Furniture Village - Guildford Reviews 

Visited the store with a broad criteria for new 3 piece suite in our heads. We explored a number of variations with John, the sales person and eventually arrived at a solution. Without pressing he gave options, showed us different examples and made helpful suggestions. Not the first time we’ve visited FV and have always had great service.

David was very helpful and found the perfect bed for me! Very attentive and made the process very easy

Gary was an inspiration to deal with at the Guildford branch… He guided us and assisted my daughter with buying her new furniture for apartment from start to finish.

A truly impressive level of customer service and I look forward to continuing to use their services in the future.

I have been a client for over 30 years!!

Keep up the great work!

Dave was amazing so helpful, he never hurried me telling me to take my time and was very informative about the beds ! Definitely will return to buy another bed and I'd want Dave again! Asset to your company!

Connor and Raz delivered our son’s double bed early this morning. We are extremely pleased with their service - courteous, friendly, efficient, professional and excellent all round. Never knew a bed could be put together so quickly!
Connor especially was very kind and ensured that everything was in order and that we were left with all the instructions and knew how to pop the safety lock on in the future.
He even took the time to show our young son how to lift his storage piece up and down and what to watch out for. Checked all the walls to/ from the bedroom and made sure we were happy with where the bed was placed. Special touches like allowing space around the side to access plug sockets was also appreciated.
Very pleased with their service - they really did roll out the red-carpet! And our son is thrilled with his new bed. HUGE thank you to you both!

Fast and friendly

Very helpful friendly staff. Excellent service. This is the 2nd large purchase from Furniture Village will always go to them first you can always guarantee the quality.

A big thank you to David who made our experience excellent. Due to how helpful he was, we managed to get the furniture that we wanted and we are very happy. He was very informative and went above and beyond.

Great product and competitive price

I was able to sit in the sofa and choose colours. I had advice from the sales person in an unhurried way and while buying the furniture I enjoyed a latte and cookie. The whole process was at my own pace. Gary Eaton was patient and had great advice.

Delivery crew were very professional, helpful.
Shaun and Matt - Store 2 Door

We were left to look around the store at leisure and then helped by a member of staff when requested. A very easy, enjoyable experience

The staff were very helpful and friendly.
I shopped in the Guildford branch and they couldn't do enough for me.
October 2024, I spent about £7,000 and was promised a free mattress protector and pillows.
This was over 18 months ago. I've made several queries, the last being October 2025 but I am still waiting and they have stopped responding to my messages.
It's as if they loose interest once they have your money.
I wouldn't have minded if they had not made any promises, but they did, and I felt like I was begging every time I asked.
The telephone staff were also quite rude.
I certainly will not be shopping there again.

Very welcoming,polite and informative regarding products. Didn’t feel under pressure to buy which is nice. I have brought from furniture village in the past (friern Barnet branch) no longer moved. However this branch was really good. Marcel and John very helpful and professional. Two different products purchased. Marcel on 12th May and John 27th May.

Great support from your worker good explanations and being left to make our own choices without any sales pressure

Margaret made the options, features, benefits and cost comparisons very clear hence she made my decision making process very easy. She was patient and tolerant responding logically to every option she had presented for me to consider. The decision to purchase was made and I felt so secure in her competent hands that I returned the following day to make a second purchase.

Marcel was very knowledgeable and helpful when making my choice

Helpful staff answered all questions and not too pushy. Store manager brought us a cup of tea. Excellent service.

Very good customer service

i’ve got great attention from Costa. He was patient informative and very professional. It made me on this occasion. Make the right choice of sofa. I couldn’t ask for more.