Furniture Village - Glasgow West Reviews 

Great service from James

Michael helped us with buying 2 sofa’s. He was incredibly friendly, knowledgeable and professional.He made the experience very easy. Thank you.

Service was second to none Derek was very pleasant and extremely helpful

Ross Jenkins was super helpful in helping us find the right sofa and lovely to chat to! The leadtime is taking longer than expected but we're very excited to receive our new sofa.

Calum was very knowledgeable about the beds we looked at. He showed us samples of the material and colours available to choose from as we didn’t like the colour of the bed in the showroom.

Jay(James) has helped us recently with a few purchases , always happy and goes above and beyond to help, recommmend a visit to him if thinking of purchasing , nothing ever too much for him to help with

Great service from Ross very helpful, explained everything clearly.

I asked a lot of questions about what I wanted and Derek answered all of these

Rino was a fabulous salesman no hard push and very helpful!

Flty item delivered twice and after service a disgrace

We visited the Hillington store in Glasgow in April to purchase some dining room furniture. Two of the items we purchased were floor models being sold off in the sale. As these were in immaculate condition we made the decision to purchase these and an order was placed for our other items. We received our delivery on 4 August 2026 and the glass curio is dented, chipped and scratched. I contacted Furniture Village’s aftercare team and spoke with Khadija who was very friendly and helpful. I have emailed photos we had taken when we saw the item and photos of the item now in situ and are awaiting a response. My three star review does not reflect the service I have received from the Customer Service agent but the disappointment at the damage that has been done to this piece of furniture. I will wait to see how Furniture Village will deal with this matter.

26 August Update
After several emails and phone calls was being told they were leaving me messages which was not happening on my phone. Have been advised they don’t offer a service to repair the damaged cabinet and I can either get a £250 refund or return the item.

Furniture Village aftercare service is shocking. Happy enough to take your money but have had to chase them for over 3 weeks and their options aren’t satisfactory given we have the matching sideboard……

Quick job, excellent service.

The store has a great variety and amazing customer service, in particular Jay was very helpful in the selection of our sofa. Highly recommend

Excellent service from Derek with glasses Derek was Great with the kids they even got a cookie 🍪. Staff friendly shop lovely clean ,I have bought furniture previously also had a good service however had to use the care protect castelan group not so good with getting back to you process should be smooth but not .
Anyway Derek thank you 😊.

Sales Rep was very helpful

We were given the space to look at options without being asked constantly if we needed any help

Frances today was excellent in her service. She showed us many different options, for what we were looking for. She answered all questions well. We were very happy with our purchase today. She also informed us of the care package which was something we then took, due to small children, which was very reasonable.

Frances was very helpful, informative, explained everything in detail. She was so kind and really easy to deal with. Would recommend anyone to go and see Frances in furniture Village
Leigh Duncan and Alex McLean

I recently bought sofas from this store. I visited the store twice before making my purchase. On both visits, I was assisted by Jayne who was extremely friendly and helpful without putting pressure on me to buy something. I explained what I was looking for and Jayne gave me plenty of time to browse on my own. I found Jayne to be very knowledgeable about the products and I am very pleased with the choice of sofas I have picked.
Thank you Jayne.

Salesman was very helpful and was so knowledgeable