Furniture Village - Manchester Reviews 

Affy was amazing at sorting out our new mattress for us. Very attentive and friendly. No complaints! Would definitely recommend

Great service when buying our sofas! David was brilliant - thank you :)

We thoroughly enjoyed what was our first visit to furniture village. David the salesman was extremely nice and not pushy in any way, he discussed all our options and we didn't feel rushed. He was lovely

Cathy was amazing, really helpful and lovely and made the buying experience really smooth and easy for us to understand.

Great customer service

It was great customer service provided by David. We spent happily a lot more than our budget due to David addressing us on right direction. We come back again here.

The sales assistant Cathy went above and beyond to make our shopping trip very pleasant and informative and the sale of our suite went through really smoothly. Big shout out to Cathy.

We had a great experience picking our new suite, Dave was really knowledgeable and helped us a great deal.

We came to look at sofas and ended up buying one on the spot thanks to David who was very helpful,informative and friendly. We would definitely recommend this store

Cathy was very welcoming and helped us choose the right sofa for us. Really great customer service.

We went looking for a good quality sofa bed that would be a good sofa for our new conservatory but a comfortable bed when we get a house full. We looked online and found furniture village seemed to have what we were looking for. We went to the Manchester branch and they had a few we could have chosen, but settled on one that we felt was really good. Cathy Shaikh was our sales assistant and she was exactly what we needed. No real pressure, quite incitefull with helpful advice on what to look for.
This was last week, so not expecting delivery until November. Can't wait. We also bought a matching rug which was delivered the other day.

Cathy was exceptionally helpful!! She made our decision making for our bed so much easier and our experience at furniture village productive and amazing. She’s great at her job.

The sales lady (Cathy) was very helpful easy to talk to and was very thorough in explaining things to us
No complaints at all about the service received

We dealt with Kathy and she was brilliant, pleasant and easy to deal with all went through really easily!

Had a good experience in furniture village today.MR .David was so Fantastic and our purchase went well and smoothly.

We visited the furniture village white city and we assisted by David . The service was exceptional and took his time showing us various sofas and fabrics . He was very patient and polite, took his time explaining different types of fabric and after care . What a valuable asset to the company! We cannot wait to enjoy our beautiful sofa

From start to finish, the experience was clear, informative and enjoyable. Dinesh who helped us out with information and the order itself, was a pleasure to deal with and is a great example of Furniture Village service.

I paid £6,500 for a sofa from Furniture Village back in February, and six months later I am STILL stuck with a product that doesn’t work. Six months. £6,500. And not a single person at this company seems remotely interested in fixing it.

The team at Furniture Village, White City Retail Park have been nothing short of shocking. They ignore emails, don’t return calls, and seem to hope that if they pretend I don’t exist, the problem will magically disappear. It’s honestly the most unprofessional customer service I’ve ever dealt with.

I’ve contacted them repeatedly, including specific staff members and the response has been consistent: silence. No updates, no solutions, no accountability. Just a broken £6,500 sofa and a store full of people who couldn’t care less.

The product itself is rubbish. Faulty from the start, still faulty now, and apparently destined to remain faulty because Furniture Village simply refuses to take responsibility. For a company selling “premium” furniture, the quality is laughable.

If you’re considering buying from Furniture Village, especially the White City Retail Park branch, do yourself a favour and stay well away. Save your money, your time, and your sanity. There are plenty of retailers who actually care about their customers. Furniture Village is absolutely not one of them.

Avoid. Avoid. Avoid.

Great experience, David was superb and very knowledgeable

David the salesman was brilliant , nothing was too much trouble for him
Thank you David