Furniture Village - Norwich Reviews 

Chris in beds and mattress department was excellent at helping me choose the right mattress for me. He’s was very knowledgeable and explained everything so well.
I would definitely recommend anyone who needs a new bed or mattress go see Chris, you won’t be disappointed.

D.Ward Quality of goods.Friendly helpful sales personnel

Brendan was extremely helpful, his product knowledge, especially regarding beds & mattresses was exceptional and gave us confidence making our selection. We also wanted wardrobes, drawer units etc and again, Brendan found us just what we wanted. The product is all good but the professional service made the difference.

No issues with the service at the shop, the product or the delivery team when they finally arrived. Only 3 stars purely due to the informed delivery time and the actual delivery time. Received email saying delivery would be between 10:08 am - 1:08 pm, the day before, short notice but manageable. On the day of the delivery got an updated delivery time email sent at 13:54 of 2:05 pm - 2:20 pm. This came after I had called the shop to ask were my delivery was! Feel that I could have been updated earlier so I didn't wait in all day for the delivery. I appreciate that delivery times can't be exact but a 3 hour delivery slot should be achievable instead of being over 1 hour later than the estimated delivery time and time only updated after I chased up where the delivery was.

The staff were great at Norwich. Not pushy with sales and were able to answer questions and made the whole experience great.
Well done to all at the Norwich branch.

Customer service excellent. Staff member was knowledgeable about the items and was very patient. It took a couple of hours to have a good look around the store answer all our questions and decide on our purchase. We were given time without any pressure to purchase. We did however decide to give an order.

Chris was knowledgeable and helpful. He offered help and information without any pressure, which was really appreciated. We chose to go ahead and Chris' manner was a big part in that decision.

Great customer service from Dan. Very helpful, knowleadgeable, confident and positive. Great product and great price. Exceptional customer service from Dan.

Rhian was excellent, patient and not remotely pushy. Remembered everything about us after we visited from 4 months ago. Rhian had some great recommendations about how to put our living together and I felt she was very knowledgeableThanks!

David made our experience really good, he listened and understood our requirements and dealt with the demonstration and sale in an efficient and timely manner . Thank you

Excellent service from staff, (Rhian and Chris,). friendly and extremely helpful I've bought several pieces of furniture and haven't been disappointed yet

Everything was explained from how to look after our new furniture to the delivery.

Very enjoyable experience .
Representative was warm and friendly .

Very friendly staff. Very knowledgeable. David my salesperson was extremely easy to deal with.

Lovely showrooms, great accessories. Know that you push your staff to promote extras ,when buying furniture, but find it very old fashioned. Wish there were more choices in colours for sofas, more vibrant.

Leather 3 piece siute consisting of x2 3 seater settee, chair and pouffe.
My wife and I placed the order at the Norwich shop, after receiving a welcoming and friendly first class customer service from Rhian.
Within a week we received confirmation of a packaged price and a delivery date. Sample piece of the leather followed enabling us prepare colour matching and refresh of our living room. To this juncture 10/10 to Furnature Village.

Excellent service from Helen no pressure just listened to our needs
Thank you Helen

We were looked after so well by Helen. We had an initial visit to look for some dining room chairs, there was a good selection and Helen was very helpful and knowledgeable. We made a second visit to order the chairs and the whole process was efficient and friendly. We then looked at some sofas and she was a great help with this as well, she dazzled us with her expert knowledge on the fabric finishes and colors. Great experience all round. Employee of the month! Deserves a bottle of wine prize from the management! Andy and Mandi

Product range was good. We found what we wanted with the assistance of the salesman.

Wasn't rushed or pressed for sale. Staff were polite and allowed us to wander and check out our options. Once we had decided sale was completed and everything was fully explained including aftercare and warranty.