Furniture Village - Nottingham Reviews 

Would prefer ‘no stars’ at all.
Already posted on here but thought I’d give an update.
9 months on.. chasing with emails.. told that because there’s is no fault with the springs or frame.. we do not have a leg to stand on..
Our suite arrived ‘not at all up to the Satisfactory standard we expected’.
Which is durability, in other words ‘how long it lasts’.
As a good will gesture, Furniture Village said that ‘they would do all they could to make this happen..
As l have already stated, we are 9 months on, nothing have changed & we are
now being ignored…
The Consumers Rights Act 2015 states that goods ‘Must be of a Satisfactory Quality, fit for purpose, as described’.
But not with Furniture Village.. they are a only interested in the frame & springs..
If l could post photographs on here, l would..

The two delivery lads were very careful with the handling of the sofa, and helpful in explaining how the mechanisms worked once the sofa was unpacked. They also wore protective covers over their shoes when inside the property.

If it was possible to give a 0 rating then I would..nottingham castle marina staff are appalling, with the exception of lynne and nick..
The manager I have no idea how he got the job..so disinterested in anything a customer has to say and a special mention to David.. the rudest member of staff ever.
I purchased a sofa, paid in full for it..a friend happened to visit the store a week later and there was MY sofa, still on shop floor, not cordoned off covered up or even marked as sold! It was still accessible to anybody to lie on or any child or adult putting there potentially grubby hands on it..
My partner went in to complain and was basically humiliated by David.. so much so that other customers were staring over and it was only when nick intervened that David walked away.
I contacted head office and was told as I had paid for the sofa it should be removed from shop floor immediately.
I attended the store myself to ask for it to be removed to somewhere safe..
The manager was not at all interested even when I told and showed him the communication from head office..he just ignored me and continued to look at his laptop..he said he didn't care what head office said and basically told me to go away..
My sofa remained on the shop floor for another 2 weeks..
The customer service of both the manager and David was absolutely awful..
I could go on further like the manager said the sofa would only be delivered in the evening..I said that's no good as I have an illness and have to be in bed by 6pm..again he just looked at me like I was something that was stuck to the bottom of his shoe.
I will never use this store ever again.
On a positive the delivery men were lovely..very helpful and kept me fully informed of when the sofa would arrive..so high 5 to the delivery side.
If you are thinking of shopping at this store please ask for lynne or nick as they were the only people who were of any help!!.

We have got to wait 9weeks for delivery/ let’s hope its no longer / we shall pass judgement then/ thank you.

I was looking for a nice rug quite large in size and good quality, came across one here. David was very helpful and it was ordered in minutes.

From the very start our experience was very pleasant. Martin introduced himself and gave us some very useful information then left us alone to look around, we needed him for some more information and we was ready and chose our recliner sofa. We came away unstressed and feeling excited to get our recliner.

Nick was knowledgeable and patient, showing us a variety of sofas and helping us find the right fit. The store was well presented, and we received excellent service. The selection of sofas and dining tables was impressive. Nick, great job with the art advice.

Went in store today & was greeted by nick, he was fab from start to end with the sale & an added bonus he made us laugh the whole time! Fab customer service ☺️

Nick Cameron was great. Very easy going nice guy. I was with my wife and had both kids with us and he took time to engage with both kids as well as us which was nice.
We ended up purchasing at what we feel is a decent price for what we got.

Excellent service , Martin took plenty of time to help explain everything we needed to know to make the right choices 👍

I had a great experience from showroom to living room .

A special thank you to Nick in Nottingham who helped us with all our questions, and made sure we found the right sofa and right deal to suit us.

And another special thanks to Adam who was especially kind, caring and worked hard to deliver and put our sofa in. He was especially kind and considerate- and cared about doing a great job .

Would definitely buy from FV Nottingham again .

Staff friendly & knowledgable about product.

Easey to find what I wanted, staff expertise excellent, questions and queries answered fully and professionally, pleasant browsing and purchasing experience. The consultant I dealt with (Lynn Dilks) was excellent

Had furniture from furniture village eight year ago still in immaculate condition no problem with any of the recliners very happy with the furniture hope I knew furniture services as well . Staff was very helpful knew what he was talking about.

Really helpful staff, didn’t feel oversold at all. Thanks Martyn.
Product good and fairly priced.

Excellent customer service

Lyn was very helpful and made the purchase a pleasure - thank you

Service was excellent. Very kind and very helpful, taking time to explain.
Thank you!

Nick Cameron was very helpful. Great honest advice and would recommend asking for Nick in store

What an excellent experience. We wanted a sofa for our narrowboat. Martin at Castle Marina knew just the design. It was comfortable and fit the bill. We purchased without hesitation.

Excellent service, gave me the best possible price and even offered me a hot or cold drink so I was very satisfied and I would recommend anyone to furniture village