Furniture Village - Norwich Reviews 

Excellent service, friendly, polite, knowledgeable salesperson. Explained the process well and answered all queries.

Very professional
Explained everything we needed to know.

The service was first class, Helen your lovely assistant talked us through everything, purchasing our new sofas was made so easy with Helen's guidance, overall a really pleasant experience.

Very helpful service from Dan Waters made the experience great.

We met a charming and very helpful sales associate called Helen today. She acknowledged our requirements and took us through several options until we selected a suitable dining table and chairs. Helen then completed the buying process in a speedy and competent way. She was very friendly and made the overall experience very enjoyable.

Great, patient advisor. Good knowledge of product. Helpful with smooth order experience. You can bring dogs, wish I had known, brilliant idea.

Helen helped us decide on the right dinning furniture for us.

David, from the Norwich Furniture Village store, was knowledgeable and took his time to explain about the sofa I was interested in. Along with the varying layouts and fabric finushes available. David showed me around the store to show other sofas in similar fabrics so I could make an informed decision on the fabric that would suit me most. I made my decision and he even gave me a sample of the fabric and colour so I could check colour options in a nearby carpet store so I could make the correct choice! I cannot recommend David enough with his patience and professionalism.

Very knowledgeable sales lady

Popped in today and bought a sofa, was handled by the lovely Helen who looked after us and explained everything clearly. Also got a bargain on a coffee table!

From sale to delivery, treated like a 1st class customer!
Chris Brown the salesman at Norwich store was great and the delivery guys Richard and Andy were professional and courteous, they put our old sofa on the driveway and even had to take it apart to get it out! So top class.
Our new G plan recliner is brilliant and the aftercare is top notch.

We found Helen very professional with a first class sales approach. She assisted us well in making our decision as to what would suit our needs.

Good ,friendly and helpful staff.Gave me the deal I wanted.

We walked in and found the one we wanted straight away.
But the man serving us was brilliant and we tried a few more before buying the one we loved.
Brilliant and friendly person and great with our kids. Thank you

I’ve had an issue with a bed I bought.
I spoke to customer service and spoke to Paige P who guided me through the process that needed to be done.
This was done clearly and professionally.
This makes a change these days.
Well done and thank you.

Good range of quality furniture options to choose from. We were after a sofa on this occasion and found two we really liked but struggled to make a final decision. The sales team were not pushy at all and left us to it, only approaching to see how we were getting on when we wanted them to. The sales manager that looked after us clearly knew his stuff, and was very helpful without being intrusive. Not the cheapest store - we ended up buying a rather more expensive sofa that we’d initially planned to - but you really do get what you pay for and we are very happy with the sofa we chose.
We did decide to buy the extended warranty as we chose a powered unit, but there was no hard sell for this, and as the £120 delivery fee was waived and some casters for the feet thrown in, this turned out to be a reasonable deal. I have bought from furniture village before, and would certainly do so again, and am happy to recommend them.

The Sales Representative, Chris, was extremely helpful, accommodating and pleasant ensuring without pressurising us. Thank you Chris

Excellent friendly and knowledgeable sales staff with superb customer service that greatly helped us make the right choices for us in purchasing our new bed. Very pleased with our order.

Able to get everything I needed in one place, and all at good prices. Sales assistants were very helpful, not pushy, and gave plenty of space when needed. Austin in particular was great, very informative and helpful, and ended up helping us arrange everything needed.

Went to the Sprowston store, met Dan Waters explained what we were looking for. After trying various sofas we found exactly what we wanted. The staff were friendly & informative.