loved sniffing each and every sofa!
Sofa
We bought a sofa today and Clive was very helpful and explained all the steps from purchasing, manufacturing and delivery.
We were not pressurised into making a…
We were not pressurised into making a purchase but were left to browse and decide.
Great service and products
Great product and service
Great product and service - We were left to browse all the store and only when we were ready was the sales assistant there to help us
although there was delay in delivery by 4 weeks the sofa is amazing and perfect on delivery no marks or anything
delivery team was very helpful, constructed L shaped sofa and took away all packaging
our sales advisor Andy Brown was so…
our sales advisor Andy Brown was so professional , his knowledge is excellent , we were not rushed to make a decision , overall our experience was very good
Very helpful not pushing lots of info…
Very helpful not pushing lots of info Carly was our sales person
Very knowledgeable
Great customer experience
Darhys at the Gillingham store made the buying experience easy and was very attentive during the entire process, without being overbearing.
great experience
we had a great experience the salesman was great, very helpful, the store itself had lots of choice and was extremely clean and set out well.
A friendly and professional experience
A friendly and professional experience. Made to feel confident by Darhys (Nugent) when purchasing the suite. Just the right amount of engagement prior deciding to purchase.
Well guided environment
Well guided environment. Helpful staff. Complimentary cookies helped keep the kids happy when they got bored!
Great service today from Andy in store
Great service today from Andy in store, no pressure on us to purchase. Answered all questions we had in a professional manner. Thanks for your help
Great service from great staff
Darhys Nugent was very pleasant and…
Darhys Nugent was very pleasant and attends to all our needs. He was extremely patient with us. Thank you.
Clive was personable and helpful
Clive was personable and helpful. Didn’t we were being sold out and he gave all the necessary relevant information.
Excellent customer service and quick…
Excellent customer service and quick delivery
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