Furniture Village - Milton Keynes Reviews 

Bought a kitchen table and chairs from Scott Roper … Scott was great…. not pushy at all and very patient as we made choices about what was the best fit for us .

Dan was great in explaining and making things clear

Jenny was so amazing helping me and my husband choose our new furniture. She was very calm and was very patient with us. Thank you so much.

Jenny was Great help and really nice person. Not pushy at all

Jenny was very helpful today and created a lovely experience for us whilst choosing some new furniture. I will definitely be coming back.

Frank was really helpful and is an asset to your business (despite him being a Tottenham supporter) Thanks Frank

Came in to have a look at a bed and mattress. We spoke with Frank who was absolutely amazing. He is so knowledgeable and explained the process of purchasing so easy. No question was too much. He is an amazing asset to the MK team. I will definitely be asking for Frank in future visits

Knowledgeable and helpful salesperson, non-pushy.

The shop is bright and smart. Scott Roper gave us very professional and friendly help and advice. As a nice touch, the shop offers self service free coffee and warm cookies. We felt that customers are very important in this shop, it was nice being there.

scott roper was assisted us well and answered all of our questions.
You were pleased with the service we received

Very helpful , cheerful, and easy transaction.

I had an excellent experience with Dan at Furniture Village Milton Keynes. He provided outstanding service from start to finish. Dan helped me choose the perfect sideboard and two ottomans, and his product knowledge, patience, and attention to detail made the whole process smooth and stress‑free.

He took the time to understand what I needed, offered thoughtful suggestions, and made sure I felt confident with my choices. It’s rare to find someone so genuinely committed to customer satisfaction.

Thank you, Dan, for your professionalism and fantastic support. You truly made my shopping experience exceptional.

Very poor delivery and assembly service

Extremely disappointed with my experience with Furniture Village (Milton Keynes).

The delivery team seemed rushed and more focused on finishing quickly than doing the job properly. While assembling the king-size bed, they damaged a wall in our newly painted home.

The bed itself has been poorly assembled — the base and mattress platform are misaligned, which is completely different from what we saw in the showroom. On top of that, one of the storage boards is scratched.

They also left the area where the dining table was assembled very untidy, which added to the overall poor experience.

For the amount paid, this level of service and workmanship is unacceptable.
Would not recommend based on this experience.

Update/Reply : Hi Kieran, I have already sent the detailed email to Furniture Village “My Experience” team and have been waiting for their response since yesterday.

2nd Update 13/04/2026: Situation has worsened – unacceptable service and conduct

Following my original review, the situation has unfortunately worsened.
The second delivery attempt was even more disappointing than the first. The delivery team member (Andres) appeared to have no clear understanding of the purpose of the visit and came across as unbothered and unprofessional. At one point, he asked, “are you going to be standing there all day?”, which was both inappropriate and surprising.
Given the prior issues—including damage to my property and poor assembly—it is entirely reasonable that I would want to supervise work being carried out in my home. The comment demonstrated a clear lack of awareness and professionalism, particularly towards a customer already dealing with an ongoing and frustrating situation.
Despite being advised that a proposal would be shared by Paul/Curtis to resolve the matter, I have yet to receive any update. My follow-up emails have also gone unanswered.
Overall, this experience continues to reflect poor communication, lack of accountability, and unacceptable customer service—especially after spending over £2,000 at the Milton Keynes branch. While the sales representative, Kieran, has been helpful and supportive, it is disappointing that all the good work done at the point of sale has effectively been undermined by the handling of delivery and warehouse operations.
I will update this review further depending on how this matter is resolved.

3rd UPDATE (21/04/2026):- SITUATION FINALLY RESOLVED - CREDIT WHERE IT'S DUE

Following my earlier reviews, I’m pleased to say the situation has now been resolved.

The final delivery and assembly experience was a complete turnaround. The delivery team—Peter and Ashley—were excellent. They were professional, thorough, and took the time to ensure everything was assembled correctly. They even checked the dining table and chairs and identified and fixed loose/missing screws, which I really appreciated.

A special mention also to Nahid (Customer Experience Manager), who took ownership of the situation and ensured things were handled properly towards the end.

That said, I am still leaving a 3-star rating overall. The earlier experiences—including poor delivery attempts, damage to property, lack of communication from management team, and unprofessional conduct—significantly impacted what should have been an exciting purchase experience.

While the final resolution and the individuals mentioned above delivered a 5-star level of service, the journey to get there was far from acceptable.

I appreciate the effort made to put things right and hope this level of service is maintained consistently moving forward.

Just purchased new corner sofa. Saleman, Stephen Cooper, very professional, friendly and extremely helpful. Not pushy and made the expirence very pleasant. The cookies and hot chocalate very well recieved.

Stephen Cooper was an excellent sales consultant would highly recommend him lovely chap Milton Keynes branch

As a disabled customer I was worried about finding some suitable comfortable recliner armchairs. Frank was great in showing us a number of different ones and when we found ones we liked he bought us a coffee and said sit in them for a while to see if they stay comfortable. We ended up doing all their paperwork while sitting there for an hour and all good. Today Linda rang to sort out a day for delivery, so hopefully the delivery will be every bit as good as the rest of the service we’ve received. We purchased our previous chairs from here too so it was our first choice for looking for the replacements, always good service thank you.

She talks very nice and taking care of the issue raised.

I’m disappointed with the level of customer service
After spending £6,000, I expected a far smoother experience. Instead, we’ve been left sleeping on the floor with a brand-new mattress because our bed arrived with missing parts. To make matters worse, even our new pillows were not included.

I’ve had to chase this issue myself repeatedly, with no proactive communication from your team. Most concerning is that I have yet to receive a single call from a manager to provide a clear timeframe for when the missing items will be delivered.

This is not the level of service I expected, and it’s simply unacceptable given the amount spent. I would appreciate an urgent update and a resolution as soon as possible.

Salesman was very good with obeying pushy