The store was clean and tidy, and the salesman, Austin, was fantastic.I visited Furniture Village in Norwich with my mum and ended up leaving with a new sofa. Austin gave us plenty of time and sp... See more
Location
Switch locationSprowston Retail Park, Salhouse Road, e Road, Norwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were really helped by Helen which was great-we’d been dithering about this one or that one, configurations and colours and she spent a lot of time helping us! When we decided what we wanted she wa... See more
We trawled around many shops looking for sofa, In furniture village Shane gave assistance without being pushy and couldn't help enough. Arranged for samples to be sent out to us. Fantastic service fro... See more
Was made to feel welcome. Our staff member, David helped us without being overbearing. Also he helped greatly with arranging delivery.
Company details
Contact info
Sprowston Retail Park, Salhouse Road, e Road,, Norwich, United Kingdom
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service & choice
David Bumstead helped us in the Norwich branch and he was professional, spoke clearly, answered all our questions was incredibly kind & patient. We are thrilled with our purchase & the customer care was the cherry on top.
January 18, 2026
The sales manager Shane was very…
The sales manager Shane was very helpful and friendly and took the time to explain everything to us, and made the whole experience very enjoyable. The sofa we chose seems to be very good quality, well priced and was delivered very quickly at a convenient time. Would definitely recommend.
January 11, 2026
Unprompted review
I used to work in retail
I used to work in retail for Russell Bromley I worked there for30 years and you can tell when an assistant love their job this was the feeling I got from Reanne
January 17, 2026
Excellent service
We were looking for a corner sofa and a dining table with chairs. That was the second time we visited there.
The lady who helped us on that day was great. She managed to proved us the service we were looking for. At the end we were able to find the best corner sofa and the marble dining table that were according to our dimensions.
I am sorry I can’t remember her name.
Thanks again
January 10, 2026
Unprompted review
Excellent service from Rianne in Norwich hope I've got her name correct 💯
Excellent service from
January 12, 2026
Looking for a new bed
While looking for a new bed, we found the salesman was very helpful and not pushy at alll. The outcome is we now have a lovely new bed on the way
January 12, 2026
Good service at furniture villageVery easy to talk to the salesman .
Very easy to talk to the salesman .
He was extremely helpful.
Quick service . Thankyou
January 12, 2026
Price match without hesitation
We ordered our sofa in branch in Norwich, whole process was clear and super quick, the sales guy was absolutely amazing and very kind. This was done on Friday afternoon. However on Monday morning we found out, the sofa was put on deal and was £200 cheaper. We called the branch and they agreed to price match without any hesitation and sorted it out for us within a couple of hours.
January 12, 2026
Unprompted review
Was a smooth sale once we decided on…
Was a smooth sale once we decided on our furniture, all the team was very helpful.
January 8, 2026
Excellent customer service from Norwich store.
Chris provided very helpful information and advice regarding our purchase of a dining room table. He gave us all the details and measurements for the extendable table and chairs we were interested in. Chris was friendly, approachable, and not at all pushy.
January 9, 2026
Unprompted review
Service was quick and did not feel…
Service was quick and did not feel pushed into a purchase but given all info as needed.
January 10, 2026
A Satisfied customer.
The choices were many, the staff were very helpful, friendly and polite. They were not pushy and when required left us alone to brows. Overall very satisfied.
January 8, 2026
Rhian was very professional and friendly
January 6, 2026
Unprompted review
Very good service.
Delivery was on time and well communicated so I knew exactly when my sofas would arrive. Delivery was quick and efficient. James and Dan were very polite, friendly and tidy. Very happy.
January 8, 2026
Unprompted review
Lovely shop.good sellection
Lovely shop.good sellection. Staff really nice and helpful
January 8, 2026
sales staff are great display of…
sales staff are great display of products good
knowledge good
January 4, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.