Furniture Village - Nottingham Reviews 

Nick provided the best customer service I’ve ever experienced in a store! He was incredibly helpful, knowledgeable, and friendly.
We’ll definitely be coming back! Thank you again! 😊

Nick was great. Helped us chose the right sofa, sorted the delivery and helped with the payment.

Stewart was very approachable, professional and made us feel he was there for us from the offset. It didn’t feel like a sale - it felt more like someone who wanted to make sure we were happy with what we received and listened to what we required. Very happy with the service.

Absolutely appalling! We received a call one week before delivery and were told we would be notified by email a day before then on the day we would be informed about the time slot. I received the email on the day at 06:06am then a text message at 07:03am to say delivery is on its way. Then the delivery actually arrives at 07:08 and wakes the whole house up including elderly and children !!!!! Is this a joke!!! How are we supposed to see an email and text messages early hours on the same day the delivery is arriving when we are sleeping like normal human beings who work Monday to Friday!!!!! Where it’s the logic and consideration for customers!!! Why was I not notified a day before if the delivery was early hours!! Ridiculous and illogical process!!!!! Sort out your system and process!!

We really enjoyed our visit. Was helped so much by Nick. Took us a while to de use which dining table to choose

First time spoke to coustomer care team (Mr.Moharam)found very professional and guide me every thing accordingly.so,overall it was a good experience.

I was undecided today weither to purchase a sofa or not. Your sales person Mark Taylor was very knowledgeable and helpful. I didnt feel under any pressure to buy anything. Ultimately i did come back to the store and made a purchase.

We had a lovely salesman Mark Taylor who was so very patient and knowledgeable. Store was well laid out and customer service was excellent even when we thought about changing the order ended up buying more items.

No pushy sales, very patient, lovely?

Friendly and welcoming reception at the store, precise information and instructions during purchase
Fair price
Early delivery with effortless installation
Early days but happy up to now

Good service from Martyn, with the exception of some cushions being left off the order, despite us paying for them.
Angela in the Nottingham store arranged for the cushions to be delivered to the store so we could pick them up. A special thanks to her.

The team who delivered and fitted the sofas were polite and efficient. They kept us informed of their arrival time and tidied up once the sofas were assembled.

Upon arrival we were greeted by Lynn, who was happy to leave us to browse at our leisure. We selected three sofas that we liked & assisted by Lynn we narrowed it down to our final choice. When we had chosen we were very pleasantly surprised with the price which included delivery & a five year care protect warranty.

We went to buy a new mattress. Mark guided us round the different types. He told us to take our time and try each mattress before making a decision. He didn't rush us and he was very informative about the one we decided on. His service was great. Thank you Mark.

Gentleman that took our order was very helpful, nice.on conversation not like some sales people...nice to deal with...thank you 😀

My husband and I came in this morning to buy/choose our new sofa. Mark Taylor is a proper gentleman! He could read us well, was able to help us to make the right choice & nothing was too much trouble for him. What an asset to the company he is. He made everything a pleasant experience & we wouldn’t hesitate to go and see him again. Many thanks Mark, don’t change ;)

Very friendly sales person not pushy he made us feel very relaxed and comfortable.
10 out of 10

Really pleased with my new sideboard and the service I received. Mark Taylor, the sales consultant, was extremely helpful, attentive and knowledgeable. He gave me plenty of time and space to browse at my own leisure, so I never felt pressured. Mark was very pleasant and thorough throughout and made the whole experience easy and enjoyable

It was as if I was being given the bed for free, initially he looked soo uninterested, maybe he didn't think I could afford anything. Later, I identified the product I wanted and he just went telling me that I will pay it over 10months, no explantions of the process, and later asked to sign and with very little explanation. Later, when I asked him why he gave me just 10months to pay when I could see that there were other options he answered so curtly, "it depends on how much you are spending". However, I was spending over a £1k. He didn't even explain the 20 year guarantee that comes with most of Furniture Village products but seemed to be so keen to sell me the extended warranty. I used to shop FV a while ago and I never experienced anything like that.It was only when I got home when I saw the 20year guarantee commitment coming up on my screen and that you can choose a even longer payment period when you spend £500 or more, which I had. Hence I just went ahead and cancelled the order for being missold a product, that I probably didn't need

Update: I got a call from someone calling themselves the manager on Thursday 27th August, was defensive and dismissive of my experience and said that the order cannot be cancelled as it was custom made, which is untrue. I should have come here on Trust Pilot first before going in there, I can see that there are so many 1* reviews so it's no longer the FV that we used to know. It looks like they are so desperate to get the sales so they will will rush you through the sale, not disclose key information and then use that against you because they have rushed you through the process, so you don't have time to ask questions. So, long story short, I followed up that with an email to reiterate my desire to cancel the order and this is the response I got. "Further to our telephone conversation on Thursday, 27th August 2026 and in response to your email. I am writing to formally address the concerns you raised regarding your recent order and to confirm the details of our conversation.

Again, I sincerely apologise for the frustration you experienced during your visit. We pride ourselves on providing a supportive, pressure-free environment, and our sales consultants are trained to advise and assist so that every customer can make an informed decision at their own pace. It is disappointing to hear that you felt rushed, as this is certainly not the level of service we strive to deliver.

Regarding the specific points raised in your complaint, I would like to clarify the following:

Finan Finance Agreement: Your finance agreement will not go live until 28 days after the physical delivery of your order.

Cancellation Policy: As discussed, we are unable to cancel your order. The bed has already been custom-manufactured by the supplier and is currently stored with Furniture Village, fully prepared for delivery. Per Clause 2 of our Terms and Conditions, any cancellation at this stage incurs a 25% charge to cover the costs incurred with the supplier. This policy is explained during every sale and forms part of the agreement signed at the time of purchase.

Guarantee: As you noted, the structural guarantee does not cover accidental damage. Ottoman mechanisms come with a standard 2-year coverage, which can be extended to 5 years. Our sales consultants outline these options to allow customers to choose if the policy is something that they would require.

Documentation: To ensure complete clarity, we provide a point-of-sale checklist for customers to take home, alongside emailing the order confirmation and our Terms and Conditions for your records.

I have attached a copy of your signed Terms and Conditions for your reference, Clause 2 highlights supplier cancellations and associated fees.

Should you have any further questions regarding the attached documents, please do not hesitate to contact me directly.

Kind Regards,
GM- Nottingham

I did not order a custom made bed, I picked one that was in store, no add ons to that bed but now I am told it was custom made.
I walked out of the shop with no agreement, but a beds checklist, now they tell me you signed, showing clearly that this is now an underhanded way of putting customers in a corner, they are keen to get sales at any cost. I wish someone in that company objectively looks into this. No business can survive for long with these underhanded tactics. No, very soon you will be in the news, shop closing down

We’ve been looking for the right sofas for nearly two months and finally visited Furniture Village, where Nick helped us
He was absolutely brilliant from start to finish so friendly, helpful and knowledgeable, without being pushy or salesy at all, which was such a refreshing change from some of the other sofa shops we’d visited. He genuinely seemed happy to help and gave us plenty of time to make our decision without any pressure

We finally found the perfect sofas and couldn’t be happier with the service we received. Thank you so much, Nick! Would definitely recommend 😊

New Bed
Searching for a new bed can be very daunting, but the staff at Furniture Village made this task simple and easy. Asking us what we wanted from a bed and suggesting different makes and options that would meet our requirements. At no time did we feel we were being rushed or pressured into making a decision. Their knowledge of the products available was outstanding. Certainly a store to visit again.