Lovely experience in the shop yesterday ordering a new sofa. Felt completely relaxed and wasn't immediately jumped on by a salesperson. When a gentleman did approach, Shak, he was very polite. Sha... See more
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We had a fantastic experience at Furniture Village. A huge part of this was due to Shak, who was extremely attentive and knowledgeable. Shak gave us excellent, useful advice and never rushed us into m... See more
Manish was friendly, knowledgable, with no pressure sales. Explained the sales process simply and did his best to ensure I left the showroom a fully satisfied customer. Will definitely return for my... See more
Thanks to Shak for his exceptional customer service service! Because of how well he treated us and was patient with us when we purchased our mattress, we returned to buy our dining table with him too.... See more
Company details
Contact info
Fosse Park South, LE19 1UT, Leicester, England, United Kingdom
- 0116 497 2120
4.8
Excellent
3K reviews
Asks customers to review
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Paddy was a great help he knew exactly…
Paddy was a great help he knew exactly what I was looking for.
He was very genial and made sure I knew what I was looking for. Many thanks for excellent service Paddy.
Val Gower
September 5, 2026
Unprompted review
Great service with coffee and cookies…
Ash was great and we found the right sofa
September 5, 2026
Unprompted review
Mo at Leicester gave a great service
Mo at Leicester gave a great service
September 4, 2026
Unprompted review
Great Service
Came in today and was served by Rick. He was very friendly. And super helpful when it came to picking or new sofa and finding our matching dining room chairs.
September 3, 2026
Unprompted review
Great selection of furniture and good…
Great selection of furniture and good customer service. Friendly staff and no pushy sales. Would definitely recommend and use again.
August 31, 2026
Unprompted review
LOOKING FOR NEW SOFAS
LOOKING FOR NEW SOFAS
I found Patrick Mulholland the Sales Consultant extremely helpful, explained very clearly, and answered all of my queries with no hesitation. I feel the Customer service I received so far has been excellent. My delivery is not due until October. Looking forward to that. I will be happy to leave another review to follow my experience from start to finish.
Happy to recommend
August 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought sofa & clock promised lead time…
Bought sofa & clock promised lead time of 12 weeks but the product & The clock came after 19 weeks !!!
Soon as I opened the clock it was broken, it took another three weeks to get a refund after making 8 calls to them
Can’t believe how bad there customer service section , keep on apologising but no goodwill gesture !! Avoid buying
June 18, 2026
Unprompted review
Reply from Furniture Village - Leicester
Good Morning, I am so sorry for the issues you have experienced with you order and service. This is certainly something I would like to investigate for you. To enable me to do so Please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran
Manish was very knowledgeable and…
Manish was very knowledgeable and helpful. I’m sure, with his help, we bought the right product.
September 1, 2026
Unprompted review
There was plenty of choice
There was plenty of choice, staff were happy to let you look round at leisure.
When i was ready to make the purchase Abdul was very helpful confirming my choices.
August 9, 2026
Unprompted review
Paddy was great from start to finish
Paddy was great from start to finish, no hassle or pushy selling, had great product knowledge and was super efficient.
August 31, 2026
Experience was great
Experience was great, excellent customer service and offer on our sofa and dining chairs. Thanks Shak ☺️
August 31, 2026
Unprompted review
Tony and paddy are excellent!
August 31, 2026
I had a really positive experience
I had a really positive experience. Rick was incredibly helpful and very friendly. He explained everything really clearly and took the time to answer all my questions, which made the whole process really easy and stress-free. Excellent customer service — thank you, Rick!
August 31, 2026
Unprompted review
Great customer service
Manish was very informative, great with us, patient and not pushy. He could see the space and what we wanted and supported us in making it our home in the best way possible.
August 31, 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Had a great experience at Furniture Village. Ash, the sales agent, was absolutely fantastic—friendly, helpful, and never rushed us. He took his time to understand what we were looking for and made the whole experience really easy and enjoyable.
I would highly recommend Ash to anyone visiting Furniture Village. Thank you, Ash, for your excellent service!
August 31, 2026
Professional
Professional, friendly, lots of advice given to us by Mo at Fosse Park branch. Order placed.
August 31, 2026
Unprompted review
We had a great experience at Furniture…
We had a great experience at Furniture Village, thanks to Mohsin. He was friendly, helpful and very knowledgeable, without being pushy. He took the time to understand what we were looking for and made the whole process easy and enjoyable. Excellent customer service — thank you, Mohsin!
August 31, 2026
Unprompted review
I walked into the store and headed for…
I walked into the store and headed for the first person I seen. Showed him a picture of what I had seen on line and he took me straight to it and I chose the colour and bought it. Quick and easy no hassle
August 31, 2026
Shak was very good and helpful
Shak was very good and helpful, it was a quick, pleasant experience - thanks
August 31, 2026
Unprompted review
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