Furniture Village - Preston Reviews 

We’ve been looking for our perfect new sofa for a while for our new house and had narrowed it down to two, one at Furniture Village Preston and one at another shop on the docks.

For us, it came down to the people, especially Kevin Byrne.

When we first visited, we had our child with additional needs with us and Kevin was brilliant with him. He was so patient and friendly and it never felt like they were just trying to make a sale. They took the time to get to know us and understand what we actually needed.

We went back today with the intention of deciding between the two, but we didn’t even end up going back to the other shop! Kevin made the whole experience really enjoyable and exciting. With the help of his manager Karl Swift, we got a great deal too.

As salespeople ourselves, we always say we buy from people, and that’s exactly why we chose Kevin and Furniture Village.

Thanks so much Kevin for all your time, advice and patience, and thanks to Karl too. We’re so excited for our new furniture and getting everything ready for our new house. We’ll definitely be back… especially for more cookies! 😂🍪

Lovely experience from start to finish. Thank you!

Very helpful and knowledgeable salesman , good customer service and excellent coffee and cookies !

Very professional, friendly and helpful staff ( especially Jay) was very patient with my elderly parents, made spending money easy, would recommend Furniture Village Capitol Centre to friends and family

Kevin helped us navigate suitable beds and mattresses which helped us in a new house journey. Very helpful and talked us through everything in good detail

Kevin was amazing in helping us find a bed suited for us, we will be heading back to get our table soon! Thank you very much.

Jay at the Capitol Centre, Preston shop was helpful throughout our first visit. We are replacing a lot of furniture in the house due to a recent separation. He was so helpful and friendly, that we requested his assistance on the subsequent visits. In my opinion it's people that sell to people. On our second visit we ordered the Fumo dining range.

I spent a lot of money on several pieces of furniture and was happy to wait the quoted 13 weeks for delivery. Unfortunately, that’s where the problems started.

When my order arrived, the table was missing while the chairs were delivered, and no one could explain why. After chasing it up myself, I then had to wait another three weeks for the table to arrive.

In the meantime, my wardrobe was delivered and assembled, but one of the drawers was broken. It’s now been 11 days, and despite calling four times and sending two emails, I’ve had virtually no communication. Today I was told a manager would call me back before the end of the day. That was this morning, and it’s now 7:30pm with still no call—not even the courtesy of an update.

The only positive part of my experience has been the delivery teams. Every single one has been friendly and professional.

Sadly, the customer service has been appalling. Having to repeatedly chase updates, being ignored, and not receiving promised callbacks is simply not acceptable, especially after spending a significant amount of money.

Would I buy from them again? Absolutely not.

Matt (manager) finally rang me Friday (after I rang twice more) and promised to ring me back with more information between 4-5pm Monday. Also said he would raise it with customer services who would contact me within 48 hours. I rearranged my plans to be available and guess what? NO phone call! So Tuesday (today) I went into Preston Furniture Village ( Capitol Centre) to be told Matt is off all week on annual leave. Why say you’re going to ring someone when you know you aren’t at work - absolute joke and to top it all there was no manager in to speak too. So I still have no answers.

Our sales consultant Shive Hosseinnia, was there to guide us through our choicds and provide options when needed. This waa a pleasant and straightforward no messing about customer experience.

We were treated very respectfully by Kevin without pressure being applied to buy. He devoted a lot of time to us over two visits showing great inter-personal skills.
His positive, customer friendly approach to us definitely went a long to securing the sale.
The provisions of refreshments was an added bonus
The option to pay on interest free credit was also a significant benefit

Had a lovely experience with Javad. He explained everything so well such as the measurements, the different choices of chairs we can have etc. He is a lovely, friendly salesman.

Only went in by chance and ended up ordering a new sofa. Carol was really nice and friendly- not pushy and just there in the background to help us out and answer our questions. The low pressure approach was great because we would have definitely been out off by anything more pushy. She stayed late to finish all the paper work and process everything- even made us a brew which was great! The sofa we decided on was the only one we had seen that was a recliner and an ottoman which is exactly what we need! 0% Apr is really great and we got an additional discount to make it even better. Hope the high level of service and quality continues when the sofa is delivered!

Abdul was very helpful ordering the mirror we needed to complete the bedroom furniture suite we'd ordered previously.

We returned to meet Danny to look at a sofa we was interested in great service from start to finish highly recommended

Abdul looked after us today, he was very polite and we received excellent service from him.

Abdul was very helpful and friendly. Thank you so much Abdul.

New Furniture for House Renovation - Jay has been consistently beyond helpful on the 2 trips we’ve made to Furniture Village. He made us feel totally welcome, relaxed and provided all of the information we required to assist us in making the purchase.

We will certainly be back to make additional purchases.

I went in to look at a table and spoke to Andy Mottley, he went through everything and answered all my questions without feeling pressured to buy- the whole process was very quick and easy

Furniture village Preston be very wary or don’t order at all from this store

Ordered our link small corner sofa in the short measurements with 2 power recliners and power headrests to fit our lounge in August. The salesman was made aware of the exact size of the space we had to work with when we ordered, and that we had no opportunity to change this in any way. 2025 sizes when we visited (and that we ordered from their order sheet)
84mm right hand arm
59mm mid section
117mm corner
59mm mid section
84mm left arm

Sofa arrived after 12 weeks wait

When sofa arrived we found they had ordered the large full corner not in modular sections so not what was requested, and they had done this without checking whether we wanted to make any changes because “they thought” it would be right.
These sizes

99mm right hand arm
75mm mid section (which was joined to the arm section and not a separate module, like we ordered)
117mm corner
75mm mid section (which was joined to the arm section and not a separate module, like we ordered)
99mm left arm

We rejected immediately on delivery and they said sorry we will re order and are happy to knock off £400 for the trouble and the sofa would land with us just in February (12 weeks)

As I hadn’t heard from them by early February 2026 I called and was told that my sofa be on its way soon, but not in February, as it was only ordered on the 13th January and then had to be reordered again more than a week later as there was an issue and the order didn’t go through. We ere advised that the new sofa would be with us early may and that it would only be the new section (to make the sofa smaller) any way we wouldn’t be getting a whole new sofa, as was originally agreed because of possible colour differences. Eventually they acknowledged that a new section would likely not match the existing sofa we have, after 6 months of use, and they re-ordered the sofa with these measurements:

75mm right hand arm
117mm corner
59mm mid section
75mm left arm
The 75mm right arm was ordered because the 99 mm one was no longer available apparently
Also with power recliners and power head rests again and we would have the sofa 12 weeks

We were told by the store manager to ignore what was written in the paperwork and go off what hand written drawing was there this was what was being ordered

As we still had the original sofa we thought ok let’s go with it

Another 15 weeks wait and the sofa arrives and again is wrong: no power recliners this time and,to boot, they have ordered the 99/117/59/99 which is too big on the wrong side and also came without having recliners/power head rests on at all

Not the 75/117/59/75 sections so again on the main wall the couch is too big the comment from the Store Manager who said “well, the sofa wouldn’t have worked symmetry wise so that’s what we ordered”.

I ordered what I ordered so it would fit in our room, which had nothing to do with symmetry, however there was no conversation over this and they just ordered what they thought not what we wanted again. This was the second time this had happened.

As a result the order they placed was completely different to the specific agreement that we reached with there own store manager to resolve our complaint

How can one store order the wrong thing 3 times and lie every time about what had gone on?

Great quality products and good value, Danny was very good at looking after us made the whole process easy and simple would highly recommend furniture village

Top class service by Danny very well laid out shop