Furniture Village - Manchester Reviews 

Affy was very helpful when looking for a sofa we went to many different shops finally went with furniture village due to the amazing customer service from Affy and fair prices for quality of the sofa.

We went into Furniture Village, White City on Saturday. Affy was exceptional, customer service and explanation was really good. Absolutely no pressure, just all round good service. We ended up buying a really lovely three piece suite.

Excellent excellent thought I would be out searching for ever. Saw this on place on line had everything I wanted. In and out within a hour. The sales person was very helpful and very cheerful. Drinks offered and taken haha. Highly recommended. Be back to get my little extras. Thank you so very much.

Very helpful

Just had delivery of a chair. It’s 34degrees, the paving flags are cracking. I live at the end of a cul de sac. Nearby are some terraced houses which were fully double sides with parked cars. They couldn’t get the van around a 90 degree bend to access the house so they parked on a parallel road and jumped the chair around to complete my delivery. They were cheerful despite being extremely hot. Paul and Tom I much appreciate your efforts and am thrilled with the chair. Thank you

Dinesh was excellent, most helpful and efficient. He was great. Gave us time to think and browse. Thank you

I really do not know how to express and explain the experience we have had at Furniture Village White City branch. It was amazing from start to finish and our sales consultant Dinesh, everyone called him DJ, was amazing with great product knowledge and an eye for detail. He was excellent with his suggestions and ideas which we didn’t even know as we were buying furniture for the first time. He explained how things would work in the room and what sizes will be good for the rooms. We looked at the living room and dining room furniture and will come back for bedroom furniture as per Dinesh’s suggestion because we need to measure the wardrobe sizes that would be ideal for our bedroom. He could have easily sold us the wardrobe without our exact measurements but he didn’t push us into buying but suggested us to get the measurements. We have come across a lot of sales people who would just be interested in selling things to customers and not care about their requirements. We were actually stressed before we went to the store and didn’t know where to start. Dinesh was very patient and understanding and put us at ease straightaway as he knew we were new in the market and did not know a lot about furniture purchase. I really want to thank Furniture village and special thanks to Dinesh (DJ) for looking after us.

We ordered a wardrobe from Furniture Village in February 2026, which was delivered and assembled on 9 June. Unfortunately, we discovered several assembly and fitting problems shortly afterwards and reported them promptly. Despite repeated communications and visits, the problems remain unresolved. PB HDI previously acknowledged that the middle panel had incorrectly aligned holes and that the back panels were too short, requiring replacement parts.
The latest visit on 10 August was particularly disappointing. No effective repair was completed, and we were told that the correct materials could take up to another six weeks.

After more than five months since placing our order, my wife and I have lost confidence in both the product and the after-sales service. We chose Furniture Village because of its reputation and expected much better.

We have now made a formal complaint and sincerely hope Furniture Village will take ownership of the situation and provide a firm and prompt resolution. If the wardrobe cannot be properly repaired within a reasonable timeframe, we believe Furniture Village should arrange its return and provide an appropriate refund.

I’m very pleased with the service I received today when I visited Furniture Village to Purchase my new table and chairs. Atty was friendly, helpful, and professional throughout the process. Atty made everything easy and stress free and I’m really pleased with the quality of my table. Excellent service all round

We visited today to purchase our new sofas. We were highly satisfied with the service provided by David, an exceptional staff member who guided us through a very thoughtful and informative process. We are pleased to convey our profound satisfaction with both the acquisition and the exceptional guidance he provided. A well deserved five-star rating to this experience.

I've just bought a beautiful sofa & Kam was amazing! She was so helpful but in no way pushy. I highly recommend! Thank you Kam.

Friendly, professional staff
Bought the right Sofa in under half an hour

David was excellent

Very help staff , dog friendly environment , great voice of furniture clean bright showroom

The customer representative, Kam, was friendly and professional. She patiently attended to us, answered all our questions clearly, and did so with a warm smile. Excellent customer service!

Great service from David can't fault the friendly and professional service. Thanks

We received most friendly service from Kam today. We ended up buying chairs and sofa even if we came only to look around.

Much recommended

David was very knowledgeable about the sofas and provided great service. I would definitely look to shop here for sofas in the future.

Amazing service from David, pleasure to do business with, very happy with the couch and support we received buying it.

Amazing service from David at Furniture Village. My husband and I came in with two very bored kids and left with a brand‑new sofa we absolutely love. Important to say David was extremely patient with us all and kept the children happy with cookies and hot chocolate, and patiently walked us through all the sofa options and colours.

He even showed us dining tables when we mentioned we were considering one. We were there with him for over an hour and a half! We originally came for garden furniture (which they didn’t do) but ended up with our first ever brand‑new couch. Excellent customer service and a fantastic experience.