Furniture Village - Nottingham Reviews 

I was served today by Nick Cameron. Put simply, he was brilliant. It so seldom you get customer service like this these days that when you do, it really stands out. He was knowledgeable, polite, non pushy. The fact of those matters was that I came in for a table and then bought 8 chairs, 6 bar stools and a coffee table and was delighted to do. Nick was ace. Pay the man his worth.

Pretty terrible to be fair. £500 Mattress lasted 6 months until forming a pretty obvious dip. When we tried to claim back on guarantee, they wriggled out of it by saying the warranty was void.

Purchased a power 3 seater settee a 3 seater settee and a 2 seater settee all 3 items arrived same day and two delivery men unpacked and put together the 3 settee’s. We noticed one of the arms was badly creased on the 3 settee arm also the 2 seater settee was badly packed back cushion was baggy both items were reported, a person came round to check he confirmed our findings and the repairs were carried out and to our satisfaction. Over time the 2 seater settee was noticeably getting to look like the fault on the back stuffing that effected the right hand side of the 2 seater settee again a man came round took a look and reported the settee was showing normal wear and tear.
The problem is that we are a married couple and the settee is only used when family come round. We have now been back to the Nottingham village shop and reported it on many occasions only to be told we will have a look at the problem no one has come so I feel they have come to a conclusion that they have wrote us off so I have decided to write this review to warn people who are thinking of buying a new settee go elseware any place but FURNITURE VILLAGE. Customer Service very poor

We were looked after by Stewart, he talked us through all of our options and was very knowledgeable in terms of all the products available. His service was excellent we ended up purchasing. Outstanding service from start to finish, thank you Stewart.

This 5 star review applies to the delivery team only, both guys were brilliant, very helpful, efficient and tidy, can’t fault them at all.

5 Months, 5 months is the length of time I’ve had to deal with drama after drama with these guys.

In November, I ordered a bed in store. Customer service was great, no complaints. They even offered me the opportunity to apply for a job!

3 weeks later, the bed was delivered whilst I was at work, I came home to the headboard and bed frame being 2 different colours????

I was on the phone straight away, and after 4 weeks, it took me having to go into the store to have it resolved.

The bed was then re-delivered a month later, In the right colour *yay*. NOT. Well, what would you know, the lights in the headboard (yes LED lights) are broke on one side. Not to worry, the fitter had already contacted the customer care team to get in touch.

Right, stick a pin in that for now.

During this ordeal, I was in the process of moving out, so giving them the benefit of the doubt, I opted to order myself a new sofa with them. Again, no issue with the service. Happy with the sofa, happy with the team.
However, we had ordered some cushions for our new sofa at the same time, these were displayed on the showroom model (which is the sofa we had ordered). £100 on four cushions. On the order it showed the cushions being ‘silver’, when it was obvious they were beige. Weird?

Both myself and my mother in law questioned this, where we were then reassured that they are the correct colour code. Sure, take my money.

Then…. These cushions, not only get delivered to my new address (new build site, not lived in) they come in the wrong colour. Oh, and what was that colour? SILVER 🔫🔫🔫

Again, I call, I message and I go into store. Problem is somewhat resolved, after some explanation that apparently the colour code has changed. Even though this was raised on order 🤣 The cushions then get delivered, again, different to what we ordered. Different colour. I’ve given up at this point.

Okay, so now our sofa has come 🙂

It’s damaged…

It also sounds broken…

So now I’m having to deal with the customer care team. These guys have called me about 5 times. Okay, this may seem like they’re helping. NOPE. Every time I get a phone call, it’s the same question, “has the technician contacted you about fixing your light in the head board?”, no, “okay, I’ll follow this up”.

The new bed was delivered at the beginning of Feb. It is now April. Are my light fixed? No.

I have also sent an email, with a video and showing the damage to my sofa. Any response? No!
I tell this to the customer service team. “We’ll look into this” it’s now been 2 weeks.

Honestly, it’s laughable at this point.
I work in sales, and never have I ever, seen so much negligence from a company.

It’s ridiculous. I have spent around £6k with these and I am, getting passed around and disregarded.

For 5 months I have been nice, understanding and said that mistakes happen. Because they do. But it’s not just the mistakes, it’s the handling of the issue which is the problem.

Furniture village need to review their whole process, and maybe they wouldn’t have to deal with, problems after problems. Where is the communication!!!

I am now stuck, and don’t know what to do. Do I have to convert myself into a Karen to get this sorted. Because I think that is the extremes I will need to go to at this rate.

Tread lightly, before you let them take your money :)

Nick Cameron was extremely helpful and I was extremely impressed with him. Will be buying again from Furniture Village

Delivery service by a James and Dan was exemplary. Turned up as advised, they took the time to protect my carpets, removed their shoes and also gave me a demonstration before leaving. Great service and a fantastic product - FV Hollywood range.

Customer service has been dreadful. We placed our order in October and it is still not right. One of our sideboards (Earth range) was delivered with a door that had been fitted upside down in February and it has not been replaced yet. No one cares.

A massive thank you to Stewart for helping us to choose new dining chairs and some art work. We have purchased from furniture village and Stewart many many times over the years, wouldn’t go anywhere else the service from Stewart and quality of product is outstanding. All of our furniture village furniture has surpassed expectations and the longevity is unbelievable. I don’t mind paying a bit more to get quality but to be honest I find furniture village very competitive and we are always looked after. A massive massive thank you to the whole Nottingham team

Very good at selling..appalling at customer service.Store manager abrupt,rude.
After care stay clear non existant,be prepared to go as far as me court action
Stay well away from this company.

Lynne was very friendly, helpful and knowledgeable. Very happy with our choice of furniture

Great service from Nick and was very helpful . He made it all very easy. Took his time to explain and

Really enjoyed a ‘no hassle’ browsing experience.
Nick our rep was brilliant and very accommodating. Couldn’t do enough.
Highly recommended

Furniture Village have been so helpful and everything they helped me with went incredibly smoothly and on time. Can highly recommend them

We went to get a bed and ended up buying a dining set, sofa and a bedframe with mattress. Manager never said anything about the difficulty of getting the bedframe up the stairs. He was only interested in the commission. Dining and sofa was delivered with ease. On bed delivery day they couldn’t get it upstairs and we were blamed for not reading the small prints. Charged £250! Had to go in store to order another. As soon as we got home we realised that the frame was much bigger than the space available in our room. Tried calling furniture village immediately but the manager was away for a few days. We went in to store and was told the same thing. When he finally called us we were again charged over £300! Furniture village took no responsibility whatsoever and we’re so disappointed!
Never again!
I should have gone to Wayfair!
Three months and still don’t have a bed!! No apologies whatsoever. Heaping the blame on the customer. Manager never said a word about measuring up before delivery.

Nick Cameron was super helpful in advising us on beds and mattresses. Also entertaining our excitable toddler whilst we explored the storeroom. Thanks you

Friendly salesman , not pushy !

Very helpful staff, we weren't pressured into buying anything plus the item we ordered came earlier than expected so very happy.

A very good range of various types of beds which were well explained by the sales consultant Nick Cameron. He took his time and clearly explained the differences